Job Title:Deputy Manager Dementia Clubs & Companion Service

Job Title:Deputy Manager Dementia Clubs & Companion Service


Job Title:Deputy Manager –Dementia Clubs & Companion Service

Responsible to: Manager –Dementia Clubs & Companion Service

Hours Per Week:36

Main Job Purpose:

To support the Manager in providing leadership, direction and resource management ensuring high quality responsive Dementia Clubs &

Companion Service is delivered which is person centered.

To work with staff and volunteers in creating and providing a tailored programme of activities which meets the assessed needs of clients, employing “cutting edge” thinking to improve quality of life and to promote independence, mental/ physical health, well-being and choice.

Deliver these services to people living with Dementia and their Carer's to the agreed aims and objectives, reducing isolation and maintaining the skills for people living with dementia for as long as possible . Promoting confidence and enabling those that access these services to remain as independent for as long as possible in their own homes and out in the communities.

Main Duties and Responsibilities

Service Delivery and Support

1. Working closely with the line manager co-ordinate the Tapestry Companion Service assessing clients individualized needs, devising and implementing a support plan ensuring the right support worker is matched with the client.

2. To organise attendances at the Dementia Clubs guesting in potential new members as appropriate, arranging for other dementia staff to befriend potential members who are socially isolated and reluctant to leave their own homes, arranging appropriate transport for those who require it and order the required number of meals.

3. To provide a safe and secure environment for those that access the Clubs, including staff and volunteers and report any concerns to the line Manager

4. To monitor and review clients and liaise with the appropriate dementia services or other Agencies as appropriate reporting any concerns/issues to the line Manager.

5. To consult and plan with clients , staff and volunteers in devising a stimulating programme of recreational, supportive, informative rehabilitative and health promotion activities which meets the assessed needs of individual members.

6. Ensure the services operate in line with Tapestry’s policies, procedures and values.

7. To support the line manager in the selection, induction, supervision, appraisal and training of staff/ volunteers, offering appropriate guidance where necessary.

8. Ensure adequate staffing/ volunteer levels and reporting any deficits to the line Manager,

9. To assess all referrals for the Services as appropriate within the agreed criteria, maintaining records of referrals, acceptances and rejections to the service and providing written outcomes when required.

10. To ensure that referrals who are rejected are written to and, where possible, signposted to alternative service provision.

11. To regularly review the outcomes model to understand how those that access the services are being enabled and revise goal plans as appropriate.

12. To ensure that those who access the services are enabled to have increased access to their communities, existing services, and other networks of support.

13. To promote and support the use of technological options for those that accesses the services.

14. To ensure that all those who access the service are reviewed regularly and support plans are updated.

15. To ensure that exit strategies are developed in consultation with those who access the services and that they are provided with all the necessary information to enable them to choose the service that better meets their needs.

16. To maintain and update the database of clients for monitoring and evaluation purposes.

17. To co-ordinate annual service surveys, collate feedback and evaluate service provided and make necessary changes within the resources available

18. To co-ordinate the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes.

Service Development and Planning

19. To support the line manager in the development of the existing services.

20. To support the line manager with the planning and development of new services.

21. To research the needs of Tapestry clients and their carer's and develop the service to respond to them.

22. To support the line manager in producing any contract monitoring reports, monthly, quarterly and annually, as requested.

23. To support line manager in producing regular service, organisational and financial information.

24. To regularly monitor and evaluate the performance of the service, and perform client satisfaction surveys as directed and as necessary to develop the service and inform decision making.

25. To ensure that services are kept abreast of local and national best practice and legislative changes as well as government initiatives/directives regarding the client group.

External Relationships

26. To maintain a good working relationship with various partner agencies and funders of Tapestry.

27. To promote the Dementia Clubs and Companion Service, and all other services of Tapestry, enabling a maximum number of clients to benefit from all its services.


28. To undertake research and pilot new initiatives in response to clients’ needs.

29. To undertake appropriate training as required.

It is expected that all employees will carry out other such duties in relation to Tapestry’s function as may be reasonably required. Tapestry reserves the right to amend reporting lines as required to meet business needs.


I hereby confirm that I have read and understand the information held within this job description.

Name: ______

Signature: ______


Person Specification

Job title – Deputy Manager (Peer Support / Companionship Services)

Essential Criteria / Desirable Criteria
Education and Training
QCF/ Equivalent Level 4 Health &Social Care / Dementia / 
Management Qualification or willingness to attain / 
Experience of Dementia and working with people directly affected by Dementia, including their carer’s and families / 
Experience of managing volunteers /staff / 
Experience of developing new projects / 
Administrative/ Computer skills including record keeping and writing case file notes/ reports / 
Abilities and competencies / 
Good interpersonal, verbal and written communication skills / 
Strong Admin and IT skills including excel / 
Ability to recognise problems and seek relevant and appropriate advice / 
Ability to liaise and negotiate sensitively, tactfully and diplomatically
at all levels / 
Ability to set realistic goals for self and people directly affected by dementia / 
Ability to work without direct supervision and demonstrate initiative / 
Ability to present a warm and caring empathetic attitude with appropriate level of detachment / 
Ability to form and maintain professional relationships both internal and external / 
Ability to manage time effectively / 
Car owner / driver and willing to travel / 
Other Requirements
Knowledge of Health and Safety/ Safeguarding / 
Understanding of Dementia and the issues facing people indirectly affected by Dementia / 
Flexible working may be required and some unsocial hours may be required subject to negotiation. Flexible approach to working hours and arrangements / 
Good knowledge of the specified geographical area / 
Good knowledge of supporting services both locally and nationally for those affected by Dementia and their carer’s / 
Understanding of Equal Opportunities/ legislations /policies and how it applies to the work of the Dementia Services / 