JOB TITLE:Counter Fraud Centre - Training and Learning Manager
BAND:D
RESPONSIBLE TO: Head of Counter Fraud Centre (CFC)
OVERALL OBJECTIVES:
This new role will be responsible for managing the development and delivery of innovative, effective, and flexible training and development solutions for CIPFA. This post will involve developing training, delivery of training in and also involve international work.The CFC will have a number of learning tools and training from face to face to online to other methods, the post holder would be responsiblefor the development of these either personally or through others.
The post holder will also be responsible for developing and managing a robust process for the maintenance of professional standards within our counter fraud training and learning within the counter fraud sector, working with the Head of CFC to raise our profile and extend our reach across public services.
KEY TASKS:
- Lead and direct the day to day management lead for the development of training, delivery and development for the CFC and related areas on professional standards of those responsible for countering fraud
- To lead on the development of innovative CIPFA CFC learning materials and delivery of training internationally and support development of other related tools
- Work as part of the CFC team and promote its work at conferences or events, this will include public speaking
- Proactively contribute to tenders and other development opportunities
- Plan, develop and implement counter fraud training and development activity to meet deadlines and business plan objectives including administration and planning of training using CIPFA services, customer services and teams
- Create and maintain effective relationships with colleagues internally , professional representative and regulatory bodies, trade unions and other Government Departments and Agencies to ensure that appropriate and relevant measures are adopted.
- Take the lead role in persuading and influencing others by providing explanations, negotiating, raising awareness of issues and sending consistent messages in order to effect progress
- To ensure that all CFC training andlearning is consistent, for example, ensure e-learning content matches face to face courses. To ensure that all training is in accordance with wider CIPFA policies.
- Minimising risks by ensuring that current and future training and development provision meets the needs of individuals, providers, and the sector as a whole.
- Formulate plans to ensure that the work of CFC training is carried out in a comprehensive, integrated and professional manner and manage training service provision to ensure the maximum benefit for CIPFA.
- Lead, oversee and direct work programmes related to learning materials or manuals
- Responsible for establishing and maintaining the standards applicable for
the content of all CFC training and learning tools and programmes, ensuring that all training material and guidance is updated and refreshed and responsive to the identified needs of the sector, is compliant with the demands of the Counter Fraud and Security Management Professional Accreditation Boards, and meets the standards set by accrediting Higher Education establishments.
- Responsible for establishing and maintaining the standards applicable to the delivery of all CFC training programmes, developing a robust assurance process that ensures that all staff or contractors involved in the delivery of CFC training programmes meets the organisation's obligations to the sector as a whole, the established training standards of CIPFA, the Counter Fraud Professional Accreditation Boards, and the demands of partner accrediting Higher Education Establishments.
- Develop and manage the delivery of CIPFA CFC strategy for the training, accreditation and development of professional standards for counter fraud specialists as part of our courses ensuring that the development of training services programmes are in line with that strategy.
- To line manage, develop and motivate staff / associates involved in the CFC training they are clear about objectives and that they have the necessary skills, support and training to achieve those objectives
- To have and maintain an update to date knowledge of a range of criminal and civil procedures across the public sector and enforcement in order to represent the CFC in the UK and Internationally
- Maintain an up to date knowledge of learning and development practice and how it may contribute to the current and future provision within the sector.
GENERAL
- Liaise with colleagues across CIPFA regarding client liaison and business development opportunities
- Ensure that relationship management activity is monitored and recorded. In particular, keeping the CRM database up to date with accurate and timely information, after each customer contact
- Proactively participate in team meetings and contribute to business development and business planning activities
- Be an ambassador for CIPFA and represent the Institute as appropriate
- Undertake any additional duties as required by senior management.
MANAGEMENT RESPONSIBILITIES:
The post-holder will have no line management responsibility but will oversee associates/colleagues supporting CFC work
BUDGET RESPONSIBILITIES:
Responsible for delegated income targets
PERSON SPECIFICATION
EDUCATION AND TRAINING:Degree or significant equivalent qualification in a related field.
Recognised training certificate
Accredited Counter Fraud Trainer (ACFT) (or in process of being accredited) / Essential
Essential
Essential
EXPERIENCE OF:
Significant experience of working in a senior role within a public service body involving programme and/or performance management and/or counter fraud issues.
Significant demonstrable direct specialist experience of training delivery within a public or private sector organisation.
Experience in developing and delivering e-learning courses/materials.
Preventing, detecting and investigating fraud and /or security risks within a public or private sector organisations.
Managing people / Essential
Essential
Essential
Essential
Desirable
KNOWLEDGE & SKILLS:
Expert knowledge and understanding of the key counter fraud/security issues facing public sector organisations / Essential
A robust and up to date knowledge and understanding of the key criminal and civil procedures across the public sector and enforcement in order to represent facing public service bodies within UK and internationally. / Essential
Ability to deliver high standards, of team working and integrated solutions to complex and challenging client needs / Essential
Ability to develop and maintain effective relationships with customers, and stakeholders / Essential
Ability to author and deliver range of training solutions on counter fraud / Essential
Current and future trends in training and learning methodologies / Essential
Excellent communication and networking skills with a persuasive and convincing approach to produce desired outcomes within and between organisations. / Essential
Good IT skills with a good working knowledge of MS Office. / Essential
PERSONAL ATTRIBUTES:
Highly effective communicator who is assertive, positive and persuasive but also sensitive to client needs and aspirations. / Essential
Flexible and open to change / Essential
Professional and organised approach requiring minimal supervision and a “can do” attitude. / Essential
An effective team player who will stop at nothing to offer colleagues help and support. / Essential
An entrepreneurial and innovative approach to business issues and challenges with a willingness and ability to adapt quickly to changing market circumstances and conditions. /