Job Titleduty Manager- Dry Sites

Job Description

Job TitleDuty Manager- dry sites

Responsible toSite Manager

LocationLeisure Centre

Job Purpose

To actively manage and develop and motivate a team of operational staff.
To be responsible for the day to day duty management and running of the leisure centre to the highest standard.
To contribute to and understand the business and budgetary performance of the centre.
To be a proactive member of the leisure centre team

Key Relationships

Staff Teams
Centre Manager
Senior Management Team

Estates & Facilities Team
Human Resources Department
General Public
External bodies as appropriate

Main Duties

To contribute to operating the Leisure Centre in a professional and business orientated manner, in accordance with the organizations aims and objectives, recognising the need to achieve all targets and other performance indicators set.
To ensure that the highest level of customer service is being delivered at all times, by all team members recognizing and communicating its importance and relevance to the success of the organisation.
To supervise centre staff on a day to day basis, ensuring performance potential is optimized and all work is carried out to the high standards set, and motivation and morale levels are high, utilizing Human Resource policies and procedures for consistent practice.
Ensure that customer comments and complaints are handled professionally, with issues being referred as and when necessary, to the appropriate member of staff.
To ensure customers are provided with a safe environment and that staff carry out their duties and comply with all safe systems of work, as defined in the Normal Operating Procedures (NOP’s). All plant and machinery is to be operated according to NOP’s.
To act in the event of the emergency in accordance with Emergency Action Procedures, (EAP’s), taking responsibility for the performance of staff and the outcome of the action.
To actively assist the Manager in the implementation of marketing initiatives.
To ensure the Centre is opened and closed down in accordance with procedures and secured at the end of the operating hours.

Management

To undertake performance reviews for relevant team members on an annual basis ensuring feedback on performance is given regularly in line with the policy and procedures.

Communicate effectively with your team on a timely basis ensuring robust systems exist so that staff feel informed and involved

To have responsibility for risk management and health and safety in the workplace.

General

To fully participate in the performance review process and personal development planning.

Undertake training as necessary in line with the development of the post and agreed with your line manager.

Occasionally training or meetings are organized outside normal working hours. The post holder will be expected to attend whenever reasonably practicable.

To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

To undertake any other duties at the request of the line manager which are commensurate with the role, including project work, internal job rotation and absence cover.

We believe that our community vision starts with our staff and permeates through all our business, so we recognize the need to always protect the image and reputation of Freedom Leisure. It is therefore a condition of employment that all our employees uphold our beliefs by positively promoting and representing Freedom Leisure.

Person Specification

Essential / Desirable / Evidenced by
A / Qualifications
GCSE’s in English and Maths
Education to degree level or equivalent
A relevant higher professional qualification in leisure or business studies / x / x
x / A/C
B / Experience
Experience of problem solving, customer service and staff management.
Experience in working in the Leisure Industry
Experience working in a Duty Management or Similar role / x
x / x / A/I
C / Knowledge, Skills, Competencies
An awareness of industry developments, new activities, trends and research.
Commercial awareness which translates into contributing to a successful and financially viable operation.
A passion for the industry demonstrated through continuous professional development.
General computer user skills
Strong people management skills
An understanding of identifying staff training & development requirements and identifying development opportunities.
Good verbal and written communication skills
Excellent time management skills / x
x
x
x / x
x
x
x / A/I
D / Personal Attributes / x
Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
To be able to work flexibly with alevel of autonomy and decision making confidence.
Able to think on your feet and respond to variable demands.
Mobility to travel across sites / x
x
x / x / I