LAKES REGION COMMUNITY COLLEGE

SUPPLEMENTAL JOB DESCRIPTION

Incumbent: ______

FLSA: Non-Exempt EEO-6: 5-50(Technical & Paraprofessional) SOC CODE: 15-1041

Classification: Technical Support Specialist II Classification Code: 931600

In-House Title: Computer Technician Date Established: 5/15/15

Position Number: L2R00032 Date of Last Amendment: 5/15/15

SCOPE OF WORK: This position is responsible for the installation, evaluation, and maintenance of the computer operating systems and networks for the Lakes Region Community College. This position reports to the Vice President of Academic Affairs at LRCC.

ACCOUNTABILITIES:

  • Installs, maintains, monitors, and evaluates academic and administrative computer operating systems. Installs, configures, and tests software and hardware applications to meet program standards.
  • Troubleshoots computer operating systems including investigating and identifying problems and correcting malfunctions.
  • Develops, implements, and monitors operating procedures for maintaining the security and integrity of the information systems and network.
  • Analyzes and evaluates the computer systems and network and provides recommendations for updating and/or modifying software, hardware, and network communications systems. Coordinates and oversees network efficiency to resolve service delays.
  • Maintains and updates the Banner and Internet network and operating systems in coordination with the Banner Coordinator and the system MIS department.
  • Provides technical support and conducts user training in computer functions, the College’s Telecom Phone System, and network utilization. Communicates with instructors, administrators, and users regarding hardware and software requirements.
  • Provides technical support for campus videoconference systems, Telecom Phone system, and wireless network.
  • Serves as primary contact with Telecom Phone System Provider to coordinate additional installations, troubleshoot problems, and coordinate expansion planning.
  • Complies with all system, college, state and federal rules and regulations.
  • Performs other duties as assigned.

L2R00032

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MINIMUM QUALIFICATIONS:

Education: Associate’s degree from a recognized college or technical school, or two (2) years of college with a major study in computer science, business administration, mathematics, or a related degree field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three (3) years of experience associated with the use and maintenance of computers and application software, with responsibility for analyzing, troubleshooting, testing and installing system and application software for computer equipment. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Valid drivers’ license or access to transportation.

RECOMMENDED WORK TRAITS: Knowledge of computer techniques and familiarity with peripheral devices used in the information processing field. Knowledge of the principles of systematic problem solving and the fundamentals of information processing. Knowledge of current computer hardware and software. Knowledge of data base management techniques and developments. Knowledge of the theory of data organization and access with the ability to solve problems by utilizing computer programming. Ability to make oral and written reports. Ability to establish and maintain effective working relationships with associates and personnel. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: The supplemental job description lists typical examples or work and is not intended to include every job and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

SIGNATURES: The above is an accurate reflection of the duties of my position.

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Employee’s name (typed) Employee’s Signature Date Reviewed

Supervisor’s Name and Title: Thomas Goulette, Vice President of Academic Affairs

The above job description accurately measures this employee’s job duties.

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Supervisor’s SignatureDate Reviewed

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CCSNH-Director of Human ResourcesDate Approved