Kevin J. Palattao

5437 Morgan Avenue South

Minneapolis, MN 55419

(612) 925-3615

EDUCATION University of California, Berkeley

Bachelor of Arts, Political Science

Graduated 1988

The College of St. Thomas

MINI M.B.A., Health Care Management

Awarded 1990

Carlson School of Management

University of Minnesota, Minneapolis

Master of Health Administration Program-ISP

2nd year student

SPECIAL ACHIEVEMENTS Board of Examiners, Minnesota Quality Award: 1994, 1995

BUSINESS HISTORY Senior Director, Clinic Systems

October 1999 – Present

HealthPartners Medical Group and Clinics

Minneapolis, MN 55440

Promoted

Director, Clinic Systems

November 1998 – October 1999

HealthPartners Medical Group and Clinics

Minneapolis, MN 55440

My responsibilities include designing ambulatory care systems strategy, systems design and implementation (scope includes registration, scheduling, charge capture, referrals, paper and electronic medical records, digital dictation, transcription, scanning), devising health information strategy and workflows, developing documentation and coding policy and education, and facilitating revenue systems oversight.

Senior Consultant, Practice Leader

July 1997-October 1998

EbenX (formerly Network Management Services, Inc.)

Minneapolis, Minnesota 55416

My responsibilities included providing leadership and coaching to the consulting teams, strategic planning, ensuring practice profitability, developing staff, budgeting, and engagement planning. In addition, I was responsible for managing key client relationships, negotiating business terms and carrying my own load of client project deliverables. Responsibilities included selling NMS software and services to named and new accounts, presenting NMS products and services that match client needs, preparing written proposals and quotations, and providing follow-up with clients to ensure satisfaction. Key deliverables included researching markets for “best practice” health plans and negotiating health plan contracts with these plans for select Fortune 500 employers.

Kevin J. Palattao Page 2

BUSINESS HISTORY (cont.) Regional Clinic Manager

July 1994- July 1997

HealthPartners Uptown and Ridgedale Clinics

Minneapolis, Minnesota 55408

Responsibilities included working in a team relationship with the Chief of Professional services to manage the human, clinical, operational, and financial resources of the clinics. Key challenges included role modeling patient care and service, sharing results and data feedback, providing developmental coaching, managing financial resources prudently, developing a sense of team and community among clinic staff, and providing strategic leadership and vision.

CQI Consultant

January 1993-July 1994

HealthPartners Corporate Offices

Minneapolis, Minnesota 55440

Responsibilities included providing leadership, coaching and support to150 quality facilitators and management; development and delivery of quality education for all employees; strategic design and development of organization-wide quality improvement initiatives; design and development of an online project tracking system; facilitate large cross-functional improvement projects.

Clinic Systems Supervisor

January 1990- January 1993

Ridgedale Group Health, Inc.

Minnetonka, Minnesota 55343

Selected, developed and supervised the clinic systems staff; planned, budgeted and managed the clinic systems operations; designed and implemented data collections processes; designed, implemented and analyzed reports highlighting trends and levels in customer satisfaction; facilitated process improvement teams.

AFFILIATIONS Medical Group Management Association (MGMA)

Minnesota Council for Quality

REFERENCES

Kathy Cooney
Chief Financial Officer
HealthPartners, Inc.
Minneapolis, Minnesota 55440
(612) 883-7565 / Nancy McClure
Senior Vice President, Care Delivery
HealthPartners Medical Group and Clinics
Minneapolis, Minnesota 55440
(612) 883-5360
Brian Rank, M.D.
Medical Director
HealthPartners Medical Group and Clinics
Minneapolis, Minnesota 55343
612-883-7122 / Kanan Chatterjee, M.D.
Chief of Professional Services and Associated Medical Director, Primary Care
HealthPartners Ridgedale Clinic
Minnetonka, Minnesota 55343
(612) 546-2500
Michael Schoenleber, M.D.
Chief of Professional Services
HealthPartners Uptown Clinic
Minneapolis, Minnesota 55408
(612) 822-4500 / Anita Messal
Vice President, Account Management
EBenX
Minneapolis, Minnesota 55416
(612) 525-2812