Job Description:
Capital Appeal Coordinator

Department / Fundraising and Marketing
Reports to / Director of Capital Appeal
Key working relationships: / Director of Fundraising and Marketing, Head of Fundraising, Head of Marketing, wider fundraising team and colleagues across the hospice
Salary grade / NN4
Hours of work / Full-time, 37.5
Criminal Record Disclosure required (DBS) / None

Our Vision

A world where everyone can face death informed, supported and pain free.

Our Mission

Pioneering standards in expert support and care, for anyone facing death and bereavement.

Our Values

Our values define who we are and how we act. We are:

Human: We treat people with understanding, patience, respect and above all dignity. We are the welcoming smile, the talk over a cup of tea, the human touch.

Courageous: We stand firm, we do not flinch in the face of hard news, but always with humanity, sensitivity and respect for our community.

Energetic: Whether we're out running a fun run or at the hospice greeting our patients, we bring the energy and optimism to make the most of every day.

Connected: We are not an island, we thrive on partnerships and working with others, we believe we are better and stronger together.

Expert: We are looked up to by our community and our peers as the organisation to go to for knowledge, training, best practice and latest techniques.

JOB PURPOSE

Ensure the execution of a successful major capital appeal by delivering highly effective administrative, project management and donor support which complements our revenue income generation

MAIN DUTIES AND KEY RESPONSIBILITIES

·  Support the Director of Capital Appeal in delivering the capital appeal fundraising and communication plan, ensuring that key events and activities are planned in, progress is recorded and all stakeholders are regularly and appropriately updated.

·  Undertake prospect research.

·  Work with the wider fundraising and marketing team in achieving capital appeal fundraising targets through assistance with prospect research, event organisation, proposal writing and providing donor care.

·  Act as a central point of coordination for capital appeal marketing materials, working closely with the marketing communications team to ensure accurate and effective messaging across all channels.

·  Support the work of the Appeal Committee by organising and facilitating meetings, supporting prospect and solicitation events, assisting, delivering and attending events as appropriate.

·  Ensure the effective administration of pledges and gifts.

·  Ensure donors are thanked appropriately and in a way which encourages their long term support of the hospice

·  Work closely with all members of the fundraising and marketing team ensuring all opportunities are pursued to ensure the highest level of benefit for the hospice

·  Maintain accurate and up to date records on our supporter database and accept responsibility for the safe and secure handling and storage of confidential information, in accordance with the Data Protection Act, the hospice's own data protection policies and any other existing or forthcoming legislation in this area.

Team contribution

·  Where necessary, coordinate and manage the use of volunteers to carry out designated tasks, motivating and engaging them through the provision of appropriate information, briefings and support.

·  Follow hospice procedures for incident/accident reporting, including escalation, learning and development.

·  Work collaboratively with immediate colleagues and members of other disciplines.

·  Attend and participate in team and department meetings.

·  Ensure that adequate supplies of stock and equipment are ordered and maintained.

·  Engage with and contribute to the performance development process for self and colleagues.

Quality and Service improvement

·  Ensure compliance with Charity Commission, Fundraising Regulator and Gambling Commission codes of conduct and regulations.

·  Participate in the hospice Governance procedures.

·  Ensure adherence to hospice and professional policies and procedures.

Development [own and people development]

·  Ensure personal compliance with hospice compulsory training requirements.

·  Act as a role model for employees and volunteers, participating in personal development initiatives as appropriate.

·  Assist in orientation of new colleagues, volunteers and visitors.

·  Through the performance development process, plan your continuing professional and self-development, attending in-house study days and courses as appropriate.

This is an outline job description designed to give an overview of the responsibilities of the role. We expect the job holder will work flexibly, responding to organisational need and changes as they occur. You will also contribute to the wider corporate and organisation needs of St Catherine's such as supporting our fundraising efforts.

Policies and Procedures

In addition to your professional code of conduct, you must familiarise themselves with, and adhere to St Catherine's policies and procedures as listed in your team induction schedule, including the following:

·  Information Governance

·  Data Protection

·  Risk Management

·  Raising a Concern

·  Complaints

·  Safeguarding

·  Mental Capacity

·  Health and Safety at Work

·  Equal Opportunities

·  Infection Control

·  HR Management

·  Incident Management

You have a duty to undertake the relevant e-learning modules and facilitated training as detailed in the Compulsory Training programme.

If you manage staff and/or volunteers it is your responsibility to ensure that your team are made aware of and understand the policies and procedures relevant to their work.

Information governance and confidentiality

Employment by St Catherine's often involves access to personal information relating to patients, carers, staff, volunteers and supporters. This information is confidential and must not be disclosed to anybody, other than when acting in a official capacity. Non authorised use, access of records or disclosure of personal or confidential information is a dismissible offence, and in the case of computerised information could result in prosecution for an offence or action for civil damages under the Data Protection Act 1998.

Safeguarding and Mental Capacity Act

All employees have a responsibility to safeguard and promote the welfare of adults, children and young adults. You must ensure you always act in the best interests of any person lacking mental capacity.

Health and Safety at Work Act

You have personal responsibility to take care of your own health and safety and that of others who may be affected by your actions at work. Ensure you observe the Health and Safety procedures, and carry out your work as instructed.

Infection control

All employees have personal responsibility for Infection Prevention and Control practice. You should ensure you are familiar with, and comply with, all relevant Infection Control policies and training for minimising the risk of avoidable ‘Health Care Associated Infection’.

Conduct

Employees are ambassadors for St Catherine's, each responsible for promoting, maintaining and upholding the reputation of St Catherine's at all times in line with our values.

Person Specification - Capital Appeal Coordinator

Education, Qualification and Training
Essential / Desirable
·  A Levels or equivalent / ·  Fundraising or marketing qualification
·  University degree or equivalent
Knowledge, Skills, Ability and Experience
Essential / Desirable
·  Proven track record of managing projects to achieve targets and meet deadlines
·  Working with multiple stakeholders
·  Experience of delivering exceptional customer experience and care
·  Experience of successfully organising events and meetings
·  Excellent IT skills including working with databases
·  Proven multi-tasker
·  Target focussed with excellent time management
·  Impeccable attention to detail
·  Numerate and articulate with ability to network
·  Research experience / ·  Experience of working in a fundraising environment
·  Experience of providing exceptional care to donors
·  Experience of working on a capital campaign
·  Experience of using Raiser's Edge
Attitude and Behaviours
Essential / Desirable
·  Highly motivated, able to work independently and as part of a team
·  Friendly and approachable with excellent interpersonal skills
·  Able to deal sensitively with patients and those close to them
·  Willingness and ability to work occasional unsociable hours when required.
·  A positive, assertive attitude to all aspects of work and development
·  Professional, confident and compassionate approach to work
·  Confidence and self-awareness of own limitations and professional boundaries.
·  Demonstrates commitment to St Catherine's vision and values and able to demonstrate and model St Catherine's values in all aspects of work.