Visvesvaraya Technological University

“Jnana Sangama”, Belgaum-590018, Karnataka.

______30th June 2015

VTU

Centralized Placement Cell

Organizes

37th recruitment drive for

Last date to apply 6th July 2015 to:

http://goo.gl/forms/PvGkJUkPgb

Company Profile:

Hinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology), providing information technology services in 1993 with just one client and 25 employees. ALIT was merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.


With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, Caroline Services, a UK-based contact center management services provider was acquired. In 2011, HGS acquired Online Support Inc., Canada based Customer Relationship Management Company and HCCA Business Services (P) Ltd (HCCA), a prominent player in Human Resource Outsourcing (HRO) domain in India. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.

Job Description:

Process1:

Type of process / Qualification Required / Skill Set / Languages required / CTC
Domestic-Email Process / 10+2+3, Any Graduates, Post Graduates, BE or
B. Tech / 1. Freshers or experience in customer services/ITES/BPO/Non Voice (email and chat process-Preferable).
2. Very good Typing skills.
3. Excellent written and spoken English
4. Knowledge on Basic computer skills & soft skills. / English and Any Regional Language / INR 1,73,000/-
Rs.2,500/- incentives every month on reduction of Repeaters

Process 2:

Type of process / Qualification Required / Skill Set / Languages required / CTC
Inter-
national Tech Support / 10+2, 10+3,
Undergraduate / 1. Excellent interpersonal and communication skill.
2. Basic–level technical competence in a Windows/ MAC based evaluation
3. Must be self-motivated, client-centric, and possess the ability to apply knowledge to resolve issue.
4. Ability to multi-task
5. Willing to work in 24/7, rotational shifts.
6. 5 Days Work/week, Rotational week offs / English Only / INR 1,90,000/- to INR 2,75,000/-
10+2, 10+3, BE, Btech
10+2,10+3,
Undergraduate, Graduates / Excellent Verbal Communication/Basic Computer Knowledge / English only / INR 1,90,000/-

Process 3:

Type of process / Qualification Required / Skill Set / Languages required / CTC
Premium Domestic Voice Process / 10+2+3,
Any Graduates, Post Graduates, BE & Btech / 1. Graduates in any discipline
2.Excellent oral communication skills in English Familiar with the American accent and ability to clear Versant - International version
3. Proficient in Computers (MS Office)
4. 6 – 24 Months of experience as a customer support executive in any International call center, however Freshers with exceptional communication skills are also welcome
5. Proficient in any of the regional languages such as Kannada, Tamil, Telugu, Malayalam, and Gujarati is highly desirable
6. Self-confident, customer centric, with good retention skills and willing to work in any shift
7. Compensation best in the Industry
8. 5 days a week with predominantly day shifts / Fluent English and One regional Language mandate (Marati, Kannada,
Gujurati, Telugu,
Malayalam or Tamil) / INR 2.30,000/- to INR. 2,90,000/-
Incentives of 3,000/- Every Month

Date of Recruitment Drive – 9thJuly 2015 @ Davangere (exact venue will be intimated through mail)

For details contact: SPOC : @VTU: Geo D’ Silva, Placement Officer, 9449845960/9449873467

Sd-

(Dr. KE Prakash)

Registrar