TheFuture Leaders Trust

Job Description

Job title:Senior Human Resources Officer

(12 month FTC)

Date:May 2016

Reporting to:Human Resources Manager

Direct reports:N/A

Based:London Office

Main contacts:Internal – All Future Leaders staff,

External – Recruitment agencies, benefit providers i.e. pension, Training providers, coaching and mentoring providers, HR professional network,

Major objectives:To help develop a robust and integrated payroll and HR system. To support theHR Manager with the delivery and implementation of Human Resources Strategy. To provide excellent advice to managers

Role requirements:5 days a week and weekend work mayoccasionally be a requirement of this job along with regional travel. Where appropriate Time off in Lieu will be given.

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Responsibilities: As this is a new role this job description is subject to regular review and is not an exhaustive list of requirements.

  • To lead onthe recruitment strategy of the organisation including; preparing and updating job descriptions, advertisements and uploading of adverts as directed by the HR Manager. Particularly ensuring our recruitment methods are fit for purpose.
  • To liaise with our pensions provider and ensure the smooth running of our monthly pension process.
  • To lead on best practice, benchmarking
  • To provideexcellent administrative support, as required for various processes, i.e. appraisal, skills audit, staff survey, recruitment, reward management etc.
  • General HR admin duties with regards to the entire employee life cycle.
  • Review lessons learnt previously and work with internal customers to fully understand the outcomes required.
  • To work closely with finance to ensure HR management information is in order and our Fairsail and Salesforce database systems are frequently updated.
  • Working closely with key internal customers to ensure we have proper workforce planning measures in place and helping to support these key discussions and the appropriate outcomes
  • Providing first class advice service to managers and using effective coaching techniques to ensure managers are equipped to support their teams effectively.
  • To take an active part in organising L&D events and analysing their effectiveness. This will include supporting with the training needs analysis, skills audit and appraisal process.
  • Ensuring authorisation procedures are followed, prepare offers and contracts of employment and HR related standard correspondence.
  • To undertake ad hoc research projects and perform analysis to create reports and highlight recommendations.
  • Other duties as commensurate with the post
  • To promote peoples equality, diversity and rights in all actions and activities.

Customer Service

  • To develop positive and supportive relationshipswith external and internal customers, and to provide them with excellent service within set timeframes
  • To learn actively from customer feedback, comments and suggestions, including complaints, to review and improve existing processes, and by doing so to anticipate other customer’s needs. To communicate this knowledge to relevant colleagues
  • To meet and most importantly exceed the team’s customer service standards
  • To understand situations from the customers’ perspective so that appropriate and relevant solutions can be identified

Qualities/Qualifications

The ideal candidate will ideally possess the following qualities/qualifications:

  • Mission: a strong commitment to education, the non-profit sector and raising the aspirations, achievement and life chances of all children.
  • Graduate degree (2:2 or higher) or relevant related experience.
  • CIPD member and qualified to appropriate level or equivalent by experience
  • You will have proven experience at a Senior Officer level.
  • You will have strong numeracy and literacy skills
  • You will be an excellent communicator with a specific knowledge on impacting and influencing your audience
  • You will have experience of facilitating internal training sessions
  • You will have emotional intelligence and resilience in your attitude and responses
  • Able to make effective use of standard office technology systems and processes, particularly excel and mail merge.
  • Able to follow procedures to solve a range of problems
  • Able to apply comprehensive understanding of processes and procedures
  • You will have strong organisational skills and attention to detail
  • Able to adapt well to change and service improvements
  • Able to clearly explain procedures and provide assistance where necessary
  • Able to demonstrate own duties to other colleagues as required
  • An interest in analysing and interpreting complex quantitative and qualitative data, presenting summary information in a clear and concise format
  • Able to organise own workload to ensure work is completed to a high standard and to deadline
  • Able to successfully plan and deliver administrative projects (e.g. to co-ordinate an event)
  • Able to elicit information to identify specific stakeholder need
  • Able to offer appropriate advice and guidance on specialist procedures
  • Able to deal with sensitive information in a confidential manner

The following competencies are important in this role:

  • Relating to Others
  • Collaboration
  • Conceptual / Analytical Thinking
  • Initiative
  • Impact and Influence
  • Developing Others
  • Ensuring Quality

This job description does not form part of your contract of employment. You may be required to undertake any duties within your skills and capabilities which the organisation reasonably considers necessary to meet business needs.

May 2016