JOB DESCRIPTION/ROLE PROFILE
Job Title: ICT Training Assistant (Fixed Term Post for 18 months)
Reporting To: Head of ICT
Located At: Head Office, Northern Whig House, 3 Waring St, Belfast
Hours of Work: 37 per week, Monday – Friday (flexi hours)
Salary: £18,654.72 - £21,560.27 pro rata per annum
MAIN PURPOSE OF THE JOB:
At Clanmil our tenants are at the heart of what we do and we want to provide more great homes for families that need them. As ICT Training Assistant you will provide communications technology training to assist the Associations business systems.
GENERAL RESPONSIBILITES:
A / MAXIMIMISE ICT SYSTEMS & TECHNOLOGY1 / Deliver high quality training to our staff and assist in the designing of training programmes to maximise the benefits of our ICT systems.
2 / Deliver training in a variety of settings using various media, for example, classroom training, workshops, one to one tuition, e-learning etc.
3 / Assist ICT staff to facilitate the installation and implementation of upgraded ICT systems throughout all functions within the Association.
4 / Provide ICT training and support as part of inductions for new employees to include orientation of the Associations intranet.
5 / Assist in ICT skills audits to identify any gaps between staff ICT knowledge and the requirement of their role.
6 / Assist in evaluating training in order to ensure effective delivery, that the course objectives are met and relevant competencies have been attained.
7 / Contribute to the specification and evaluation of software applications and hardware in relation to usability and impact on the organisations ICT training needs.
8 / Assist and implement systems related projects.
9 / Design and create documentation and guidance notes to support ICT business processes.
10 / Create trainer notes, training plans, paper and digital training resources. (including audio visual resources)
11 / Assist in the creation of user acceptance testing scripts.
12 / Assist in the delivery of an effective IT support service which is responsive and supportive.
13 / Develop and source appropriate training reference materials which are valid and up to date with current software versions and applications.
B / TEAM WORK
1 / Work with colleagues to ensure the department is covered at all times and discuss and agree any holiday or leave requirements as per company policies and procedures.
2 / Actively contribute to staff meetings/supervision meetings etc to ensure a neutral and harmonious working environment is maintained at all times.
3 / Take an active role in team meetings and work with your colleagues, as part of a team, to ensure all Clanmil tenants and service users, internal and external, receive a warm, friendly, professional customer service experience.
4 / Take on additional specific areas of work as required by the Head of ICT and any other senior manager as requested.
C / ADMINISTRATIVE DUTIES
1 / Take minutes of meetings, type up accurately and on time and organise hospitality at the meetings.
2 / Prepare reports and presentations as requested and assist with any administration requirements for the Senior Management Team and Board.
3 / Ensure filing systems and technical library are updated, reviewed and maintained on the Intranet.
D / PERSONAL DEVELOPMENT
1 / Embrace all opportunities for learning and development to help you fulfil your role to the best of your ability.
E / FOLLOW THE ASSOCIATIONS POLICIES AND PROCEDURES
1 / Familiarise yourself with the companies policies and procedures which you
will be provided with at the start of your employment and during your
induction period and induction training.
2 / Understand the role of the Association and its mission, and display its core values in your actions and behaviours.
3 / Generate creative and innovative ideas to challenge and contribute to the Association’s way of working.
4 / Adhere to the Association’s Fair Employment and Equal Opportunities Policy
and commit to the principles and aims of the Equality Scheme S75
duties with regard to religious faith, political opinion, racial groups, men and
women generally, marital status, age, persons with a disability, persons with
dependants and sexual orientation.
This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.
The role holder must have a flexible attitude to work and carry out any other duty, from time to time, requested by the Head of ICT or any other member of the Senior Management Team.
Core ValuesThese are our guiding principles and describe the behaviours that lead to achieving great performance in the organisation.
We will show Commitment by:
· Putting our hearts and minds into what we do.
· Taking pride in delivering excellent customer service that strives to exceed customer expectations.
· Looking for new ways to do things that will improve services to our tenants.
We will show Excellence by:
· Putting our tenants at the heart of everything we do.
· Being attentive to customers needs by being polite, courteous and upbeat.
· Going the extra mile.
· Being an ambassador for Clanmil Housing by promoting the vision and our objectives in a positive and inspirational way.
· Actively participating as a team member working collaboratively with colleagues to achieve mutual goals.
We will show Respect by:
· Acting with authenticity.
· Fixing our mistakes
· Promoting a ‘can do’ attitude.
· Building mutual trust and understanding by being open, honest and respectful to others.
· Actively listening to and understanding our customers' needs and expectations.
· Ensuring our interactions with others internally and externally are positive and constructive.
We will always be aware of our Community by:
· Demonstrating a sense of responsibility for contributing to vibrant and resilient communities.
· Understanding our role in making a difference to people’s lives.
We will display Simplicity by:
· Listening to our customers and responding to their needs.
· Taking responsibility and ownership.
· Delivering what we promise.
We will never stop Learning because Change is constant.
· We will openly share our expertise and knowledge with others.
· We take responsibility for own learning and will seek opportunities to continuously develop.
· We are flexible and can adapt to change and new ways of working to enable the organisation to meet its objectives.
We embrace Diversity, everyone has a role to challenge and contribute.
· We recognise and understand the strengths and opportunities of a diverse workforce within Clanmil Housing.
· We ensure that everyone has fair and equal access to our services.
· We respond to the diverse needs and aspirations of our customers.
Signed by Postholder: ______Date: ______
Signed by Manager: ______Date: ______
JOB PROFILE
DESIRABLE
(E / D)
EXPERIENCE / KNOWLEDGE
At least 2 A Level passes at Grade C or above AND 18 months experience of providing ICT training & systems support in a business environment. Candidates who do not have the required qualifications but who have 3 years experience of providing ICT training & systems support in a business environment should also apply.
A Training or Project Management Qualification.
A Third Level computing related qualification
Experience of designing and delivering high quality training specifically within ICT projects demonstrated by way of examples on your application form.
Experience in creating business process documentation specifically within ICT projects demonstrated by way of examples on your application form
Experience in engaging with and progressing a customer focussed, systems improvement culture demonstrated by way of examples on your application form.
A sound knowledge of IT systems and software packages demonstrated by way of examples on your application form.
Understanding of workflow concepts. / E
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SKILLS / ABILITIES
Able to influence and communicate effectively with a range of stakeholders
Proven problem solving and analytical skills
Able to be thoughtful, polite and have a friendly attitude.
Be enthusiastic and highly committed to customer service and have a genuine desire to help.
Have a flexible attitude to work carrying out occasional work in the evenings and/or weekends.
Have strong interpersonal skills.
Able to analyse information and formulate a range of innovative solutions.
Must be able to drive to carry out the requirements of this post. / E
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ICT Training Assistant - job description wef August 2016