Khalil Rehman
WDTK
Our ref: 16 FOI133
3 June2016
Dear Ms Rehman,
I am writing in response to your request for information, made under the Freedom of Information Act 2000, which was received by Central and North West London NHS Foundation Trust (CNWL) on 10May2016.
The information that we hold and are able to provide under the Act and within the “Fees Limit” islisted or attached below.
FOI Request / Response1. Who is you current provider of Financial Systems support and implementation services? / NHS - Shared Business Services
2. When does the contract expire? / NHS Contract
3. Who should I contact if I wish to supply training on your financials systems? / Head of Financial Management & Planning
4. Who is you current provider of Procurement Systems support and implementation services? / NHS - Shared Business Services.
5. When does the contract expire? / NHS Contract
6. Who should I contact if I wish to supply training on your procurement systems? / Procurement & Contracts Manager
7. Who is you current provider of Human Resources Systems support and implementation services? / IBM
8. When does the contract expire? / NHS Contract
9. Who should I contact if I wish to supply training on your HRMS systems? / Associate Director HR
10. What Applications are you running for:
o Finance? / Budget Master and SBS
o HR? – / TRAC and ESR
o Payroll? / Electronic Staff Record (ESR)
o Project? / Not Applicable
o CRM? / Not Applicable
o Manufacturing? / Not Applicable
o Sourcing? / Not Applicable
o Invoice Scanning Tool? / Not Applicable
o Are you using Config Snapshot? / No
o What BI Tool are you using? / Business Intelligence and reporting in ESR-Oracle
11. What versions of the above Applications are you running? / ORACLE Applicartions 2004R {PROD - ESR Release V30.2.3.0B (with DM24.0C)}
12. When was your last Application upgrade? / Not Applicable
13. Are you planning another upgrade in the next 12-18 months? / No
14. Do you have an Oracle support partner for applications? If so who? / IBM
15. What kind of support is included in the contract (functional/technical/etc.?) / Functional and Technical
16. What is the value of the application support contract? / Not Applicable
17. When does it expire? / Not Applicable
18. Where do you advertise any Oracle procurement opportunities? / Not Applicable
19. Who is responsible for looking after the contract for the Oracle estate? / Associate Director of Estates and Facilities
20. Who is responsible for looking after the licenses for the Oracle estate? / Not Applicable
21. How much do you pay annually for Oracle Support & Maintenance? / Not Applicable
22. When does this contract renew? / Not Applicable
23. Do you work with off-shore partners? / No
24. Who are your off –shore partners for ERP Systems Implementation and support? / Not Applicable
Please contact me if you have any queries about this letter, when contacting please quote the reference number above in any future communications relating to this request.
The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any noncommercial research you are doing. Any other reuse, for example commercial publication, would require the permission of the copyright holder.
If you are dissatisfied with the response you have received, you have the right to request a review of our decision or make a complaint about how your request has been handled. In respect of this please contact the Trust Head of Information Governance (Dr Araripe Garboggini) via email at
Your request should be made within 2 months of receipt of this letter and we will reply within 20 working days of receipt. Any such request received after 2 months will only be considered at the discretion of the Trust.
If you are still unsatisfied, you may apply directly to the Information Commissioner for a decision. The Information Commissioner is the statutory regulator for the Freedom of Information Act. Generally, the ICO cannot make a decision unless you have exhausted the procedures provided by the Trust. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Nigel Heness
Freedom of Information and Data Protection Officer
Trust Headquarters, Stephenson House, 75 Hampstead Road, London NW1 2PL
Telephone: 020 3214 5700