Post:Kiosk Assistant

Reporting to:Assistant House Manager

Responsible for:N/A

The Role

Your normal place of work will be Leeds Grand Theatre. However you may be required to work at any of the organisations other locations as the organisation requests from time to time.

To be responsible for the professional, efficient and profitable delivery of the kiosk function.

To be accountable to the Head of House Management for delivering a professional standard of CustomerService at Leeds Grand Theatre.

To maintain the secure and accurate handling of all monies in keeping with the theatre’s financial regulations.

Promote the merchandise for visiting companies.

KEY RESPONSIBILITIES

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Kiosk Duties

  • Ensure the proactive sales of programmes, merchandise and all other secondary sale items.
  • Manage programme and merchandise displays to aid increased sales.
  • Serve patrons with programmes, sweets, drinks and merchandise whilst maintaining a high level of customer service.
  • Be responsible for checking that the headsets and induction loop systems are all in working order prior to each performance and that headsets have been cleaned and tested.
  • Responsible for liaising with visiting company regarding show and merchandise.
  • Reconciliation of merchandise and stock checks.
  • Reconciliation of cash.
  • Maintain cleanliness and tidiness in the foyer and kiosk area.
  • Check and reconcile payments from other members of staff.

Customer Experience

  • Promote and role model excellent customer service.
  • Present a welcoming, courteous, helpful and efficient service to all customers.
  • Ensure the comfort and safety of the general public at all times before, during and after a performance

Performance Responsibilities

  • Be familiar with LGT fire and evacuation procedures and attend any drills or training in order to be able to carry out emergency procedures correctly.
  • Be responsive to any other emergencies that may occur such as sudden illness and react with calmness, speed and efficiency.
  • Be aware of the needs of patrons with disabilities of all kinds and ensure that those with needs are dealt with tactfully.

General Responsibilities

  • Promote a Positive Work Environment.
  • To prepare reports for the Head of House Management and Senior Management Team as requested.
  • To undertake any other duties reasonably requested by the Head of House Management.

PERSON SPECIFICATION

ESSENTIAL

  • Experienced in cash handling.
  • Knowledge of stock/cash reconciliation.
  • Proven relevant sales experience.
  • Recent experience of, and a high commitment to, providing a high quality customer service.
  • Outgoing and confident, with a high standard of professionalism.
  • Effective interpersonal and communication skills with the ability to work with people from a wide variety of cultures and effectively as part of a team.
  • Ability to work flexibly on your own initiative and as part of a team.
  • Ability to work well under pressure, manage multiple priorities and meet deadlines.
  • Willingness to work unsociable hours.

DESIRABLE

  • Knowledge of Leeds’ cultural offer and its entertainment markets.
  • Experience of working in a Theatrical environment.
  • Experience in a retail environment.
  • First Aid at Work Qualification.

ADDITIONAL INFORMATION

Hours of Work: All LGT performances and times when stock is delivered and collected. The post holder is expected to work the hours that are necessary to fulfil their role. Due to the requirements of this role, there will be a requirement to work days, evenings and weekends.

The terms and conditions for all Company posts are in line with the TMA & BECTU terms and conditions.