Job description
Job title:Digital Transformation Manager
Reporting to:Corporate PMO and Transformation manager
Job family:Programme Management
Pay level:E2
Role purposeThe NMC as part of its transformation programme is committed to providing modern, digital services and using digital tools to enhance all stages of its operations. The NMC Vision and Target Operating Model will require more responsive internal software and systems, giving staff and external stakeholders the tools they need to operate in an increasingly interconnected world.
The role will require flexibility, adaptability and resilience as the digital agenda evolves. It should present an exciting and exhilarating challenge, conceiving, driving and defining a major innovation and cultural change.
Key accountabilities
- Prioritising and driving the transformation of the NMC’s public-facing services
- Conducting customer and product discovery to understand user needs.
- Providing direction and support to service owners.
- Leading and contributing to multi-disciplinary agile teams, including external partners, in the delivery of new digital services or the iteration of existing ones.
- Contributing to full business cases and budgeting in order to ensure more effective services and deliver cost savings.
- Assessing and analysing applications for new or changed digital services.
- Prioritising and driving changes to internal software and systems.
- Assessing internal services suitability for digital transformation and supporting rigorous prioritising involvement by customer or cost saving benefit.
- Providing direction and support to those managing internal transformation Projects
- Providing advice to the Transformation Programme Board on innovations that could best support customer needs.
- Ensuring that NMC staff using internal tools have the same quality of experience they get with external internet applications.
- Support cultural change and helping build digital capability and technical knowledge
- Advocating user focussed design, agile project methodologies, use of low cost cloud based technology, open source software and the use of more diverse suppliers.
- Helping put in place new guidance and training for service owners and project managers; advising on the structures needed for future digital transformation.
Standard responsibilities
People management
- Provide strong leadership and direction and keep performance improvement under review and ensure that performance targets are met.
- Facilitate and support the teams to enable them to achieve the department or directorate’s objectives.
- Provide consistent performance management by providing regular feedback, conducting formal reviews, and identifying and addressing business-focussed training and development needs.
- Manage issues relating to conduct and capability, ensuring that such issues are dealt with in a focussed and timely manner.
Other responsibilities
There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within the NMC, are expected to be familiar with and adhere to.
- Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
- Promote and comply with NMC policies on diversity and equality both in the delivery of services and treatment of others.
- Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act 1998 and its amendments.
- Comply with NMC protocols on the appropriate use of telephone, email and internet facilities.
- Comply with the principles of risk management in relation to individual and corporate responsibilities.
- Comply with NMC policies and procedures as compiled on the organisation’s intranet.
This job description is not exhaustive and as such the post holder is expected to be flexible. Any changes will only be made following a discussion with the post holder.
Person specification
Job title:Digital Transformation Manager
Qualifications and experience
- Degree level education or commensurate practical experience
- Web professional with significant experience of delivering high-quality public-facing websites within a context of business/IT/digital transformation.
- Experience managing transformation projects from start to finish, gathering user requirements through prototypes to actual delivery, iteration and monitoring when in the public domain.
- Experience of data driven design and the production of effective management information.
- A highly experienced professional who has worked on high-profile, successful audience-facing websites and portals.
- Experience of procuring skills and software on the open market and then working with suppliers to deliver results
- Experience in supplier and contract management.
- Experience delivering change activities and working effectively with senior management.
Knowledge, skills and abilities
- Outstanding relationship management and influencing skills
- Outstanding interpersonal and communication skills and a proven ability to communicate effectively and confidently at all levels
- Strong business analysis skills and an understanding of open source and open standards.
- Strong product and project management skills (experience of Agile and an understanding of Prince 2).
Personal qualities
- Outstanding organisational and planning skills
- Assertive, resilient and critical thinker
- Demonstrates a commitment to excellence
BDTS17 August 2016Page 1 of 3