Iu Kokomo User Satisfaction Survey

INFORMATION TECHNOLOGY SERVICES

IU KOKOMO USER SATISFACTION SURVEY

MASTER 2006

Instructions:

Please fill out each question as completely as possible by selecting your answers in the box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. If you are not familiar enough with a particular service to make an evaluation, please circle 7 for cannot evaluate this service. If you have no knowledge of the service in question, please circle 8 for never heard of service rather than not answering the question.

INFORMATION TECHNOLOGY SURVEY ON INFORMATION SERVICES AT INDIANA UNIVERSITY- KOKOMO - MASTER 2006

COMPUTING AND COMPUTER NETWORKING

1.Overall, how satisfied are you with the computing environment offered by Information Technology at Indiana University Kokomo (IT at IU Kokomo) during the past year (e.g., computing resources, electronic mail, local area network, telephone consulting at 455-9315, World Wide Web, IUIS)? [All]

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

2. Overall, how important are IT computing services at IU Kokomo to your work or study? [All]

Not at All Important / Very Important / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

3. On a weekly basis, approximately how many hours do you use a computer? [All]

1-5 hours / 6-10 hours / 11-15 hours / 16-20 hours / Over 20 hours
1 / 2 / 3 / 4 / 5

4. How would you rate your computer expertise? [All]

Non user / Novice / Tentative / Average / Above Average / Expert
1 / 2 / 3 / 4 / 5 / 6

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)? [All]

Yes / No (if "No," GO TO Question #6)

a. How old is the computer you use at your residence?[All]

b. Do you use a wireless capable laptop? [All]

ELECTRONIC MAIL

6. IT at IU Kokomo provides an electronic mail system to send messages (e-mail) to others at IU Kokomo and worldwide. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

Not at All Satisfied / Very Satisfied / Cannot Evaluate / Never Heard of Service
Microsoft Exchange/Outlook [F,Staff] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Outlook Web Access [F,Staff] / 1 / 2 / 3 / 4 / 5 / 7 / 8
E-mail through OneStart / 1 / 2 / 3 / 4 / 5 / 7 / 8
Cyrus Web Mail [S] / 1 / 2 / 3 / 4 / 5 / 7 / 8

7. Which e-mail system do you use most often? (Please mark only one.) [All]

Microsoft Exchange/Outlook [F,Staff] / Outlook Web Access [F,Staff] / Cyrus Webmail [S]
E-mail through OneStart / Other (please specify): ______

8. If you use an external mail service (e.g. Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency. [All]

Daily / Several times/week / Once a week / Less than once a week / None

9.Overall, how satisfied are you with the electronic mail systems available at IUK?

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

USER SUPPORT SERVICES

10. IT at IU Kokomo provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response. [All]

CENTER FOR TEACHING, LEARNING, AND ASSESSMENT (CTLA)

11. Center for Teaching, Learning, and Assessment (CTLA) at IU Kokomo provides a number of services designed to facilitate the use of instructional technologies in the classroom. [F, Staff]

a. Have you used any of these services?

Yes / No (if "No," GO TO Question #12)

b. If you have consulted with CTLA Staff, please indicate your overall satisfaction by circling the appropriate response.

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

c. CTLA provides training in Oncourse, Microsoft Office, Dreamweaver, Contribute, AceHTML, Transform, Cmap, Secure FTP, and other software. If you have used any of the following CTLA services, please indicate your satisfaction.

Not at All Satisfied / Very Satisfied / Cannot Evaluate / Never Heard of Service
Microsoft Office Training / 1 / 2 / 3 / 4 / 5 / 7 / 8
Oncourse Training Courses (not part of Tech Camp) / 1 / 2 / 3 / 4 / 5 / 7 / 8
Special Technology Training (remote mouse, Vision, eInstruction clickers) / 1 / 2 / 3 / 4 / 5 / 7 / 8
Ease of access to Tech CTLA Computer Lab (KO 068) / 1 / 2 / 3 / 4 / 5 / 7 / 8
Tech Camp / 1 / 2 / 3 / 4 / 5 / 7 / 8
Individual (one-on-one) Training / 1 / 2 / 3 / 4 / 5 / 7 / 8
Equipment (Hardware) in Tech CTLA Computer Lab (KO 068) / 1 / 2 / 3 / 4 / 5 / 7 / 8
Software in CTLA Computer Lab (KO 068) / 1 / 2 / 3 / 4 / 5 / 7 / 8
CTLA Web Site (Technical Tips, Training Schedule, Assessment Resources, SoTL, Grant Opportunities, Teaching Resources, etc) / 1 / 2 / 3 / 4 / 5 / 7 / 8
Web page training (AceHTML, Transform, Dreamweaver, Contribute, and Secure FTP) / 1 / 2 / 3 / 4 / 5 / 7 / 8

d. Over the past year, approximately how many times have you contacted a CTLA staff member?

Never / Once / Twice / 3-5 times / More than 5 times
1 / 2 / 3 / 4 / 5

e. Over the past year, approximately how many times have you used the CTLA Computer Lab (KO 068)?

Never / Once / Twice / 3-5 times / More than 5 times
1 / 2 / 3 / 4 / 5

f. Overall, how satisfied are you with the support services supplied by the CTLA?

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

CLASSROOM TECHNOLOGY SERVICES

12.Classroom facilities vary from building to building and room to room at IU Kokomo. Overall, how satisfied are you with the upgraded classroom facilities on campus (e.g. in terms of lighting, acoustics, projector screens, and design)? [S, F]

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

13. Overall, how satisfied are you with the classroom technology support over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)? [F]

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

UNIVERSITY INFORMATION SERVICE

14. IT at IU Kokomo supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

15. Overall, how satisfied are you with student support systems made available by University Information Services at IU Kokomo (e.g., INDYCAT/IUCAT, OneStart, etc.)? [S]

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

16.Overall, how satisfied are you with the administrative support systems available at IU Kokomo? [F,Staff]

TELEPHONE SERVICES

17. Telephone Services provides a wide range of services at IU Kokomo. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

Not at All Satisfied / Very Satisfied / Cannot Evaluate / Never Heard of Service
Campus Welcome Center (Switchboard) [All] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Telephone repair service and installations [All] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Campus office telephone service [All] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Telephone equipment (e.g., telephone sets) [All] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Printed telephone directory [F,Staff] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Automated Phone Directory [All] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Campus office long distance service [F,Staff] / 1 / 2 / 3 / 4 / 5 / 7 / 8
Campus office voice mail service [All] / 1 / 2 / 3 / 4 / 5 / 7 / 8

18.Overall, how satisfied are you with the services offered by Telephone Services at IU Kokomo during the past year (e.g., Long Distance Calling Service, Telephone Service, Telephone Features, Voice Mail, Campus Switchboard, and Telephone Equipment)? [All]

Not at All Satisfied / Very Satisfied / CannotEvaluate / Never Heard of Service
1 / 2 / 3 / 4 / 5 / 7 / 8

GENERAL ASSESSMENT

19.How helpful has the information technology environment (classroom design etc.) at IU Kokomo been in your teaching activities? [F]

Not at All Helpful / Very Helpful / Cannot Evaluate
1 / 2 / 3 / 4 / 5 / 7

20.How helpful has the information technology environment at IU Kokomo been in your research activities? [S,F]

Not at All Helpful / Very Helpful / Cannot Evaluate
1 / 2 / 3 / 4 / 5 / 7

21.How helpful has the information technology environment (classroom design etc.) been in your learning experienceat IU Kokomo? [S]

Not at All Helpful / Very Helpful / Cannot Evaluate
1 / 2 / 3 / 4 / 5 / 7

22.Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU Kokomo. [S]

Not at All Helpful / Very Helpful / Cannot Evaluate
1 / 2 / 3 / 4 / 5 / 7

23.Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by IT at IU Kokomo during the past year? [All]

Not at All Helpful / Very Helpful / Cannot Evaluate
1 / 2 / 3 / 4 / 5 / 7

IMPROVEMENTS AND SUGGESTIONS

24.Are there additional comments you would like to make about IT services at IU Kokomo? Information Technology Services? [All]

______

______

______

25. If you need an IT staff member to contact you to discuss any aspect of IT services at IU Kokomo, please provide the information requested below. This information will be passed on to the IT division, but your survey responses will remain confidential.

Name: / Phone:
E-mail: / Question/Problem related to:

THANKS FOR SHARING YOUR VIEWS!

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