JEPHSON HOUSING ASSOCIATION GROUP
JOB DESCRIPTION FOR TENANCY SUPPORT WORKER
1. LINE MANAGERManager, Hazelmead House
2. RESPONSIBLE FOROutreach Support
The Association aims to be an Equal Opportunities employer and
expects its staff to promote Race Equality and Equal Opportunity
3. ACCOUNTABILITIES
3.1 Overall Purpose
To provide support to adults with mental health needs who have moved on from Hazelmead House, and enable them to sustain independent living.
3.2 General Operations
To work within the policies and procedures of Jephson Housing
Association and Hazelmead House.
3.3 Liason with External Agencies
To work with a wide range of support providers to promote the welfare of
residents.
3.4 Health and Safety
To contribute to safe working at the Project.
4. PRACTISE GUIDANCE
4.1 Overall Purpose
To provide support to adults with mental health needs who have moved on from Hazelmead House, and enable them to sustain independent living.
4.1.1 To assess the support needs of identified residents and develop a Support Plan.
4.1.2 To support the resident to successfully adhere to the Support Plan.
4.1.3 To monitor the residents achievement against the Support Plan, and to review support offered as appropriate.
4.1.4 To ensure residents are aware of welfare benefits available, and provide support to claim these.
4.1.5 To ensure tenants comply with the responsibilities outlined in their occupancy agreement.
4.1.6 To monitor the welfare of each resident and promptly raise concerns with line manager and/or external support agencies.
4.1.7 To support residents to access community services and specialist facilities.
4.1.8 To record case notes for all tenants and maintain these in accordance
with established procedures.
4.2 General Operations
To work at all times within the policies and procedures of Jephson
Housing Association and Hazelmead House.
4.2.1 To maintain records and provide reports to enable evaluation of the outreach service.
4.2.2 To attend supervisions, meetings and training.
4.2.3 To keep up to date with changes in legislation and practice relating to the client group.
4.2.4 To work flexibly in accordance with the needs of the Project.
4.2.5 To undertake other duties which may be required by the line manager.
4.2.6 To work at all times within the Association’s Race Equality and
Equal Opportunities policies.
4.3 Liaison with External Agencies
To work with a wide range of support providers to promote the welfare
of residents.
4.3.1 To work with a range of local voluntary and statutory agencies
to progress mental health issues.
4.3.2 To act as an advocate for tenants.
4.3.3 To work closely with mental health professionals and others offering support to residents in order to progress their welfare.
4. 4 Health and Safety
To contribute to safe working at the Project.
4.4.1 To be aware of and adhere to established Health and Safety
procedures to ensure personal safety and that of residents and visitors.
4.4.2 To make Heath and Safety checks as required.
4.4.3 To identify Health and Safety risks and action as appropriate.
4.4.4 To contribute to the risk assessment of new referrals and existing
residents.
Signed: ………………………………………Date: ……………………………
Print Name: ………………………………….