Job Description: Advicepro Account Manager

JOB DESCRIPTION: ADVICEPRO ACCOUNT MANAGER

LocationsThis position can be either based at the office of AdviceUK at:

Sunley House Annexe

Toynbee Hall

28 Commercial Street

London E1 6LS

Or it can be home-based with access to the above office

Job Title:AdvicePro Account Manager

Status:Open ended

Responsible to:Commercial Director

Pay Scale:£32,038 to 35,028

Working hours:Mon - Fri 9.00am - 5.00pm

with a 1 hour break for lunch

Special conditions:Some evening and weekend work may be required. Some travel will be required which may entail some overnight stays.

JOB CONTEXT

ACM Solutions is a software company providing technical support and development services for AdvicePro, a case management application sold by AdviceUK. AdviceUK is a charitable membership organisation providing co-ordination and assistance to independent local advice agencies. Most member centres are registered charities providing a service to disadvantaged communities.

The AdvicePro Account Manager will have principal responsibility for developing, maintaining and enhancing the range of services provided to, and for optimising earned income from, existing customers.

KEY TASKS AND RESPONSIBILITIES

1.Corporate Management

1.1Participate in the planning, budgeting and control processes including the development of budgets and targets and the management of their implementation and achievement in relation to the company’s services.

1.2Provide reports and information to the Senior Management Team (SMT)

2. Services planning and delivery

2.1Be responsible for the day-to-day delivery and ongoing development and improvement of services offered to the company’s customers, through.

2.2Business planning – development and implementation of individual plans for each existing and new area of service activity.

2.3Income generation – development and implementation of an overall income plan to optimise earned income

2.4Marketing & Promotions – development and implementation of marketing plans for each area of service activity including involvement in promotional activities as appropriate.

2.5Service delivery and improvement – continued delivery of high quality services that meet customer needs;

2.6 Maintenance of the CRM system.

3General

3.1Liaise as necessary with AdviceUK staff and contractors to ensure appropriate information exchange and co-ordination of activities.

3.2Assist with all aspects of running the office when necessary.

3.3Attend and participate in staff meetings, support and supervision sessions and appraisals. Attend training sessions as appropriate.

3.4Carry out any reasonable duties compatible with the post assigned by the Commercial Director.

3.5Adhere at all times to the company’s equal opportunities and health and safety policies, financial procedures and to other procedural guidelines.

PERSON SPECIFICATION

AdvicePro Account Manager

Set out below is the experience, knowledge, general commitment and attitude we are seeking in the successful candidate. When completing your application you will need to show clearly how you meet these criteria by providing relevant examples from your paid / unpaid work experience, other personal experience or qualifications. Please address only those criteria indicated for assessment by application form when you fill out your form. Each criterion is marked to its right to indicate how it will be assessed.

A = By application form I = By interview P = By test or presentation

1. At least 2 years’ experience of developing, selling and managing commercial activities within a commercial or voluntary sector context.

1. Experience of managing projects and working within a team.

1. Ability to manage relations with a wide variety of individuals and organisations in a diplomatic and assertive way.

1. Excellent oral communication, listening and presentational skills with the ability to persuade and influence.

1. Ability to draft clear and concise written materials, correspondence, records and reports for use by a wide range of people.

1. Excellent organisational skills with the ability to prioritise own workload.

1. An ability to prioritise need, plan and implement appropriate actions and monitor and evaluate outcomes.

1. Imagination and an ability to consider different and alternative approaches to resolving problems.

1. Computer literacy, including use of customer management databases and Office applications such as Outlook, Word, Access, Excel and PowerPoint.

Attitude

1. Commitment to high standards of work, personal conduct and customer care.

1. Self motivated, self-disciplined, hard working and resilient with an appetite for personal responsibility.

1. Flexible / adaptable.

1. Supportive (not directive) approach that places high value on the work of front line voluntary sector organisations.

1. Enterprising, commercially-minded approach to problem-solving, income generation and charity sustainability.

1. Personal awareness of strengths & limitations; willing to undertake training & development activities.

AdvicePro Account Manager/Jan 2014