Job Title: Lease Advisory Surveyor

Job title: Lease Advisory Surveyor

Job Family: Finance Directorate – Property

Reports to: Head of Property

Overall purpose of post:

To manage all matters relating to Mencap’s leasehold commercial property portfolio, working within Mencap’s risk framework to provide advice on financial, legal, governance, resource or reputational risk on these property matters.

The key roles for Lease Advisory Surveyor are:

·  Team player

·  Manager of stakeholders and customers

·  Manager of information

·  Lease Advisory Surveyor

Team Player

The Lease Advisory Surveyor takes responsibility for their own work and is expected to work effectively and collaboratively with all colleagues to build good relationships.

KPI’s:

·  Works in a way that supports the organisation values of inclusion of all people, valuing difference and promoting diversity. Actively seeks to include people with a learning disability in their work in a meaningful and appropriate way.

·  Takes responsibility for their own performance and development, preparing for their performance review meetings identifying opportunities for them to develop their knowledge, skills and performance.

·  Is committed to improving the team's performance through contributing good ideas and solutions and helping their colleagues to do their job well.

·  Demonstrates commitment and reliability to their team and department through good attendance and time keeping.

Measures: 360º feedback, manager observations, examples of work

Manager of stakeholders and customers

The Lease Advisory Surveyor will work effectively with a wide range of stakeholders & customers both internally and externally. They will be able to identify the stakeholders & customers they will need to work with to be successful in their role and be able to build positive and productive relationships in order to influence and lead these people.

KPI’s:

·  Demonstrates an appropriate level of understanding of the different parts of the organisation where they have internal stakeholder and customer relationships.

·  Develops and maintains positive relationships with internal and external stakeholders such as solicitors and surveyors who can directly impact the delivery of their performance objectives.

·  Develops and maintains a positive working relationship with their customer groups, working with them to understand their needs and delivering a service that meets these needs.

·  Actively seeks stakeholder and customer involvement, engagement and feedback and uses information gained to have a positive impact on the work they undertake and the projects they are delivering, improving the process or service where required

·  Is able to provide information in a clear, concise and appropriate way ensuring they remain professional at all times.

·  Resolves complaints, concerns and issues promptly and effectively, keeping relevant stakeholders informed and reporting to the Head of Property when appropriate.

Measures: 360º feedback, manager observations, examples of work

Manager of Information

The Lease Advisory Surveyor will effectively maintain, collate and distribute information as required by the Head of Property. They will produce reports as required and ensure this information is accurate and in an accessible format for the audience it is distributed to.

KPI’s:

·  Ensures that MenProp is populated with all of Mencap’s property interests and updated with the most recent property documents.

·  Examines ways that Menprop’s information collation and distribution can be improved for their work areas and makes recommendations.

·  Is proactive in chasing any information from a variety of stakeholders, whilst maintaining positive relationships with those stakeholders.

·  Agrees with the Head of Property the regular reports that are required and then take responsibility for collating this information and producing reports and presentations in a format that is suitable for the audience they are intended for within the agreed timescale.

·  Maintains and distributes any information in accordance with data protection legislation and Mencap policy requirements.

Measures: Examples of work, 360º feedback, manager observations

Lease Advisory Surveyor

The Lease Advisory Surveyor will be responsible following the established process to manage from end to end all leasehold office acquisitions, disposals and renewals, providing technical advice to the operational business units which will allow Mencap to identify appropriate opportunities to maximise revenue spend.

KPI’s:

·  Works within the Property team process to ensure appropriate permissions are in place.

·  Undertakes property searches and inspections when required.

·  Negotiates heads of terms with Landlords that are favourable to Mencap in both the short and long term.

·  Manages the property conveyancing process either internally or externally to ensure transactions complete in a timely manner.

·  Responsible for the dilapidations process with support from external building surveyors.

·  Uses available data to identify and notify events to the operational business units in sufficient time to allow decision-making.

Measures: 360º feedback, manager observations, examples of work

Any other relevant information:

The post can be home-based or central-London office-based but the expectation is that the role holder will spend at least 2 days every week conducting office viewings and inspections in England, Wales and Northern Ireland and will be expected to be in the London office 1-2 days every week.

Person specification

In addition to the things below in Mencap we expect our employees to

·  Be positive about working for Mencap and to demonstrate
this to all the people they come into contact with

·  Work well with all of their colleagues

·  Take responsibility for their own development

Knowledge

You must understand general office procedures E

You must have excellent written and verbal skills E

You must have knowledge of commercial premises legislation and market E

Experience

You must have proven experience in commercial Lease Advisory matters E

You must have experience of working with internal customers E

You should have prior database experience D

Skills

You must be MRICS qualified or be close to qualification E

You must be self-motivated and able to work on own initiative E

You must be able to work efficiently and calmly when under pressure E

You must be able to deliver the highest level of customer service E

You must be able to work extended hours on occasion as needed E