Job Details for Applicant

Job Title / Head of Domestic Energy Services
Working Hours / 37 hours per week – occasional evening and weekend work may be required. FT only, not suitable for PT or job share applicants.
Salary / £33 000 - £40 000 dependant on experience. Starting salary likely to be no more than £35k.
Key Accountabilities / Reports to Chief Executive
Responsible for maintaining and developing income stream in theme with full budget responsibility on specified projects, and participation in developing project income for whole organisation.
Management of Project managers and staff working on theme related projects.

Post Context

Severn Wye Energy Agency is a sustainable energy focused educational charity with an interesting range of projects in its portfolio that work towards delivering our key charitable aims. These aims are focused on delivering sustainable energy measures and practices that improve quality of life, efficiency and reduce environmental impacts. The charity now works with all sectors but has a firm rooting in delivering direct and practical support to people in their own homes. Work in this area includes the award winning Warm and Well serviceproviding free, impartial and local advice on energy efficiency, including financial help available, as well as a range of programmes including; working with housing associations, the private rental sector and ‘hard to treat’ homes.

The Head of activity under the theme of Domestic Energy Services is considered a key role for Severn Wye who have built much of their reputation on the basis of providing a much needed service to individuals, and particularly those considered vulnerable, that helps them live more comfortably, affordably and healthily in their own homes. Whilst affordable warmth and energy efficiency are very current social issues the political landscape for providing support in these is subject to much change and challenge.

There is a well-established and competent team currently delivering our work streams under this theme. It is therefore crucial that the new manager respects their current high standards of performance and has a positive ‘people management’ style.

Overall operational management is delivered at Severn Wye by the Chief Executive and the Heads of project themes. In the case of a new recruit to Head of Domestic Energy Services it is envisaged that companywide operational management duties will be initially excluded from their range of responsibilities. This is to ensure that the right candidate is given every opportunity to fully develop into their role.

Overall Purpose

To provide a strategic overview for Affordable Warmth, and initiate and develop new work and projects for Severn Wye.
To carry out sustainable energy project work at a range of levels, including coordination and project management, providing supervision and coordination of staff and activities as required.
To provide advice and information on renewable energy and energy efficiency and affordable warmth

Main Duties and Responsibilities

To be a positive ambassador for Severn Wye Energy Agency. To maintain overview of specified theme, providing regular internal reports as required, highlighting strategic issues and new opportunities
To identify and develop opportunities to extend and enhance existing partnerships and links to existing schemes and services.
To develop partnerships with a wide range of organisations to assist with development of sustainable energy projects, particularly those for Affordable Warmth
To identify funding sources and write funding applications or respond to tenders
To negotiate contracts successfully and in consideration of the organisational strategic needs
To provide consistent high quality project management, acting as a good role model in project management to other staff, and offering support as required, including:

- project planning and monitoring, including time, technical and information activities, budgets, marketing, dissemination

- keeping full and up to date activity records

- regular checking of management accounts, in cooperation with accounts personnel

- reports both internally and externally to funders and stakeholders

- dissemination and promotion of project and related organisational outputs and achievements

To participate in meetings at all levels and in all sectors, including chairing, presenting, facilitating, note taking or carrying out other roles as required
To oversee other staff as required, participating in personnel functions such as appraisals and recruitment, in cooperation with CEO and management team
To ensures effective and regular communications to the CEO and staff management team, keeping them informed of developments and ensuring that management decisions are implemented
To make daily management decisions as required and communicate these appropriately
To follow all organisational policies and procedures, and assist in ensuring that these are applied consistently across the organisation

Required Knowledge, Skills and Experience

Essential:

Necessary Qualifications / A degree or equivalent professional qualification or experience, in an environmental, energy, business management, or otherwise relevant subject

Knowledge and understanding of fuel poverty
Experience of managing multiple projects and a varied staff base in terms of both location and areas of expertise
Ability to build and maintain appropriate professional networks and contacts
Proven track record in securing funding
Able to demonstrate a methodical approach to dealing with multiple priorities with attention to detail
Proven track record of financial project management; working to and meeting budgets and targets
Ability to supervise and motivate teams to achieve targets and quality standards
Proven, relevant professional or technical expertise and ability
Ability to write clear accurate and concise reports and to produce clearly structured, relevant and complete responses to tenders etc.
Excellent customer/client care skills – a willingness to understand and deal effectively with enquiries
A good general knowledge of the wide range of sustainable energy technologies, sustainable energy infrastructure, issues, and a demonstrable experience of working within the energy sector
Ability to understand and keep up to date with sustainable energy technical issues and engage in dialogue with relevant stakeholders at all levels
Computer literate: Windows, Word, Excel, PowerPoint, e-mail, internet, social media
Experience in organising and facilitation of meetings and other events, and of production of promotional or information materials
Driving licence and own car to use

Desirable:

A track record in customer services management or technical consultancy
Experience in marketing, managing press and media contacts
Experience of working in, or in support of, local or other statutory authorities.
Experience of cross-sectorial partnership working
Experience of working with databases to manage client information

Relevant qualifications such as those concerning: Line management, coaching, HR related issues (e.g. appraisals, staff supervision); project management for larger and more complex projects; project finance; monitoring and evaluation techniques

Useful Characteristics:

A flexible, dynamic and creative approach, willing to adapt the changing needs of a small organisation
Ability to multi-task, manage own workload and oversee that of others efficiently and achieve targets on more than one project at a time
Excellent verbal and written presentation skills, and ability to engage and motivate people at all levels
Ability to work with minimum supervision, able to manage own time and work on own initiative, but must be team-worker, committed to success of whole team and to resolution of any conflicts encountered.
Enthusiasm and commitment to environmental and social welfare objectives

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