LATASHA NORWOOD
5910 Stacy Ave
Sacramento, CA95823
(916) 475-4359
SUMMARY OF QUALIFICATIONS
13 years experience as a Certified Medical Assistant having worked in urgent care, weight management, specialty, pediatric, and family practice settings. CPT I. Great ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. Customer service focused. Organization. Teamwork. Leadership. Strong ability to communicate effectively and clearly (both written and oral communication). Professionalism. Confidentiality. Effective time management. Ability to work independently. HIPPA compliance. Infection control. Bedside manner. Training. Scheduling. 13 years 100% quality assurance compliance. Medication administration. Venipuncture. Injection. Supply management. Full EMR. Excellent working knowledge of medical terminology and health care insurance systems, including Medi-Cal, MediCare, HMO, PPO, fee-for-service, and workers compensation. Reception. Excellent clerical and computer skills. Ability to operate, set-up and calibrate medical office equipment. Demonstrated ability to work in a busy clinic and multi-program environment. Uncommon ability to understand and relate to special health needs and problems of diversified, low-income, communities.
PROFESSIONAL EXPERIENCE
2006 - Present
Medical Assistant I
UC DAVIS HEALTH SYSTEMS, Sacramento
Prioritize patient daily care according to acuity and scheduled patient procedures. Compose daily nursing assignment to maintain continuity of patient care and manage back office flow. Interview patients to obtain information that includes test results and records. Rooming. Prepare and position patients for exam and/or procedures. Collect specimens, which may include blood, urine, and throat culture samples for testing; glucose, UA, and Influenza. Manage quality assurance controls and associated logs. Expiry checks. Maintain and set- up patient rooms, and physician conference rooms. Provide patient and family education. Independently perform or assist provider in performing such exams and procedures as, vital signs; including Doppler BP and orthostatics, height and weight measurement, EKG, ICG, Holters, EECP, Bladder scans, minor office procedures, pelvic and rectal exams, and PAP smears. Process prescription re-fills per protocol. Notify provider of baseline changes. Set up equipment and instruments, maintaining sterile technique as required. Provide support for hospital admissions. Utilize PC to enter and retrieve patient data per EMR. Access and utilize email, Internet and/or intranet. Follow emergency procedures as required. Provide telephone support, including taking and routing messages appropriately, and transferring calls. Operate copier and fax. Serve as Preceptor.
2002 - 2006
Senior Medical Assistant
OTC MEDICAL GROUP, Sacramento
Interview patients to obtain information that includes test results and records. Prepare and position patients for exam and/or procedures. Maintain quality assurance controls and associated logs. Maintain and set-up patient rooms. Independently perform or assist provider in performing such exams and procedures as, vital signs, height and weight measurement, and EKG. Perform phlebotomy, including specimen prep, labeling and completing requisitions for processing. Coordinate and manage patient rewards program. Maintain patient and referring physician databases. Screen and process weight loss applications per protocol. Manage physician calendars and schedules, including new physician training schedules and coordination of coverage for days off, vacation, sick and on-call availability / unavailability. Served as Liaison to Medical Director and UC Davis Fellows. Process prescription re-fills per protocol. Provide marketing support creating forms and flyers, distributing literature to outside agencies, and setting-up events. Provide phone support, including taking and routing messages appropriately, transferring calls, intercom systems, and placing phones on and off service. Provide training. Establish schedules for patient office visits. Manage medical supplies and equipment. Greet and assist patients with enrollment, including class selection. Operate copier and fax. Set up and managed accounts receivables per Quick books; creating invoices, posting payments and refunds, and producing receipts for retail transactions. Process orders via phone, fax, mail and walk-in. Perform closing procedures.
2001 - 2002
Medical Assistant
RAPID CARE, Cameron Park
Perform triage. Rooming. Prepare and position patients for exam and/or procedures. Maintain and set-up patient rooms. Independently perform or assist provider in performing such exams and procedures as, vital signs, orthostatics, height and weight measurement, EKG, vision screening, audiometry, ear irrigation/cerumen removal, spirometry, screening patients for injuries, cleaning and bandaging wounds, suture and staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams, CHDP, pre-employment and sports physicals. COC forms, including confidential reporting. Perform phlebotomy, including specimen prep, labeling and completing requisitions for processing. Independently administer medication, (IM, SQ, ID, Oral and PHHN), and place Tb tests. Collect specimens, which may include blood, urine, and throat cultures for testing; hCG, HCT, Hgb, UA, Strep, Influenza, glucose and mono. Provide training. Manage medical supplies and equipment. Immunization schedules. Sterilization techniques. Expiry checks. Manage medical records, including referrals and authorizations. Maintain quality assurance controls and associated logs. Process prescription re-fills per protocol. Provide discharge instructions. Patient registration. Perform patient follow up calls. Operate copier and fax. Determine, bill and collect medical fees and co-payments, including cash handling, ledger posting, nightly batching and balancing drawers. Provided telephone support, including taking and routing messages appropriately, transferring calls, intercom systems, and placing phones on and off service; create and organize new patient charts. Lastly, responsible for opening and closing clinic.
1999 - 2001
Lead Medical Assistant
SACRAMENTO FAMILY MEDICAL, Sacramento
Interview patients to obtain histories and chief complaints. Rooming. Prepare and position patients for exam and/or procedures. Maintain quality assurance controls with associated logs. Set- up patient rooms. Independently perform or assist provider in performing such exams and procedures, per clinic and Tele-medicine, as; vital signs, orthostatics, height and weight measurement, EKG, vision screening, audiometry, ear irrigation/cerumen removal, spirometry, screening patients for injuries, cleaning and bandaging wounds, suture and staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams, CHDP, pre-employment and sports physicals. Perform phlebotomy, including specimen prep, labeling and completing requisitions for processing. Independently administer medication, (IM, SQ, ID, Oral and PHHN), and place Tb tests. Collect specimens, which may include blood, urine, and throat cultures for testing; hCG, HCT, Hgb, UA, Strep, glucose and mono. Provide training. Manage medical supplies and equipment. Immunization schedules. Sterilization techniques. Conduct monthly expiry checks. Manage medical records, including referrals and authorizations. Maintain quality assurance controls and associated logs. Process prescription re-fills per protocol. Patient registration. Perform patient follow- up calls. Determine, bill and collect medical fees and co-payments, including cash handling, ledger posting, nightly batching and balancing drawers. Operate copier and fax. Provide telephone support, including taking and routing messages appropriately, transferring calls, intercom systems, and placing phones on and off service; create and organize new patient charts. Lastly, responsible for opening and closing clinic.
1998 - 1999
Medical Assistant – Team Leader
MOLINAMEDICALCENTERS, Sacramento
Interview patients to obtain chief complaints. Rooming. Prepare and position patients for exam and/or procedures. Maintain quality assurance controls with associated logs. Set- up patient rooms. Independently perform or assist provider in performing such exams and procedures, per clinic and Tele-medicine, as; vital signs, orthostatics, height and weight measurement, EKG, vision screening, audiometry, ear irrigation/cerumen removal, spirometry, screening patients for injuries, cleaning and bandaging wounds, suture and staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams, CHDP, pre-employment and sports physicals. Perform phlebotomy, including specimen prep, labeling and completing requisitions for processing. Independently administer medication, (IM, SQ, ID, Oral and PHHN), and place Tb tests. Collect specimens, which may include blood, urine, and throat cultures for testing; hCG, HCT, Hgb, UA, Strep, glucose and mono. Provide training. Manage medical supplies and equipment. Immunization schedules. Sterilization techniques. Conduct monthly expiry checks. Manage medical records, including referrals and authorizations. Maintain quality assurance controls and associated logs. Process prescription re-fills per protocol. Patient registration. Perform patient follow- up calls. Determine, bill and collect medical fees and co-payments, including cash handling. Conduct safety and staff meetings. Payroll support. Provide telephone support, including taking and routing messages appropriately, transferring calls and intercom systems. Create and organize new patient charts. Lastly, responsible for opening clinic.
1996 - 1998
Medical Assistant
FAST SERV CARE, Sacramento
Triage. Rooming. Prepare and position patients for exam and/or procedures. Maintain and set-up patient rooms. Independently perform or assist provider in performing such exams and procedures as, vital signs, orthostatics, height and weight measurement, EKG, vision screening, audiometry, ear irrigation/cerumen removal, spirometry, wound care, suture and staple removal, nebulizer treatment, casting, Pap smear, pelvic and rectal exams, CHDP, pre-employment and sports physicals. Perform phlebotomy, including specimen prep, labeling and completing requisitions for processing. Independently administer medication, (IM, SQ, ID, Oral and PHHN), and place Tb tests. Collect specimens, which may include blood, urine, and throat cultures for testing; hCG, HCT, Hgb, UA, Strep, glucose and mono. Provide training. Manage medical supplies and equipment. Immunization schedules. Sterilization techniques. Expiry checks. Manage medical records, including referrals and authorizations, and filing. Maintain quality assurance controls and associated logs. Process prescription re-fills per protocol. Provide discharge instructions. Patient registration. Determine, bill and collect medical fees and co-payments, including cash handling. Telephone support, including taking and routing messages appropriately, and transferring calls. Create and organize new patient charts. Lastly, responsible for closing clinic.
VOLUNTEER
2007 - present
Steward
AFSCME Local 3299, Sacramento
Provide leadership in the workplace, organize co-workers to take collective action, Facilitate meetings and support grievances.
EDUCATION
1996 - Medical Assistant, SawyerCollege, Sacramento
2001 - BAT and CPC, CA
2008 - CPR-Healthcare provider, American Heart Association, Sacramento
2009 - CPT I, CA