JOB POSTING– Systems Support /Analyst
Full time position
For over 25 years Uniform Data System for Medical Rehabilitation (UDSMR) has provided its subscribers a comprehensive array of software products and services for reimbursement, consulting services, functional measurement, management, and regulatory agency compliance. UDSMR is the industry leader in producing data outcomes to inpatient rehabilitation facilities, skilled nursing facilities, and various outpatient venues.
UDSMR software products and systems utilize a broad array of programs including latest technology and opportunities to work in a collaborative team environment.
UDSMR is a proven leader in providing outstanding customer friendly systems and a premier level of customer support. UDSMR offers a stimulating team-oriented office environment, excellent opportunities, competitive salary commensurate with experience, & a generous benefit package.
The primary function of the Systems Support/Analyst position is to analyze subscriber systems, test and provide technical support of product software based on a thorough knowledge of all UDSMR product lines.
The Systems Support/Analyst will have responsibility for the following:
- Provide telephone and email support to subscribers using UDSmr proprietary software and associated systems.
- Analysis of client computer systems using any UDSMR proprietary software product to improve application usage, identify and solve problems and recommend future software upgrade features.
- Document user needs, functions of the software, and steps required to develop or modify computer programs.
- Collaborate with programmers to resolve project specifications and related issues.
- Participate in development, testing and installation of systems.
- Prepare and distribute instructional documentation related to program features and technical requirements.
- Analysis, maintenance and investigations of computer and database interfaces.
- Data tracking and reconciliation among reports.
- Maintain documentation of internal and external communications via standard UDSMR methods.
- Provide training to subscribers.
Job Requirements:
- Bachelor Degree in technical discipline or Associates Degree and strong technical background.
- 2 years experience in system support and analysis and/or mastery of all UDSMR product lines.
- PC Skills – Microsoft Office, familiarity with variety of databases and applications, overall wide range of knowledge of PC and Internet based applications
- Good communication skills (verbal and written).
- Customer service oriented
- Effective time management skills
- Ability to learn quickly and thoroughly
- Availability to travel
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