Job Title – Claims Technician – Financial Lines
Job ID- 764
Location- London
Salary- Competitive
Hours- 37.5
Role Summary
Administer client’s claims in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service
Specific Responsibilities
Clients
- Develop strong relationships with clients
- Deal with incoming enquiries from clients, insurers and third parties
- Deal with client claims and settlements
- Behave with all clients (both internal and external) fairly and ethically
Markets
- Maintain any ongoing delegated authority contracts appropriately and cost effectively
Broking/Administration
- Create comprehensive claims documents
- Ensure up to date records are maintained at all times on the Company systems
Compliance
- Ensure compliance with all applicable Group and/or Company policies and procedures
- Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures
- Ensure compliance with legal and regulatory requirements
- Ensure that own performance, HR and T&C records are up to date and meet the Group and/or Company’s requirements
- Maintain accurate records and deal with correspondence appropriately
- Ensure compliance with Anti Bribery and Corruption policy and procedures
Reporting
- Provide relevant management information to senior management
Projects
- Manage assigned projects and contribute to other projects as required
- Respond appropriately to urgent issues as they arise
Market Awareness
- Keep informed of all legal and regulatory developments relevant to the department
- Share information that could be beneficial to the Company
Representing the Company
- Any other reasonable duties, as required
Skills and abilities needed to perform the role
- Attention to detail with ability to produce accurate documentation
- Ability to work effectively within a team
- Prioritisation and organisational skills
- Self motivated
- Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- Able to undertake and demonstrate competence in technical training, as required by the industry regulator
- Willingness to study for professional examinations
Knowledge and Experience
- Experience not essential, training will be given
- Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
- Understanding of processes and procedures within the insurance market and the impact this has on the claims process
- Preference will be given to job holders who have previous experience of working in a team or customer focused environment
Professional Qualifications
- A level Grade A-C (or equivalent)
- Progression towards gaining professional qualifications is desired, but not essential