JOB DESCRIPTION

October 2015

Job title: Training Programme Manager Department: Corporate Services

Team: Café from Crisis LondonJob holder: Vacant

Report to: Café Manager

Aim

  • Oversee the management of the cafe training programme
  • Deliver an enriching training experience to all trainees in the front of house whilst ensuring an excellent café service to our customers

Dimension

  • Deliver an inspirational training programme that enables people into employment
  • Supervise the trainees and work collaboratively with other staff in the café to achieve training programme targets and outcomes

Circumstances

  • 40 hours per week as per rota

Some evening and weekend work will be required; overtime will be paid in accordance with Crisis policy

The role involves working with vulnerable adults and young people and so a satisfactory enhanced disclosure from the Disclosure and Barring Service is required

Salary

  • £29,440per annum

Organisational Chart

please note the team structure is subject to change

Principle Accountabilities

Training

  • Responsible for the effective management of the training programme, including receiving referrals, conducting interviews, liaising with referring partners, designing individual training plans and ensuring progress into employment with relevant coach or Switchback (partner organisation) mentor
  • Directly deliver and oversee the delivery of training to FOH trainees
  • Liaise with other Crisis departments in the delivery of accredited learning
  • Coach and support trainees to develop confidence and self-esteem
  • Build and maintain positive, motivational, professional relationships with staff and trainees.
  • Develop a shared focus toreaching trainees goals with individual training and action plans
  • Effectively manage inappropriate behaviour, attendance and performance of trainees
  • Maintainappropriate assessment records to track and inform progression using Crisis database. Report on progress against targets.
  • Work with the café manager to actively seek out new partners and continue to gain exposure for the café training programme to encourage new referrals
  • Actively seek outexciting activities and trips outside of the immediate café training that challenge and encourage new experiences for self-development
  • Manage and contribute to the improvement of training resources to ensure an inspiring learning experience

Operational

  • Work with the café staff team in ensuring an excellent and efficient customer experience
  • Build and maintain great relationships with a range of customers, teaching trainees the importance of excellent customer rapport
  • Be active in ensuring the café’s profile is developed within the local community though marketing, social media and effective communication, in particular sharingour key messaging around our social outcomes and displaying this culture in the café
  • Maintain high standards of cleanliness and ensure that health and safety systems are adhered to continuously
  • Contribute to cultivating a professional and commercial culture that strives to be competitive and entrepreneurial - and to teach the importance of this to the trainees
  • Contribute to sharing member stories online with staff and increasing our online presence within the organisation

Contribution to the team and organisation

  • Maintain an understanding and awareness of wider Crisis activities
  • Contribute positively to team meetings and provide a solution focused attitude
  • Participate in professional development activities in order to remain an innovative trainer, well equipped with effective tools and methods for training.
  • Support fundraising, marketing and campaigning activities when appropriate

General

  • Actively encourage and support member involvement within Crisis
  • Develop and maintain an understanding of the charity’s work and the needs and circumstances of homeless people.
  • Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act
  • Carry out any other duties that may reasonably be required in the light of the main purpose of the job.

Person Specification

Essential

  1. Experience of training, coaching or developing people within a catering setting
  2. Experience working front-of-house in the catering industry
  3. A pro-active self-starter comfortable with responsibility and ownership
  4. Ability to be patient, empathetic and resilient
  5. Ability to be a welcoming, friendly presence for customers, staff and trainees whilst simultaneously maintaining high professional standards
  6. Intermediate to advanced level of barista skills
  7. Knowledge of food standard regulations and posession of Food Safety Level 2 certificate
  8. To hold or to be working towards an Assessor and / or practical teaching qualfication
  9. Passionate about food, drink and customer service and knowledge of sector developments and trends
  10. Competent use of MS Word, Excel and Outlook and confident using social media
  11. Knowledge of and ability to comply with safeguarding procedures
  12. Commitment to Crisis’s purpose and values including equality and social inclusion

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness