Job Titleteam Coordinator

Job Description

Job TitleTeam Coordinator

LocationNorth Yorkshire – Harrogate or Knaresborough

Salary£8.10 per hour/£8,840.00 per year.

Hours per Week20 hours per week

Annual Leave25 days plus bank holidays (pro-rata for part time / term time roles)

Reports toRegistered Manager

DBS Check Please see Recruitment Safeguarding Guidelines for info.

Enhanced Check with adult barring list,

Job Summary

To be responsible for delivering good quality service provision to the individuals through supported tenancies and our home support service within the Harrogate and Knaresborough. Whilst taking the lead as a good practice and compliance monitoring mentor.

The post holder will take the lead role in supporting the Manager / Deputy in the efficient running of the service:

Main Duties:

The post holder will take the lead role in supporting the Manager / Deputy in:

Ensuring services provided are effective, efficient and delivered to a high standard
Maintaining appropriate, clear and accurate systems of recording, reporting and quality control
Working alongside the Deputy Managerin carrying out staff inductions and other relevant training and assisting in interviews where necessary
Organising shift cover to meet service needs
Mentoring supply, agency workers and volunteers in the workplace
A willingness to work towards a Diploma in Health and Social Care – level 3
To take a lead role for new staff and apprentices ensuring that induction paperwork is completed in a timely fashion.
To carry out spot checks across the service to ensure that quality service is being delivered in all areas.
To conduct informal face to face meetings with staff to discuss any concerns / issues they may have, and in turn feeding back necessary information to the office.
To monitor and observe staff performance whilst on duty, dealing with any concerns as they arise. Liaising with the Manager/ deputy advising of concerns as they arise.
To ensure that all files are kept up to date and stationary is available within all services
To liaise with manager / deputy on the effectiveness of in house timetables / procedures ensuring that they are kept up to date and amended ensuring service user is involved at each stage.
To assist with conducting monthly audits across the service

Aims of Practice:

To provide a flexible service to service users as necessary to promote their independence and dignity.
To assist service users in any way which promotes their choice, independence, dignity, privacy, self-esteem, personal development and learning needs.
To develop opportunities for service users to acquire new skills and develop existing ones.
To develop opportunities for service users to be actively involved in the local community and to develop relationships and interests, as they desire.

Service Management:

To promote respect for service users, their families, friends and advocates throughout the Society and in all dealings with other agencies.
To implement arrangements for the security, health and safety of the service users and staff.
To notify the Harrogate Home Support office of any defects in the buildings or any repairs required.
To shop and provide meals with and for service users in line with the service users plan of support.
Contribute to the housekeeping and administration of the house including assistance with the management of finances.
To report all accidents and incidents to theHarrogate Home Support office and completing relevant paperwork as required.

Team Working:

To attend staff meetings and training sessions and to be involved in the decision making processes within the service.

To co-operate in the operation of the rota system, providing sleep in cover when required. To form part of the Oncall service ensuring that 24 hour emergency cover is provided. Liaising with the Harrogate Home support office advising of any issues arising.

Due to the nature of the service, there may be times where you are lone working. However, there will always be a member of senior staff on call who can be contacted for advice, support or assistance.

Assistance to Service Users:

To assist the staff team with the development of individual service plans for service users and attend their reviews.
To support the service users in the assessment of their needs.
To liaise with funding authorities, health and social services and other agencies as appropriate, with and on behalf of service users.
To liaise with day centres, community and advocacy services and other agencies as appropriate, with and on behalf of service users.
To cater to the physical, social and emotional needs of the service users.
To have specific keyworker responsibility to one or more of the service users.
To be responsible for dispensing medication to service users.
To enable service users to plan and take holidays.

Team Coordinator Person Specification

In order to be shortlisted you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications that meet all of the essential criteria, we will then use the
desirable criteria to produce the shortlist.

/ All disabled candidates who meet the minimum essential criteria will be included on the shortlist.
Criteria / Essential or Desirable / How Identified
Application form / Interview / Selection test/copy of certificates.
Skills and Experience / Experience of working with people with learning disabilities / Essential / Application form/Interview
Supervisory/mentoring experience of staff and volunteers / Desirable / Application for/Interview
Ability to communicate with other staff and service users / Essential / Application form/Interview
Good reporting skills – written and verbal / Essential / Application form/Interview
Demonstrate the ability to be able to liaise professionally with external agencies/family members and other professionals / Essential / Application form/interview
Previous experience in a related field or ability to demonstrate how current skills and experience are transferrable / Desirable / Application form/interview
Relevant previous experience with the service and the client group / Desirable / Application form/interview
General &
Specialist Knowledge / Display a positive attitude which promotes service users choice, independence, dignity and personal development / Essential / Application form/interview
Ability and willingness to assist service users with their personal care requirements as needed, whilst maintaining their dignity. / Essential / Application form/interview
Previous experience of providing personal care / Desirable / Application form/interview
Education &
Training / Hold a Diploma in Health and Social Care – Level 2 or equivalent / Essential / Application form/interview
Be in possession or be able to undertake work towards Diploma in Health and Social Care – Level 3 / Desirable / Application form/Interview
Commitment to undertake training and the ability to actively use it / Desirable / Application form/Interview

Henshaws will make every endeavor to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability

Henshaws is committed to safeguarding vulnerable adults and children. The post holder may be required to complete an enhanced CRB disclosure check including barring lists for Adult and/or child barring services.

Henshaws is committed positively welcomes applications from all sections of the community