MAA Gateway

Leave the blue ink behind

The state of California is ready to accept electronic signatures—we invite you to join them and become less reliant on paper while simultaneously increasing the efficiency of your MAA program.

Paradigm Healthcare Services / 311 California Street │Suite 200 / TEL (888) 536-0920
paradigm-healthcare.com / San Francisco, CA 94104 / FAX (415) 616-0910

The Department of Health Care Services (DHCS) recently issued PPL 12-009 authorizing the use of electronic signatures for MAA time surveys. Paradigm’s integrated e-signature functionality in MAA Gateway is fully compliant with the requirements set out in the PPL, and meets the highest standards for security and accountability.

At your option, Paradigm can activate the e-signature process for you and your program participants.

Is this for me?

As you know, program participants and their supervisors must sign MAA surveys before they are considered claimable. MAA Gateway can capture e-signatures at the time the survey is being completed (and as part of the correction process). This means you will have

  • More claimable surveys - capturing signatures earlier in the process reduces the number of surveys pulled from the MAA invoice because of missing signatures
  • Increased compliance - with better reporting and tracking tools, you reduce the risk of including unsigned surveys on the MAA invoice
  • Saved time - time spent tracking down signatures will become a thing of the past

It is critical to verify with your LEC or LGA that they will accept e-signatures. Paradigm has already provided your LEC or LGA the technical information on our solution, and will assist you, as needed, to gain approval for your LEA. (Feel free to call us to confirm whether your LEC or LGA has already approved Paradigm’s e-signature process.)

The transition to e-signatures will be seamless for time survey particpants. They will follow simple on-screen instructions to add their e-signature (which consists of typing their name next to an attestation).

You also have options for gathering the supervisor’s signature—this is discussed more below.

MAA Gateway has been enhanced with reports that will show you, the program coordinator, which surveys have been e-signed, making it easy to verify your compliance with program requirements.

Ready to get started?

Save this document, answer the below questions, then return it to Paradigm via email.

  1. Paradigm’s solution is flexibile, allowing you to choose a process to capture supervisor signatures that best suits your LEA. You can choose to (select one):

only collect e-signatures from participants, and maintain a process wherein supervisors continue to sign surveys in blue ink

e-sign all time surveys if you are the acting supervisor for your particpants (this should be verified as acceptable with your LEC or LGA)

have participants’ direct supervisors e-sign participants’ surveys

  1. Next, please tell us:

Your name:

Your LEA’s name:

Today’s date:

Once we receive your opt-in form, you will receive a confirmation with further instructions.

You account manager stands ready to assist you with determining the process that will best meet your needs; and, you can always contact our Client Care Center at (888) 536-0920 for help.

Paradigm Healthcare Services / 311 California Street │Suite 200 / TEL (888) 536-0920
paradigm-healthcare.com / San Francisco, CA 94104 / FAX (415) 616-0910