GLASGOW HSCP
JOINT PERFORMANCE REPORT – INDICATORS AND SOURCES
1. OLDER PEOPLE
Indicator / Data Obtained From / Source Information System/Record1. Home Care: Percentage of older people (65+) reviewed in the last 12 months. / HSCP Business Development Team - Bespoke Business Objects report / careFirst
2. Number of community service led Anticipatory Care Plans in Place. / Service Manager North West / NHS Manual Systems
3. Number of people in supported living services. / SW Service Manager
Finance Commitment report / carefirst
4. Percentage of service users who receive a reablement service following referral for a home care service. / Cordia Outcomes Framework Report / Cordia Information Systems
5. Percentage of service users leaving the service following reablement period with no further home care support. / Cordia Outcomes Framework Report / Cordia Information Systems
6. Open occupational therapy (OT) activities at assessment stage assigned to a worker or team - Percentage over one year. / HSCP Business Development Team - Bespoke Business Objects report / careFirst
7i. AHP Waiting Times - MSK Physio. / West Dunbartonshire HSCP report / Local Information Systems
7ii. AHP Waiting Times – Podiatry. / Renfrewshire HSCP report / Local Information Systems
7iii. AHP Waiting Times - Dietetics. / Acute Services report / Local Information Systems
8. Continence Service – Waiting Times / Service Manager South / Manual Systems
9. Day Care – Review Rates / SW Older People’s Services / Manual Systems
10.i Referrals to Telecare: Basic / SW Older People’s Services / Manual Systems
10.ii Referrals to Telecare: Advanced / SW Older People’s Services / Manual Systems
11. Intermediate Care: Percentage Occupancy. / South Locality NHS Planning /Performance Team report / Excel spreadsheet
12. Intermediate Care: Average Length of stay (Days). / South Locality NHS Planning /Performance Team report / Excel spreadsheet
13. Intermediate Care: Percentage of users transferred home. / South Locality NHS Planning /Performance Team report / Excel spreadsheet
14. Residential Care – Occupancy Rates / SW Older People’s Services / SW Manual Systems
15. Provided Residential Care – Review Rates / SW Older People’s Services / SW Manual Systems
16i. Deaths in Acute Hospitals (Aged 65+). / NHS Central Information Centre Website / NRS death registrations, SMR01
16ii. Deaths in Acute Hospitals (Aged 75+). / NHS Central Information Centre Website / NRS death registrations, SMR01
2. PRIMARY CARE
Indicator / Data Obtained From / Source Information System/Record1. Prescribing Costs: Compliance with Formulary Preferred List. / NHS Prescribing Team report / PRISMS Formulary Compliance Queries
2. Prescribing Costs: Annualised cost per weighted list size. / NHS Prescribing Team report / Prescribing Annualised Data Workbook
3. Numbers of people with a diagnosis of dementia on GP practice dementia registers. / NHS Primary Care Support report / QoF Calculator
4i. Flu Immunisation Rates (over 65s). / NHS Public Health Department report / Health Protection Scotland Systems
4ii. Flu Immunisation Rates (under 65s in at risk groups). / NHS Public Health Department report / Health Protection Scotland Systems
4iii. Flu Immunisation Rates (pregnant women in at risk groups). / NHS Public Health Department report / Health Protection Scotland Systems
4iv. Flu Immunisation Rates pregnant women (non-risk groups). / NHS Public Health Department report / Health Protection Scotland Systems
4v. Flu Immunisation Rates (pre-school children). / NHS Public Health Department report / Health Protection Scotland Systems
5. Shingles Immunisation Rates. / NHS Public Health Department report / Health Protection Scotland Systems
3. UNSCHEDULED CARE
Indicator / Data Obtained From / Source Information System/Record1. New Accident and Emergency (A&E) attendances for NHS Greater Glasgow and Clyde (NHSGG&C) locations - crude rate per 100,000 population. / NHS Central Information Centre Website / A&E2 datamart system, NRS small area population estimates (SAPE) 2011 – 2014
2. New Accident and Emergency (A&E) Attendances for NHS Greater Glasgow and Clyde (NHSGG&C) locations with a source of referral of a GP - crude rate per 100,000 population. / NHS Central Information Centre Website / As above
3i. Emergency Admissions – Numbers and Rates/1000 population by month (Aged 65+). / NHS Central Information Centre Website / SMR01 Returns
3ii. Emergency Admissions – Numbers and Rates/1000 population by month (Aged 75+). / NHS Central Information Centre Website / Trakcare Hospital Information System, Acute Information Services
4. Number of non-elective inpatient spells (All Ages). / South Locality NHS Planning /Performance Team report / Edison
5i. Emergency Acute Bed Days for Older People (Rate per 1000 population). (Aged 65+). / South Locality NHS Planning /Performance Team report / Edison
5ii. Emergency Acute Bed Days for Older People (Rate per 1000 population). (Aged 75+). / South Locality NHS Planning /Performance Team report / Edison
6. Total number of patients over 65 breaching the 72 hour discharge target (excluding Adults with Incapacity (AWI)), Learning Disability and Mental Health patients). / South Locality NHS Planning /Performance Team report / Edison
7. Total number of patients over 65 classed as Adults with Incapacity (AWI) breaching the 72 hour discharge target (excluding Learning Disability and Mental Health patients). / South Locality NHS Planning /Performance Team report / Edison
8. Total number of Adults under 65 breaching the 72 hour discharge target (excluding Mental Health patients). / NHS Central Information Centre Website / Edison
9. Total number of Adult Mental Health patients breaching the 72 hour discharge target (Under and Over 65s including AWI). / NHS Central Information Centre Website / Edison
10. Total Number of Acute Bed Days Lost to Delayed Discharge (Older People 65+). / NHS Central Information Centre Website / Edison
11. Number of Acute Bed Days lost to delayed discharge for Adults with Incapacity (AWI) (Older People 65+). / NHS Central Information Centre Website / Edison
4. CARERS SERVICES
Indicator / Data Obtained From / Source Information System/Record1. Number of Carers who have completed an Assessment during the quarter / SW/Voluntary Sector reports / 1. careFirst bespoke Business Objects report
2.Excel spreadsheet
2. Carers Referrals – Source / SW/Voluntary Sector reports / 1. careFirst bespoke Business Objects report
2.Excel spreadsheet
3. Percentage of carers feeling supported in their caring role. (Local Indicator) / SW/Voluntary Sector reports / Excel spreadsheet
5. CHILDREN’S SERVICES
Indicator / Data Obtained From / Source Information System/Record1 Uptake of the Ready to Learn Assessment (27 to 30 month assessment) within the eligible time limits. / Microstrategy Dashboards / EMIS Web SCS
2. Percentage of HPIs allocated by Health Visitors within 24 weeks. / Microstrategy Dashboards / EMIS Web SCS
3. Access to CAMHS services - Longest wait (weeks). / NHS Central Information Centre Website / EMIS Web SCS CAMHS, Specialist Children's Services
4. Percentage of looked after and accommodated children aged under 5 who have had a permanency review (who have been looked after for 6 months or more). / HSCP Business Development Team - Bespoke Business Objects report / careFirst
5. Percentage of children looked after at home with family/friends with a primary worker (Looked After Children [LAC]). / HSCP Business Development Team - Bespoke Business Objects report / careFirst
6. Percentage of children looked after away from home with a Primary worker (Looked After and Accommodated [LAAC]). / HSCP Business Development Team - Bespoke Business Objects report / careFirst
7. Percentage of new SCRA reports submitted within 20 days/on time. / HSCP Business Development Team - Bespoke Business Objects report / careFirst
8. Percentage of young people receiving an aftercare service who are known to be in employment, education or training. / HSCP Business Development Team - Bespoke Business Objects report / careFirst
9. Number of 0-2 year olds registered with a dentist. / NHS Central Information Centre Website / ISD web site under dental http://www.isdscotland.org/A-to-Z-Index/index.asp
10. Number of 3 – 5 year olds registered with a dentist. / NHS Central Information Centre Website / ISD web site under dental http://www.isdscotland.org/A-to-Z-Index/index.asp
11. Mumps, Measles and Rubella Vaccinations (MMR): Percentage Uptake in Children aged 24 months. / NHS Central Information Centre Website / ISD Website
12. Mumps, Measles and Rubella Vaccinations (MMR): Percentage Uptake in Children aged 5 years. / NHS Central Information Centre Website / ISD Website
6. ADULT MENTAL HEALTH
Indicator / Data Obtained From / Source Information System/Record1. Psychological Therapies: Percentage of people who started treatment within 18 weeks of referral. / NHS Central Information Centre Website / PIMS (moving to EMIS)
2. Primary Care Mental Health Teams – referral to 1st assessment – percentage within 28 days. / NHS Central Information Centre Website / PIMS (moving to EMIS)
3. Adult Mental Health Re-admissions within 28 days. / NHS Central Information Centre Website / PIMS (moving to TrakCare)
7. ALCOHOL AND DRUGS
Indicator / Data Obtained From / Source Information System/Record1. Percentage of clients commencing alcohol or drug treatment within 3 weeks of referral. / National Drug and Alcohol Treatment WaitingTimes (ISD) / careFirst
2. The percentage of Parental Assessments completed within 30 days of referral. / HSCP Business Development Team - Bespoke Business Objects report / careFirst
3. The percentage of Service Users with an initiated recovery plan following assessment / HSCP Business Development Team - Bespoke Business Objects report / careFirst
8. HOMELESSNESS
Indicator / Data Obtained From / Source Information System/Record1. Percentage of decision letters issued within 28 days of initial presentation: Settled (Permanent) Accommodation / HSCP Business Development Team - iWorld bespoke Business Objects report / SW iWorld Information System
2. Percentage of decision letters issued within 28 days of initial presentation: Temporary accommodation / HSCP Business Development Team - iWorld bespoke Business Objects report / SW iWorld Information System
3. Percentage of live homeless applications over 6 months duration at end of quarter / HSCP Business Development Team - iWorld bespoke Business Objects report / SW iWorld Information System
4. Increase in provision of settled accommodation made available by social sector landlords (Section 5) - cumulative total to end quarter (citywide) / HSCP Business Development Team - iWorld bespoke Business Objects report / SW iWorld Information System
5. Number of households reassessed as homeless or potentially homeless within 12 months / Extract from Scottish Government Return (HL1) / SW iWorld Information System
6. Number of individual households not accommodated (last month of quarter). / Business Objects Infoview / SW iWorld Information System
9. CRIMINAL JUSTICE
Indicator / Data Obtained From / Source Information System/Record1. Percentage of Community Payback Order (CPO) work placements commenced within 7 days of sentence / HSCP Criminal Justice Team - bespoke Business Objects report / careFirst/SCJ6
2. Percentage of Community Payback Orders (CPOs) with a Case Management Plan within 20 days. / HSCP Criminal Justice Team - bespoke Business Objects report / careFirst/SCJ6
3. Percentage of Community Payback Order (CPO) 3 month Reviews held within timescale / HSCP Criminal Justice Team - bespoke Business Objects report / careFirst/SCJ6
4. Percentage of Unpaid Work (UPW) requirements completed within timescale / HSCP Criminal Justice Team - bespoke Business Objects report / careFirst/SCJ6
10. HEALTH IMPROVEMENT
Indicator / Data Obtained From / Source Information System/Record1. Alcohol brief intervention delivery (ABI) / NHS Central Information Centre Website / LES, Acute Addictions. Payment Claim Forms
2. Smoking Quit Rates at 3 months from the 40% most deprived areas / NHS Central Information Centre Website / ISD Smoking cessation database
3. Women smoking in pregnancy – General Population / NHS Central Information Centre Website / Child Health Surveillance Programme
4. Women smoking in pregnancy – most deprived quintile / NHS Central Information Centre Website / Child Health Surveillance Programme
5. Breastfeeding: 6-8 weeks (exclusive) / NHS Central Information Centre Website / Child Health Surveillance Programme
6. Breastfeeding: 6-8 weeks - In deprived population – 15% most deprived data zones (Exclusive Breastfeeding) / NHS Central Information Centre Website / Child Health Surveillance Programme
SIMD 2012 15% most deprived datazones in Scotland.
11. HUMAN RESOURCES
Indicator / Data Obtained From / Source Information System/Record1. NHS Sickness absence rate / NHS Central Information Centre Website / SWISS - Workforce Information System
2. Social Work Sickness Absence Rate / SW HR Team / SAP (HR Portal and Business Warehouse)
3. NHS staff with an e-KSF (%) / NHS Central Information Centre Website / e-KSF reporting system
4. Percentage of NHS staff with standard induction training completed within the agreed deadline / Learning and Education Service / NHS HR Systems
5. Percentage of relevant NHS staff who have completed the mandatory Healthcare Support Worker induction training within the agreed deadline / Learning and Education Service / NHS HR Systems
12. BUSINESS PROCESSES
Indicator / Data Obtained From / Source Information System/Record1. NHS Complaints responded to within 20 working days (%) / NHS Central Information Centre Website / Clinical Governance – Complaints
Quarterly Report on Patient Experience
2. Percentage of Social Work complaints handled within 15 working days (local deadline) / HSCP Business Development (Rights and Enquiries Team) / SW C4 system
3. Percentage of Social Work complaints handled within 28 calendar days (statutory deadline) / HSCP Business Development (Rights and Enquiries Team) / SW C4 system
4. Percentage of elected member enquiries handled within 10 working days / Members Liaison Unit,
Customer and Business Services (Glasgow City Council) / Customer and Business Services (CBS) Manual Systems
APPENDIX 1 – OTHER INDICATORS Updated Annually/Bienially
1. NATIONAL INTEGRATION INDICATORS
Indicator / Data Obtained From / Source Information System/Record1. Premature mortality rate (Per 100,000 population) / ISD Secure Website / TBC
2. Rate of emergency admissions per 100,000 population for adults. / ISD Secure Website / TBC
3.Rate of emergency bed day per 100,000 population for adults. / ISD Secure Website / TBC
4. Readmissions to hospital within 28 days of discharge per 1,000 admissions. / ISD Secure Website / TBC
5. Proportion of last 6 months of life spent at home or in a community setting / ISD Secure Website / TBC
6. Falls rate per 1,000 population aged 65+ / ISD Secure Website / TBC
7. Proportion of care services graded 'good' (4) or better in Care Inspectorate inspections / ISD Secure Website / TBC
8. Percentage of adults with intensive care needs receiving care at home / ISD Secure Website / TBC
9. Number of days people aged 75+ spend in hospital when they are ready to be discharged, per 1,000 population / ISD Secure Website / TBC
10. Percentage of health and care resource spent on hospital stays where the patient was admitted in an emergency / ISD Secure Website / TBC
11. % people admitted to hospital from home during the year, who are discharged to a care home / ISD Secure Website / TBC
12. % of people who are discharged from hospital within 72 hours of being ready / ISD Secure Website / TBC
13. Expenditure on end of life care, cost in last 6 months per death / ISD Secure Website / TBC
14. % of adults able to look after their health very well or quite well / Scottish Government Report / Health & Care Experience Survey
15. % of adults supported at home who agree they are supported to live as independently as possible / Scottish Government Report / Health & Care Experience Survey
16. % of adults supported at home who agree that they had a say in how their help, care or support was provided / Scottish Government Report / Health & Care Experience Survey
17. % of adults supported at home who agree that their health and care services seemed to be well co-ordinated / Scottish Government Report / Health & Care Experience Survey
18. % of adults receiving any care or support who rate it as excellent or good / Scottish Government Report / Health & Care Experience Survey
19. % of people with positive experience of care at their GP practice. / Scottish Government Report / Health & Care Experience Survey
20. % adults supported at home who agree services/support had impact in improving or maintaining quality of life. / Scottish Government Report / Health & Care Experience Survey
21. % of carers who feel supported to continue in their caring role. / Scottish Government Report / Health & Care Experience Survey
22. % of adults supported at home who feel safe. / Scottish Government Report / Health & Care Experience Survey
23. % staff recommending their workplace as a good place to work / Scottish Government Report / Health & Care Experience Survey
2. OTHER CORPORATE/LOCAL INDICATORS