JOB DESCRIPTION

Job Title:Human Resources Manager

Reports To:Chief Financial Officer

Positions Supervised:None

Status:Full-Time

FLSA:Exempt

Hours:8:30 a.m. – 5:00 p.m. Monday - Friday

Other hours as needed

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Job Summary: Manages all aspects of Human Resources functions including recruitment, employee relations, benefits, compensation and performance management, policies and procedures, HR records management, government and labor compliance, and training and development. Leads initiatives that contribute to positive employee morale, engagement and retention through communications, appropriate recognition and sound employment practices. The HR Manager provides metrics and data analysis, counsel on employment trends, work group and management effectiveness to the Leadership Team and helps in the development of a culture that embraces the mission and strategies of Mid-South Food Bank.

Responsibilities:

Strategic

  • Develop HR strategies, programs and procedures to meet the needs of the organization; talent acquisition, leadership development, succession planning, alignment of work to strategic objectives, performance management, employee engagement, etc.
  • Provide HR support, advice, and innovative thinking to benefit the organization planning process, budgeting and the execution of plans and tactics.

Recruiting

  • Develop recruitment and hiring guidelines and policies to ensure high quality placements and retention of employees.
  • Manage the recruitment of all open positions by identifying competencies, experience levels and compensation ranges. Manage the job posting system and external avenues of recruitment, including tracking and reporting on recruiting activities, cost and effectiveness of methods. Ensure lawful recruiting and hiring practices.
  • Track and process applications, conduct skills testing, schedule interviews, prepare interview packets, conduct reference checks, submit/schedule background checks and medical testing, and maintain applicant documentation. Coordinate all internal and external communication related to open and filled positions, including the preparation of offer letters and rejection letters.

Training and Development

  • Manage the new hire orientation program.
  • Coordinate compliance training for management team in areas such as OSHA, FLSA, FMLA, ADA, Workers’ Compensation, Harassment, Drug Fee Workplace and other legal areas.
  • Coordinate supervisor/managerial training on basic supervision, performance management, discipline, and other topics as needed.
  • Support training to address Mid-South Food Bank needs and promote employee development.

Employee Relations

  • Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship, promote a high level of employee morale and inform the Leadership Team of best practices and new developments.
  • Conduct investigations related to EEOC, discriminations charges, harassment allegations, disputes and other sensitive issues; documenting appropriately and resolving quickly with reason and sound judgment.
  • Work with management and outside counsel to effectively handle grievances.
  • Provide consulting and advice to managers regarding manager/employee effectiveness, performance issues, harassment and terminations.
  • Assist in the resolution of work place disputes.
  • Conduct annual employee satisfaction survey and provide to the Leadership Teamplans and tactics to maintain a high performing workforce.

Benefits

  • Manage relationships with benefit providers/brokers ensuring benefit and retirement plans, communications and costs are competitive in the marketplaceand are in accordance with the expectations of the Leadership Team.
  • Manage annual meeting with plan representatives and employee meetings for 401K enrollment.
  • Annually review benefit plan options and evaluate for cost effectiveness, recommend plan changes as required. Submit insurance enrollment and change forms, verify insurance billings, prepare/distribute/coordinate insurance renewal forms and processes, prepare annual employee/employer insurance cost summary, schedule and conduct group insurance open enrollment meeting.Distribute plan notices, prepare yearend plan forms and census, prepare annual HRA plan census. Ensure completion of forms within adequate time for employees to receive or change benefits.
  • Assist employees with benefit issues.

Compensation and Performance Management

  • Provide annual financial analysis of compensation costs, forecast and budget.
  • Administer performance management system including communications to employees and managers, submission of appraisals, and communicate performance trends to management.
  • Work with Leadership Team to develop employee recognition programs.

Compliance/Policies and Procedures

  • Formulate, recommend, coach and counsel managers and employees on HR policies and procedures. Research case law related to disciplinary situations and preparesappropriate documentation for disciplinary actions.
  • Manage on-the-job injury claims and incident report, prepare and submit state First Report, act as liaison between carrier and employee, submit signed panel form, collect and file all documentation, maintain accident tracking report.
  • Maintain drivers DOT files; updates of forms, licenses and certifications as needed.

Employment Termination

  • Conduct exit interviews
  • Coordinate COBRA administration including distribution of notice upon terminations and payment processing.
  • Coordinate unemployment claims.Prepare and send timely response with necessary documentation. Represent Mid-South Food Bank in unemployment hearings.

Qualifications:

  • Bachelor’s Degreeplus 5 years Human Resources experience. Professional certification preferred.
  • Computer literacy including intermediate to advanced knowledge of Microsoft Office, especially MS Excel, Word and PowerPoint.
  • Demonstrated ability to manage priorities, including long term and immediate deadlines.
  • Motivated self-starter who can anticipate needs solve problems and handle multiple tasks in a fast-paced environment under pressure-sensitive situations.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to maintain confidentiality.
  • Ability to work with minimal supervision.
  • Knowledge of good record keeping procedures and ability to maintain accurate records and files.
  • Organizational skills with attention to detail and ability to multi-task.
  • Professional and pleasant demeanor with all internal and external contacts.
  • Acceptance of philosophy of food banking.

MSFB Mission

We change lives by eliminating hunger in the Mid-South.

MSFB Vision

Hunger to Hope

MSFB Values

AccountabilityCollaboration Dignity & RespectDiversityInnovation

IntegrityPassionService Stewardship Urgency

Applyin person: Monday through Friday, from 9 a.m.- 4 p.m., South Dudley St., Memphis, TN 38104. No phone calls, please.Or, download theEmployment Applicationand email itto:ith "Employment Application" on subject line

Revised Date: January 23, 2015