Learning Session 11 of the South of England Mental Health Quality and Patient Safety

Learning Session 11 of The South of England Mental Health Quality and Patient Safety Improvement Collaborative

Purpose of the Collaborative

The aim of the South of England Mental Health Quality and Safety Improvement Collaborative is to make care safer by improving quality in mental healthcare. The collaborative aims to achieve this by:

Supporting organisations to develop a safety culture and to become a system for learning;
Build the quality improvement capability in members, supporting them from being learners of quality improvement to becoming leaders of quality improvement;
Develop the capacity and capability for co-production in quality improvement work of participating organisations;
Use the IHI Break through Series Methodology learning system;
Reduce variation in clinical practices and aim for 95% reliability in care processes;
Create a network that uses measurement only for improvement and learning, and uses the model for improvement to develop test and spread new or existing, alongside local and national innovation;

By attending the two day learning session delegates will acquire knowledge, receive coaching and develop practical skills in:

The model for improvement
The implementation of PDSA’s
Measurement for improvement
Development of measurement strategy
Implementing QI projects

Coaching in the application of QI
Work stream focused support
Take away innovations for testing
Network with peers
Share learning multi organisationally

DAY 1 02/11/16
Future Inn Bristol

Time

Agenda Item

Learning Outcomes

08.30 – 09.30 / Registration & Refreshments

Innovation board set up

09.30 – 09.45 / Welcome
09.45 – 10.15 / The National Picture

An update from Sarah Tilford, Improvement Lead from NHS ImprovementPatient Safety Team

Where the collaborative is positioned within the National Patient safety agenda
An update of progress
How the work of collaborative members contributes to the bigger picture

10.15 – 11.00 / Profound Knowledge

Looking through the lens of an improver

An introduction to William Edwards Deming theory of profound knowledge
Will understand the four components of profound knowledge
Will have the opportunity to apply the four components to an improvement project

11.00 – 11.30 / Refreshments & Networking

Please transition to break out rooms

Opportunities to network
To make helpful connections with peers
To learn from peers
Update on progress amongst peers

11.30 – 12.30 / Let me introduce you

An introduction to the collaborative

To be introduced to the collaboratives aims
To understand the operational model of the collaborative
To be introduced to the Model for Improvement
Understand how you can develop your Quality improvement skills
How to get involved or get started with an improvement program

11.30 – 12.30 / 3 L’s Quality Improvement masterclasses

Masterclass 1
Learn about Quality Improvement

What is a driverdiagram

Masterclass 2
Living Quality Improvement
Building a driver diagram

Masterclass 3
Leading others in Quality Improvement
Using driver diagrams to set the direction and communicate with others

/ Members Learning about QI will:

Be introduced to why we need a driver diagram
Understand when to use a driver diagram
Introduced to aims, primary drivers, secondary drivers and change ideas
Introduced to the process of building driver diagrams
Understand the benefits of a driver diagram
Understand that measures can be generated from driver diagrams

Members Living QI will:

Have the opportunity to partake in a practical exercise of constructing a driver diagram (own examples can be used and brought for coaching)
Understand how measurement is identified by the driver diagram
Deciding which change ideas to begin with on the driver diagram
Know who to involve in constructing the driver diagram

Members who are Leading QI will:

How to support others to use driver diagrams
How to present a driver diagram to influence colleagues and teams
Incorporating driver diagrams into reports and strategy

12.30 – 13.30 / Lunch & Networking /

Opportunities to network

To make helpful connections with peers
To learn from peers
Update on progress amongst peers

13.30 -15.00 / Life System workshop Part 1
Jason Williams from Seedata will be sharing the Life system and answering any questions
The life system in action Part 2
All teams will have the opportunity to upload a project onto the life system or review existing work /

An introduction to the Life System
Understand the functions of the LifeSystem
Learn how to use the Life System
An opportunity to try the Life System
An opportunity to explore in detail any barriers in functionality

15.00 – 15.45 / Refreshments and Sharing Innovations
Opportunity to steal shamelessly from peers /

To find solutions to problems
To understand the process that led to the development of the innovation
Ask further questions
Explore how the innovation could be adopted or adapted for application in your own organisation
Secure contact details for further liaison

15.45 – 16.15 / Launch of the Website /

An introduction to the website and its functions

16.15 - 16.45 / Moving forward

Whathave you learnt today?
What are your next steps?
What do you need?

Time to meet as a Quality Improvement team
To reflect on learning from the day
To clarify any outstanding issues from the day
To plan next steps on return to clinical settings
Identification of any resources required

16.45 – 17.00 / Close
Day 2 03/11/16
Future Inn Bristol

Time

Agenda Item

08.00 – 09.00 / Registration & Networking
09.00 – 09.15 / Welcome and feedback from yesterday

You said we did
Setting the scene for day two

09.15 – 10.45 / The Bradford Toolkit: physical health promotion for people with serve and enduring mental health

Kate Dale the inventor of the toolkit will be sharing her journey and the toolkit

To be introduced to the Bradford Tool
Opportunity to explore with Kate the improvement process that led to the finished tool
The impact of the Tool to date

10.45 – 11.15 / Refreshments & Networking

Please transition to break out rooms

Opportunities to network
To make helpful connections with peers
To learn from peers
Update on progress amongst peers

11.15 – 12.30 / Coaching breakout clinics using fish bowl methodology

Co- production
Suicide prevention Closed Clinic
Life system
Safe and reliable care
Physical Healthcare
Medicines
Leadership

Opportunity to explore progress of projects/ co production or use of the LIFE system multi organisationally with peers and faculty members
Coaching on application of QI in projects
Ability to seek clarification of existing driver diagrams and measures
Consideration of the wider influences of change that impact on projects

12.30 – 13.30 / Lunch & Networking /

Opportunities to network
To make helpful connections with peers
To learn from peers
Update on progress amongst peers

13.30 - 15.30 / World café of sharing innovations in physical health care

Setting up a physical health clinic in the community – Isle of Wight
Success in falls reduction – Kent
Offering women screening in an adult female acute ward-2gether
Physical observation, after the use of rapid tranquilising medication –Berkshire
Meeting the CQUIN on physical healthcare - TBC

Learn from examples from peer collaborative members
Opportunity to discover a solution to a similar issue
Reinforce the application of QI methodology in projects
To observe and participate in live coaching of the presenting teams

15.30 – 16.00 / Moving forward

What have you learnt today?
What are your next steps?
What do you need?

Time to meet as a Quality Improvement team
To reflect on learning from the day
To clarify any outstanding issues from the day
To plan next steps on return to clinical settings
Identification of any resources required

16.00 – 16.15 / Close