COMMUNITY CENTRE
2008 SURVEY
DOCUMENT
CONTENTS
INTRODUCTION
Page
SUMMARY4
BRAMBLES FARM COMMUNITY CENTRE 6
CHARLBURY ROAD COMMUNITY CENTRE 8
GROVE HILL RESOURCE CENTRE10
INTERNATIONAL CENTRE12
LANGDON SQUARE COMMUNITY CENTRE14
NETHERFIELDS COMMUNITY CENTRE16
NEWPORT NEIGHBOURHOOD CENTRE18
PARK END COMMUNITY CENTRE20
QUESTIONNAIRE22
STATISTICS TABLE24
INTRODUCTION
Middlesbrough Council manages eight community Centres.
In June 2008, we conducted a survey of users who used the centres over a period of one week.
Almost 500 users completed a simple two page questionnaire.
We set out to ask a number of questions that would enable Middlesbrough Council to provide a better service to centre users. Although individual centres seek regular feedback from their users, the survey provided an opportunity to see the picture ‘across the town’.
The questionnaire was distributed as a hard copy to all centres. Every person visiting the centre was requested to complete the questionnaire. 496 did complete the questionnaire, which approximates to 20% of all visitors. The survey was restricted to adult users and therefore does not record the views of younger people, who are significant users of these facilities.
The survey results will inform the Councils future strategy on Community Centres.The surveys for individual centres were also reported to local Management Committees. This will enable individual centres to reflect the needs of their core users.
The 2008 survey was the start of a process rather than its culmination. Community centres now regularly monitor usage and collect feedback from centre users. This information is invaluable in developing local services that reflect the needs of Middlesbrough’s diverse communities.
COMMUNITY CENTRES IN MIDDLESBROUGH
SURVEY OF USERS – SUMMARY FOR ALL CENTRES
In June 2008, Community Centres in Middlesbrough carried out a survey of their users. The purpose of the survey was to find out:
-Who uses Community Centres?
-What they are used for?
-Whether the services/activities provided meet the needs of our users
496people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male31%
Female69%
As you can see, about 7 in 10 of our users are women.
Where are they from
Locally (within 1 mile)54%
Other43%
Middlesbrough86%
Stockton / Redcar 9%
Other 5%
Over half of the users live locally, but just under half are people whotravel further than a mile. The majority of people live in Middlesbrough. However, almost 15% of centre users come from outside Middlesbrough.
Age of Users
19 – 3019%
31 – 5031%
51 – 6517%
65+32%
About one in five people in the survey were aged 30 and under. Just under half the users surveyed were aged between 31 and under 65 and about a third are over 65.
Disability
2 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
71% found the activity excellent
25% found the activity good
2% found the activity fair
Capacity in which you are visiting
Residents attending an activity58%
Volunteers running a session10%
Volunteers 6%
Paid Workers 3%
Private Hire 6%
Tutor 2%
Almost 75% of the people attending community Centres are either residents attending an activity or volunteers running an activity
How Often People Visit
55% of the respondents said they visited the centre once a week
26% said they visited twice a week
7% said they visited three times a week
3% said they visited four times a week
1% said they visited five times a week
3% said other
Over 90% of visitors use the centres at least once a week. 37% of visitors use the centre at least twice a week. Both these figures show that all Community Centres have a core of regular users who use their Community Centre for regular activities.
Welcoming
89% said they found the centre was welcoming
Cleanliness/tidiness
49% said the centre was exceptionally clean
42% said the level of cleanliness was good
4% said the level of cleanliness was fair
BRAMBLES FARM COMMUNITY CENTRE
SURVEY OF USERS
62 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male13%
Female87%
As you can see, about 8 in 10 users are women.
Where are they from
Locally (within 1 mile)87%
Other13%
Middlesbrough98%
Stockton / Redcar 2%
Other 0%
Nearly all of the users live locally, but over 1 in 10 people travel further than a mile. The vast majority of people using the centre live in Middlesbrough with only a small minority coming from surrounding Boroughs.
Age of Users
19 – 3021%
31 – 5027%
51 – 6510%
65+42%
One in five people surveyed are aged 30 and under. Over a third of the users are aged between 31 and under 65 and under half of the users are aged over 65.
Disability
2 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
60 % found the activity excellent
40% found the activity good
Capacity in which you are visiting
Residents attending an activity69%
Volunteers running a session 3%
Volunteers 3%
Surveys Void24%
How Often People Visit
73% of the respondents said they visited the centre once a week
18% said they visited twice a week
3% said they visited three times a week
2% said they visited four times a week
3% Surveys Void
Welcoming
94% said they found the centre was welcoming
6% Surveys Void
Cleanliness/tidiness
27% said the centre was exceptionally clean
63% said the level of cleanliness was good
5% said the level of cleanliness was fair
2% said the level of cleanliness was poor
3% Surveys Void
Activities Attended
Activities attended included Youth Club, Line Dancing, Bingo, STEM Forum, Committee Meeting, Mother & Toddler Group, Church Service, Internet Facilities, Over 60’s, Baby Clinic, Knitting Group.
Comments Received
“The activities are good and the people are friendly”
“Very willing and helpful staff – even at unsocial hours”
“The ladies who do the Bingo are very nice and welcoming”
CHARLBURY ROAD COMMUNITY CENTRE
SURVEY OF USERS
25 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male16%
Female84%
As you can see, over 8 in 10 of our users are women.
Where are they from
Locally (within 1 mile)80%
Other20%
Middlesbrough92%
Stockton / Redcar 4%
Other 4%
Most of our users live locally, but 2 in 10 travel more than a mile. The vast majority of people using the centre live in Middlesbrough with a minority coming from surrounding Boroughs.
Age of Users
19 – 3020%
31 – 5024%
51 – 6524%
65+32%
One in five people surveyed are aged 30 and under. About half the users are aged between 31 and under 65 and just under a third of the users are over 65.
Disability
1 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
84% found the activity excellent
12% found the activity good
4% found the activity fair
Capacity in which you are visiting
Residents attending an activity44%
Volunteers running a session24%
Surveys Void32%
How Often People Visit
52% of the respondents said they visited the centre once a week
16% said they visited twice a week
12% said they visited three times a week
20% said other
Welcoming
84% said they found the centre was welcoming
16% Surveys Void
Cleanliness/tidiness
64% said the centre was exceptionally clean
24% said the level of cleanliness was good.
12% Surveys Void
Activities Attended
Activities attended include Bingo session, Literacy Class, Dance Class, Credit Union, Computer facilities and making hanging baskets.
Comments Received
Enjoy meeting people.
Interested in crafts.
“I love my class it has given me confidence and I’m meeting new people, my teacher is brilliant. I have got my life back”
“It is very good it gives me loads of confidence and everyone is very friendly”
GROVE HILL - RESOURCE CENTRE
SURVEY OF USERS
73 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male29%
Female71%
As you can see 7 in 10 of the users are women.
Where are they from
Locally (within 1 mile)56%
Other44%
Middlesbrough82%
Stockton / Redcar12%
Other 5%
Over half of the users live locally and just under half are people who travel further than a mile. The majority of users are from Middlesbrough with a percentage coming from other Boroughs.
Age of Users
19 – 3027%
31 – 5048%
51 – 6518%
65+ 7%
Less than a third of the people surveyed were aged 30 and under. Two thirds of the users are aged 31 -65. Less than one in ten of the users surveyed were over 65.
Disability
1 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
82 % found the activity excellent
15 % found the activity good
3 % found the activity fair
Capacity in which you are visiting
Residents attending an activity68%
Volunteers running a session 5%
Volunteers 4%
Paid Worker 16%
Private Hire 1%
Tutor 1%
How Often People Visit
55% of the respondents said they visited the centre once a week
15% said they visited twice a week
5% said they visited three times a week
4% said they visited four times a week
1% said they visited five times a week
11% said other
Welcoming
90% said they found the centre was welcoming
Cleanliness/tidiness
71% said the centre was exceptionally clean
18% said the level of cleanliness was good.
Comments Received
Activities attended included Health Drop In, IT Course, Middlesbrough Works, Literacy Course, Citizens Advice, Sure Start Volunteer Programme, Baby Massage, Jolly Jingles, Printing & Faxing Facilities, Credit Union, Group Meeting
“I would like to do more, I feel better about myself every time I come here”
“There was no other equivalent resource available. I don’t know what I would have done otherwise. Time was crucial and the outcome would have been very much worse. I was really grateful for the help I received”
“I think the centre is very good with all the activities being very helpful in bringing up my children and further education of adults”
INTERNATIONAL CENTRE
SURVEY OF USERS
33 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male15%
Female79%
As you can see, almost 8 in 10 of our users are women.
Where are they from
Locally (within 1 mile)39%
Other55%
Middlesbrough85%
Stockton / Redcar12%
Other 3%
1 in 4 of our users live locally, but over half are people who travel further than a mile. The majority of users live in Middlesbrough and a minority are from surrounding Boroughs.
Age of Users
19 – 3036%
31 – 5048%
51 – 6515%
65+ 0%
Over a third of the people surveyed are aged 30 and under. Nearly half the users are aged between 31 and under 65 and none of the users surveyed were over 65.
Disability
None of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
45 % found the activity excellent
45 % found the activity good
9 % Surveys Void
Capacity in which you are visiting
Residents attending an activity33%
Volunteers running a session 6%
Volunteers15%
Paid Worker 3%
Private Hire 6%
Tutor15%
Surveys Void21%
How Often People Visit
42% of the respondents said they visited the centre once a week
30% said they visited twice a week
9% said they visited three times a week
6% said they visited four times a week
3% said they visited five times a week
6% said other
3% Surveys Void
Welcoming
82% said they found the centre was welcoming
Cleanliness/tidiness
61% said the centre was exceptionally clean
36% said the level of cleanliness was good.
3% Surveys Void
Activities Attended
Activities attended included English Class, Junior Club, ESOL Tutorial, Playworks, Youth Club, Arts & Crafts Session
Comments Received
“An excellent venue”
“Availability of laptops and access to wireless internet has enhanced lessons”
LANGDON SQUARE COMMUNITY CENTRE
SURVEY OF USERS
88 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male19%
Female81%
As you can see 8 in 10 of our users are women.
Where are they from
Locally (within 1 mile)32%
Other67%
Middlesbrough70%
Stockton / Redcar16%
Other14%
Nearly a third of our users live locally, but over two thirds are people who travel further than a mile. Although the majority of users are from Middlesbrough nearly a third come from surrounding Boroughs.
Age of Users
19 – 30 7%
31 – 5015%
51 – 6524%
65+55%
Only a small proportion of people surveyed are aged 30 and under. Over a third of the users are aged between 31 and under 65. Over half of the users are over 65.
Disability
2 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
78% found the activity excellent
18% found the activity good
1% found the activity poor
Capacity in which you are visiting
Residents attending an activity63%
Volunteers running a session 7%
Volunteer 7%
Paid Worker 1%
Private Hire 9%
Tutor 3%
Surveys Void10%
How Often People Visit
66% of the respondents said they visited the centre once a week
26% said they visited twice a week
6% said they visited three times a week
1% said they visited four times a week
Welcoming
97% said they found the centre was welcoming
Cleanliness/tidiness
49% said the centre was exceptionally clean
48% said the level of cleanliness was good.
Activities Attended
Activities attended included Floral Art, Take Heart Support Group, Yoga Class, Sewaholics, Tweeny Tots, Karate, Slimming World, Dancing Class, Card Class, Bobbin Lace, Ephemera Ink, Baby Clinic, Knitting Club, Rhythm Time, Cake Decorating, St.John Ambulance, Family History Class
Comments Received
“Always helpful and friendly staff, clean facilities”
“For card class we have the upstairs room and our bags can be heavy. The stairs are dangerous and assistance or a lift would be useful for our disabled members”
“I have always used Langdon Square Community Centre. I like all activities and it’s well used by the public”
“I like the centre, plenty of activities for everyone”
“All people associated with the centre, such as staff, instructors, volunteers are great”
“We have trouble with the entrance doors as I am usually carrying something whilst pulling a trolley”
“The caretakers are very helpful and friendly and go out of their way to be helpful”
NETHERFIELDS COMMUNITY CENTRE
SURVEY OF USERS
40 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male20%
Female80%
As you can see, about 8 in 10 of our users are women.
Where are they from
Locally (within 1 mile)78%
Other23%
Middlesbrough95%
Stockton / Redcar 5%
Other 0%
Over three quarters of users live locally, but nearly a quarter of users are people who travel further than a mile. The majority of people live in Middlesbrough with only a minority of people coming from surrounding Boroughs.
Age of Users
19 – 3020%
31 – 5045%
51 – 6520%
65+15%
One in five people surveyed were aged 30 and under. Nearly two thirds of users are aged between 31 and under 65 and the smallest group are users aged over 65.
Disability
1 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
65 % found the activity excellent
28% found the activity good
8% found the activity fair
Capacity in which you are visiting
Residents attending an activity60%
Volunteers running a session15%
Volunteers18%
How Often People Visit
23% of the respondents said they visited the centre once a week
38% said they visited twice a week
10% said they visited three times a week
20% said they visited four times a week
3% said other
Welcoming
95% said they found the centre was welcoming
Cleanliness/tidiness
35% said the centre was exceptionally clean
55% said the level of cleanliness was good
8% said the level of cleanliness was fair
Activities Attended
Activities attended include Youth Club, Parent & Toddler, Bingo, Keep Fit, Bowls, Badminton, Committee Meeting, Credit Union, After School Youth Group,
Comments Received
“Most enjoyable, met many friends”
“The centre is fantastic at giving our learners the opportunity to use facilities outside of school and to give parents time to relax from their children”
“The students really enjoy using this venue within walking distance of school”
“The centre is excellent for the Youth Club and the site manager bends over backwards to help out staff and students”
“The centre is a welcoming and friendly place”
“Facilities are very good”
“Good Centre”
NEWPORT NEIGHBOURHOOD CENTRE
SURVEY OF USERS
110 people filled in the questionnaire. The key findings are set out below.
Who uses the Centre
Male24%
Female76%
As you can see, about 8 in 10 of our users are women.
Where are they from
Locally (within 1 mile)41%
Other56%
Middlesbrough87%
Stockton / Redcar 9%
Other 4%
Over a third of our users live locally, but just under two thirds are people who travel further than a mile. The majority of users are from Middlesbrough but a small proportion come from surrounding Boroughs.
Age of Users
19 – 3013%
31 – 5022%
51 – 6519%
65+46%
Over 1 in 10 people surveyed were aged 30 and under. Under half of the users are aged between 31 and under 65 and nearly half of the users are over 65.
Disability
2 in 10 of the people who filled in the questionnaire classed themselves as disabled.
Quality of Activities Offered
72% found the activity excellent
25% found the activity good
2% found the activity fair
Capacity in which you are visiting
Residents attending an activity55%
Volunteers running a session14%
Volunteer 3%
Private Hire15%
Tutor 2%
How Often People Visit
65% of the respondents said they visited the centre once a week
21% said they visited twice a week
12% said they visited three times a week
2% said other
Welcoming
88% said they found the centre was welcoming
Cleanliness/tidiness
58% said the centre was exceptionally clean
39% said the level of cleanliness was good