Job Titleretail and Admissions Assistant, Duxford

JOB DESCRIPTION

Job TitleRetail and Admissions Assistant, Duxford

DivisionPublic Services

Reports toRetail & Admissions Manager

Salary:£13,156per annum pro rata

Purpose of the Job

To work on a rota covering both admissions and the shop(s), ensuring a consistently high standard of customer service is delivered to our visitors. To contribute to achieving sales targets by ensuring that visitors are encouraged to purchase through proactive selling and excellent visual merchandising.

Principal Accountabilities

To ensure that excellent customer service standards are delivered at all times.

To accurately record visitor profiles and numbers through the electronic admissions system

To ensure you have a good knowledge of the museum, the collection and the location in order to provide visitors with general information regarding their visit

To promote and maximise the sales of the Museum’s Guidebooks and where applicable, audio guides and promote and capture Gift Aid scheme.

To promote and maximise the sales of tickets for special events, exhibitions etc.

To maximise sales in the shop(s) through proactive selling and excellent product knowledge

To answer customer enquiries and deal with complaints calling on the support of the management team when appropriate

To ensure that the Museum’s financial and cash handling procedures are strictly adhered to in relation to audit and security requirements

To help maintain the accuracy of the EPOS System by ensuring the stock is correctly keyed at point of sale, customer returns, write-offs, markdowns, price changes and supplier stock returns are administered according to retail guidelines

To assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay

To ensure that stock is correctly ticketed and coded and that when scanned at point of sale prices are correct

To ensure that both shops and admissions desks are clean, well presented and merchandised to the highest of standards at all times.

To inform the Retail and Admissions Management Team when stock or sundries are running low

To assist the Management Team with the preparation and counting of stock at all stock takes in accordance with Museum requirements and procedures.

To work on a rota which will include regular weekend working, including Bank Holidays, air shows, and special events. Occasional evening and early morning working is also required.

To attend daily morning briefing and weekly training sessions

To ensure your punctuality, attendance and personal appearance meets the Museum’s standards

To ensure that you are fully aware of all Trading Department policies and procedures and are also well informed of any changes to policies and procedures within the Museum as a whole.

To bring to the attention of the Retail & Admissions Manager any issues that may be prejudicial to the successful and smooth running of the trading operation generally.

To be responsible for the health, safety and welfare of staff and customers, ensuring compliance with all legislation and Museum policy.

To work in the other London branches to provide cover for staff shortages as and when required

To undertake any other related duties when required by the Retail & Admissions Management team.

All staff are required to attend "Introduction to Health & Safety Course".This basic course to gain awareness as to what the employer and the employee are required to do to support Health & Safety legislation.

This job information cannot be all encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties and responsibilities entailed. This information may be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes.

Staff must be aware of and abide by the Museum's information security and data protection policies regarding the handling of all sensitive and personal data

Person Specification

Essential Criteria / How this will be assessed.
1 / Experience of working in a retail or similar environment / Application form / Interview
2 / Computer literate / Application form / Interview
Knowledge
3 / Good selling skills / Interview
4 / Excellent customer care skills / Application form / Interview
5 / Good visual merchandising skills and product knowledge / Application form / Interview
6 / Fully literate and numerate / Application form / Interview
Key competencies
7 / Efficient and well organised with excellent attention to detail, able to prioritise / Application form / Interview
8 / Good communication skills (both verbal and written) / Application form / Interview
9 / Flexible in relation to duties and hours worked. / Application form / Interview
10 / Reliable and committed / Interview
11 / Ability to work in a pressured environment and to deadlines / Interview
12 / Self-motivated, positive and friendly with a confident outlook / Interview
Desirable criteria
13 / An interest in the history of Twentieth Century conflict an advantage / Interview

The IWM has a Career Development Framework, which consists of four job families: Professional, Customer Facing, Collection Access & Care and Business Support. Within each job family there are 3 levels under Head of Department. Internal candidates can go to for further clarification.

Job family for this post is: Customer facing

Job level for this post is: Level 3

Additional Information

Terms and Conditions

Contract Type:Fixed Term 24 March until 28 October 2012.

Hours:Normal hours of work are 9.45am to 6.15pm, which is 7½ hours net per day.

We have a number of shifts Monday to Sunday working around the visitors needs these are 9.45am to 6.15pm, 11am to 3pm and 2.15pm to 6.15pm and a weekend post

You will be required to work on Bank Holidays in accordance with the roster. You may also be required to work additional Bank Holidays, Airshows and other special events and on occasionsto work unsocial hours.

3 Bank Holidays have been consolidated into the basic salary. Any additional Bank Holidays will be paid at the appropriate overtime rate or can be taken as time in lieu.

In the first 13 months of service you are only eligible to Statutory Sick Pay.

The successful candidate will be on probation for 6 months.

Salary: £13,156 per annum pro rata. Salary is paid monthly in arrears.

Annual Leave: The annual leave allowance is 25 days per annum pro rata.

Smoking Policy: The Museum has introduced a total ban on smoking in all its buildings.

BenefitsThe benefits listed below are discretionary and the Imperial War Museum reserves the right to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

The Museum is a member of the Civil Service Pension Scheme. Civil Service offers a choice of defined benefit and stakeholder pension, giving you the flexibility to choose the pension that suits you best.
An interest free season ticket loan scheme after three months service.
20% discount in the Museum Shop.
25% discount in the Museum Restaurant.
Free entry to the majority of Airshows at Duxford.
Free entry to most fee charging exhibitions in other National Museums.
Continuous professional Training & Development opportunities.
Enhanced maternity and paternity benefits linked to length of service.
Child care vouchers
Subject to the society's terms and conditions, IWM staff are entitled to membership of the Benenden Healthcare Society.
IWM staff also have access to the Civil Service Benevolent Fund.

Selection: The candidates who appear from the information available to have the best qualifications and experience will be considered for the role. It is therefore essential that you can demonstrate how you believe you meet the criteria of the job.

Successful candidates will required to attend training days on 24 & 25 March, 9.45am - 6.15pm

To apply : Please visit the Museum’s website for an application form. Completed application forms should be returned to

Closing date for completed application forms is Sunday 11 March. Interviews will be held on 15/16 March.

Appointment to this post is subject to the completion of satisfactory security clearance and pre-appointment enquiries.

Strictly no agencies

We regret that if you have not heard from us within three weeks of the closing date your application, in this instance, has been unsuccessful.

The Imperial War Museum is committed to a policy of Equal Opportunities.

17/10/2018