LenStarWeb VENDOR Reference Sheet

GETTING STARTED

Registered users may use the Login button to sign into the web at or www2.lenstarweb.com (backup). You will be required to enter your login name, password, and account information. The Remember My Account field stores your account information and only requires the password if you choose to place a checkmark in the box. You will be automatically logged out of LenStarWeb after 60 minutes of inactivity. However, you may use the Logout button to exit instantly. Security is broken down into categories under the Utilities menu option, therefore, users may have view-only or edit rights depending on assigned security. NOTE: You must have your PC’s security information logged with our Support team to be able to access the web application. You may be asked to provide this information if you have a valid sign-on and password and are still unable to access LenStarWeb. NOTE: All columns within a grid that have a button displayed as can be sorted in date or alphabetical sequence. NOTE: If any functions use canned Topics, these can be created under the Utilities toolbar menu selection: Add/Edit Topics.

It is extremely important that you always click the Save button to save your work! Otherwise, all changes or inputs will be lost.

SEARCH

To exclusively view open files, click the Open files only: button before initiating your search. If left unchecked, select an option from the dropdown menu and type information that corresponds with your selection. Within the dropdown menu there is a section titled *Recent Files* that holds your recently accessed loans. If there is more than one match to the criteria entered, all matches will display for you to choose. If you input an exact match, the Event Tracking screen will display. Closed files are shaded in pink. Open files are not shaded. When you are able to view Search Results, LenStarWeb also allows you to customize your search options to further narrow down or expand the results. Simply click on the title bar labeled Search Options and choose one radio button as Show or Hide for the fields you want, then click Update Search.

WORKLIST

Select the WorkList toolbar option to provide the user with “to do” list items such as various module tracking events, Servicer requests, calendar items, file history, or hold system items. In the processor entry area either one processor in the list or ALL may be selected for criteria matches. You must click the Refresh! button after the WorkList option and processor information are selected. Single click on the line-item loan for the event you want to complete. LenStarWeb will then navigate you to the Event Tracking window for you to make your changes. All completed items, shaded in blue, will remain on the worklist unless the Refresh! button is selected again. NOTE: You may want to run a [WorkList Report] before any items are completed so that you can print it or save it to your PC before any changes to the current worklist are made. You also have the option to extend the Effective date field so that your worklist will include items due until the date entered as well as past due items.

REPORTS

Select the Reports toolbar option to begin using the Report Wizard or the Quick Build List. The first screen that appears will be a listing of reports created. To view a report, click on the file listed under the Format column. The Quick Build List allows you to utilize a report that was previously created and added to the Quick Build List. Only the dates need to be changed for this option. The Report Wizard guides you through a process of building a new report with options from a listing of standard reports.

LOAN INFORMATION

Information on the Loan Information window is entered during Order Entry; you can edit all fields except for Vendor Number and Vendor Loan Processor.

Viewing: the basicloanprofile at the top of the screen such as borrower name, address, attorney file number, and LenStar number, click the next to the Current Loan Number field.

Viewing: the completedetail of all of the loan information boxes is accomplished by clicking the icon at the top of the window in the basic loan profile box.

Modifying or Viewing Loan Processor: is completed by expanding the Loan Processor Information box. Any changes can be completed by selecting the applicable processor name and clicking the Save button. All processor detail information is established in the Utilities section of LenStar: Add/Edit Users selection.

EVENT TRACKING

You are required to enter tracking element dates in the Completed column of the Tracking Elements grid. If an item becomes past due, the Projected date field will become pink in color. The projected date for the step, File Received By Attorney, cannot be changed. There are four information detail boxes available at the bottom of the screen: Foreclosure Options, Investor Compliance, Foreclosure Fees, and Foreclosure Servicer. The Foreclosure Options box, when expanded, will allow you to enter a close date for closing the file. Once a date is entered or removed, the Vendor Close Date Detail field allows you to enter any applicable comments related to the update. Remember to click the Save button to save your updates.

Update A Projected Date

  1. Select the event you wish to update and single click on the calendar box .
  2. Choose the date on the calendar to make your entry.
  3. Check the box labeled Reproject Dates to reproject all subsequent tracking elements the same number of days as the event you updated.
  1. Click the Save button.

NOTE: Only those events that have an empty Completed date will be allowed for updates in the Projected column.

Enter A Completion Date

  1. Select the event you wish to complete and click on the calendar box .
  2. Choose the date on the calendar to make your entry.
  3. Check the box labeled Reproject Dates to reproject all subsequent tracking elements the same number of days as the event you completed.
  4. Click the Save button.

NOTE: Completion Dates generally cannot be future dates.

FILE HISTORY

File History is the primary method of communication between your office and the Servicer. All information pertaining to the loan process must be entered in File History and becomes a permanent record of the file. File History messages are also date-stamped when read. Attorney To Servicer messages are shaded in green and Servicer To Attorney messages are shaded in pink.

Read A Message

  1. Choose the Servicer To Attorney or ALL selection from the Select: menu at the top of your screen. Then, also select from three different types of View: Listing(default), Quick View, or Detailed.
  2. The Topic column will provide you with the message.
  3. Next, You may either click on the button in the Read column to mark the message as read or you may click on the button in the Read By column to forward the message on to another user.

Create A Message

  1. Click on the Add File History button and a window will appear to create your message.
  2. Choose a Topic from the dropdown menu or you may enter your own to the right in the blank box provided.
  3. Type your message in the Message: section.
  4. If you do not wish to require another user to read the message, you may enter a check in the Information Only box.
  5. Click on the Save button to save your message and return to the File History screen.

NOTE: Caution: File History messages sent as Information Only will NOT show up on the Servicer’s WorkList.

CALENDAR SYSTEM

You may use the Calendar System to track items requiring follow up that do not require a response from the Servicer and that do not delay the processing of the loan. Once a calendar item has been added, it will begin to appear on your WorkList in due date order with the oldest items at the top. The Servicer does not see items you calendar nor can you see items calendared by the Servicer.

REQUEST SYSTEM

Whenever a request is needed from the Servicer that is not related to status, you may enter a request here. If you have not received the requested item by the due date, the request will appear on your WorkList reminding you to follow up. Once you have received the requested item, you need to mark the item as complete by clicking on the button.

DOCUMENT TRACKING

This function helps you to track copied and original documents. To add a document to the listing tied to the loan, click on the Add Document button and add the document information. To indicate if the document is an original or copy and to update any of the steps of the tracking process with dates, click on thebutton and choose a date by clicking the button.

HOLD SYSTEM

This function is used to withdraw a loan from the process it is currently in. The days a loan is on hold are deducted from the total number of Open To Sale days for investor timeframes. Both you and the Servicer can see the same hold information and either one of you can place a loan on hold, edit the information, or end a hold at any time.

PRIORITY COMMENT

This function is used to indicate a critical message to any user that accesses the loan on LenStar. A window will display when the loan is accessed with the comment indicated and the user will be required to click on the Close button in order to proceed. When there is an active comment related to the loan, you will notice the icon on the left screen toolbar menu. Only your office is able to view the priority comment placed on the loan.

TITLE PROBLEMS & JUDGMENT

The Title Problems function is operational strictly for FHLMC Designated Counsel. See your Servicer Guide regarding Judgment.