Job description – Resettlement Worker Aug 2011
JOB DESCRIPTION
Job title:
/Resettlement Worker - Residential Support
Responsible to:
/Project Manager
Responsible for:
/Relief Workers and Volunteers
Salary:
/Scale points 18 – 25 (Qual – SVQ3+), currently £16,646 -£20,080
Scale points 16 – 17 (Unqual), currently £15,920 - £16,126
SSSC registration level:
/Practitioner
Main responsibilities:
/To be pro-active in providing a resettlement service for service users based on their individual needs with outcomes focused on service users gaining and maintaining a settled lifestyle in the community.
1. Job activities
1.1. Form, develop, sustain and maintain relationships with service users through which the other job activities can be accomplished.
1.2. Inspire service users to move towards a more positive life.
1.3. Assess service users/referred persons through accurate & appropriate information gathering and summarising needs.
1.4. Ensure that services users views remain paramount and ensure that potential obstacles such as literacy & numeracy are assessed and addressed.
1.5. Plan individual and group support (including input from partners), implement and review support plans. The main issues to be addressed are set out in “Resettlement Tasks” and these focus on:
· Improved accommodation situation
· Improved quality of life
· Improved economic well-being
· Improved health
· Improved practical skills
· Improved social functioning
· Improved general outlook
· Reduction in risky behaviour
1.6. Intervene in a crisis - effective pre-emption of accidents and incidents.
1.7. Ensure that the basic needs of service users are addressed and met (food, shelter, warmth, bathing, clothing, etc.).
1.8. Assist service users in their transition into the service or their own accommodation which may include practical tasks of getting/moving furniture, painting/decorating, cleaning and food preparation.
1.9. Arrange life skill development programmes in line with agreed support plans and within time restraints.
1.10. Liaise/work with a range of agencies in relation to meeting the needs of service users (including social work, housing, health, police, courts, utility companies, debt agencies, Department for Work & Pensions, other voluntary sector organisations, other professionals such as lawyers, etc)
1.11. Advocate on service users behalf and generally assist them with communication skills.
1.12. Work with service users to tackle debts, budget and maximise their income.
1.13. Counsel service users in relation to emotional issues.
1.14. Assist service users with substance misuse/mental health issues and engaged the support of other agencies as required.
1.15. Plan/participate and assist service user involvement in social activities on a one–to–one and group basis.
1.16. Assist in protecting service users from abuse and work with other agencies in this regard.
1.17. Where required, assist service users with medication.
1.18. Where required, assist service users with personal care (food, bathing, continence, etc.)
1.19. Assist with the day-to-day issues relating to the building from where the service is delivered (health & safety, cleaning, other maintenance, etc)
2. SYSTEMS
2.1. Maintain paperwork – MAIN records, letters on behalf of service users, H&S logs, diary entries, hours worked on tasks, etc.
2.2. Receipt & dispense medication (in residential care services).
2.3. Day-to-day operation of service (budgeting, cooking & cleaning with service users).
2.4. Handle finance (petty cash, client finances, devolved budgets).
2.5. Use computers/IT systems – Word, Excel, email, databases.
3. ReferenceS
3.1. Aims & Values Policy
3.2. Resettlement Tasks
3.3. Improving Employability Policy
3.4. Health & Well-being Policy
3.5. MAIN Guidance (support planning)
3.6. Child Protection Policy
3.7. Protection of Vulnerable Adults Policy
3.8. Assessment, Planning, Intervention – additional guidance
4. QUALITY STAndards
4.1. Working to the appropriate Care Commission standards – Care and Housing Support, Residential Care.
4.2. Working to the appropriate level SVQ.
4.3. Working to the appropriate Scottish Social Services Council standards for the registration of staff.
4.4. Working to the appropriate HomePoint standards.
4.5. Working to the appropriate Office of the Scottish Charity Regulator standards.
4.6. Working to the appropriate commissioners standards (e.g. Aberdeen City Council).
4.7. Working to the appropriate Registered Landlord standards.
4.8. Working to the appropriate Environmental Health standards.
5. GENERAL TERMS OF REFERENCE
5.1. In carrying out the above activities, the Resettlement Worker will:
· Work shifts including evenings/weekends/night hours.
· Work on your own and as part of a team.
· Maximise his/her own performance and contribution;
· Ensure they comply with internal and external regulations, procedures and other requirements appertaining to the project;
· Maintain the good reputation of the organisation;
· Keep abreast of developments and legislation relevant to the project's range of activities;
· Seek to improve his/her knowledge and skills by both formal and informal means;
· Carry out other relevant work commensurate with the post as required by the Project Manager.
6. BASIS, VALUES AND EQUAL OPPORTUNITIES.
6.1. To respect and work according to the mission, aims and values in all aspects of the job, and be responsible for the demonstration of these in the course of the daily work.
6.2. To respect and work according to our Equality and Diversity Policy and ensure its promotion in the course of daily work.
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Person Specification – Resettlement Worker
1. Qualifications/Education/Knowledge
1.1. A qualification of N/SVQ3 in Care, or equivalent or the willingness and ability to attain this within two years.
/Essential
1.2. Literacy and numeracy at a level to maintain all the appropriate paperwork, write support plans and give budgeting advice.
/Essential
1.3. Able to use computer applications such as Word, databases.
/Essential
1.4. An understanding of social justice issues such as homelessness, substance misuse.
/Desirable
1.5. An understanding of legislation/practice pertaining to the work.
/Desirable
2. Experience
2.1. Minimum 6 months experience in a social care environment in a voluntary or paid capacity.
/Essential
2.2. Experience of working with disadvantaged people.
/Desirable
3. key capabilities
3.1. Interpersonal understanding – listens and understands expressed feelings; demonstrates concern for others; encourages others to express themselves.
/Essential
3.2. Emotional awareness – manages strong emotions and responds constructively; keeps own feelings in check; deals with stress.
/Essential
3.3. Service user orientation – strives to meet and surpass service users’ expectations; maintains appropriate contact until problem is resolved; makes self available to service users at critical periods; able to advocate on behalf of service users.
/Essential
3.4. Flexibility – adapts easily to changes at work; modifies behaviour in response to a situation; sees the merits of differing viewpoints.
/ Essential3.5. Initiative – takes responsibility; looks ahead and anticipates what needs to be done.
/ Essential3.6. Team working – contributes fully to team work; establishes positive relationships with the team.
/ Essential3.7. Working within Professional Boundaries – Demonstrates professional curiosity; accepts responsibility for own work; seeks and uses professional support; understands the principle of confidentiality.
/ Essential3.8. Leadership – gives recognition and credit; generates enthusiasm and commitment.
/ Essential3.9. Developing others – assumes responsibility for addressing service users’ skills; encourages initiatives in problem solving and making choices.
/ Essential4. Circumstances / Health
4.1. Able to work unsocial hours (where applicable)
/ Essential4.2. Driving/clean licence
/ Desirable5. Aberdeen Cyrenians Aims & Values & Equal Opportunities
5.1. Able to respect the aims and values of our work including a commitment to work with those with the most challenging needs to ensure that they have every opportunity to avoid further exclusion.
/ Essential1. Qualifications/Education/Knowledge
1.1. A qualification of SVQ3 in Care, Housing Support or equivalent or the willingness and ability to attain this within two years.
/Essential
1.2. Literacy and numeracy at a level to maintain all the appropriate paperwork, write support plans and give budgeting advice.
/Essential
1.3. Able to use computer applications such as Word, databases.
/Essential
1.4. An understanding of social justice issues such as homelessness, substance misuse.
/Desirable
1.5. An understanding of legislation/practice pertaining to the work.
/Desirable
2. Experience
2.1. 2 years experience in a social care environment in a voluntary or paid capacity.
/Desirable
2.2. Experience of working with disadvantaged people.
/Desirable
3. key capabilities
3.1. Interpersonal understanding – listens and understands expressed feelings; demonstrates concern for others; encourages others to express themselves.
/Essential
3.2. Emotional awareness – manages strong emotions and responds constructively; keeps own feelings in check; deals with stress.
/Essential
3.3. Service user orientation – strives to meet and surpass service users expectations; maintains appropriate contact until problem is resolved; makes self available to service users at critical periods; able to advocate on behalf of service users.
/Essential
3.4. Flexibility – adapts easily to changes at work; modifies behaviour in response to a situation; sees the merits of differing viewpoints.
/ Essential3.5. Initiative – takes responsibility; looks ahead and anticipates what needs to be done.
/ Essential3.6. Team working – contributes fully to team work; establishes positive relationships with the team.
/ Essential3.7. Working within Professional Boundaries – Demonstrates professional curiosity; accepts responsibility for own work; seeks and uses professional support; understands the principle of confidentiality.
/ Essential3.8. Leadership – gives recognition and credit; generates enthusiasm and commitment.
/ Essential3.9. Developing others – assumes responsibility for addressing service users skills; encourages initiatives in problem solving and making choices.
/ Essential4. Circumstances / Health
4.1. Able to work shifts and unsocial hours (where applicable)
/ Essential4.2. Driving/clean licence
/ Desirable5. Aberdeen Cyrenians Aims & Values & Equal Opportunities
5.1. Able to respect the aims and values of our work including a commitment to work with those with the most challenging needs to ensure that they have every opportunity to avoid further exclusion.
/ EssentialPage 6 of 6