HASSAN EL HAJJ
Cell 961 3718835
Email:
IT system administrator
Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
Qualification Highlights
· Thorough knowledge in Windows networking environment· proficient at LAN, WAN, and Wireless building, cable installation and testing
· Extensive knowledge in Microsoft Windows Platforms (2003, 2008, Exchange Server, Active Directory...)
· Help Desk Management systems
· Video production systems
· Project management
· Manageengine Applications
· ITIL
Personal competencies
· Strong analytical skills
· Time management
· Business understanding
· Proactivity
· Communication skills
· Leadership skills
· Strategic thinking
· Team player
· Troubleshooting skills
· Fast Learner
· Workflow Planning
· Productivity Improvement
Professional Experiences
Rabab Cancer Foundation, Beirut, Lebanon
President & Founder, 2014-present
Role
· Design and complete the strategic planning process for the program expansion into the community
· Ensure excellence, evaluation, and consistent quality of administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals
· Actively engage and energize volunteers, board members, event committees, alumni, partnering organizations, and funders
· Lead, coach, develop, and retain foundation's high-performance management team, and regularly evaluate program components, so as to measure successes that can be effectively communicated to the board, funders, and other constituents
· Use external presence and relationships to garner new opportunities
Key achievements
· Establishment of organization to support cancer patients
· Recruit staff, members, volunteers
· Planning for short term and long terms goals of organization
· Create website/ social media strategy
· Build relation with local and international organization for peer collaboration
Arab Islamic Broadcasting Union (AIBU), Beirut, Lebanon
System Administrator, 2014-present
Role
· Manage all IT infrastructure in the company
· End-user support
· Administrate website back office
Key achievements
· Implement and configure domain controller
· Implement TMG firewall to manage internet connection
· Windows deployment for all workstations on the network
· Implement Manageengine Service desk Plus for Help desk management
· Implement Manageengine Desktop central for centralized computer management
LCG, Beirut, Lebanon
IT Coordinator, 2008-2014
Role
· Provide all level of support to clients in all mentioned technical fields
· Diagnosing and solving all technical problems according to procedures
· Developing the infrastructure and systems to meet the company’s needs
· Involve in the rollout of software updates and patches
· Deploying new hardware, server backups & evaluating new software & security risks
· Managing a professional help desk system for overall company’s work
· Perform daily pre-defined maintenance task to ensure optimized system performance
Key achievements
· Complete Configuration and implementation of a professional help desk system (Manageengine Servicedesk Plus) that can manage all company’s work including non-IT
· Establishing a low level of downtime in all systems under my responsibilities and reducing call-back rate from clients
· Successful adoption and implementation of new programs and systems by providing hands-on training and supervision to staff
· Maintained high stability of the video production system working on air and participated in the implementation of a backup system with a high level of automation for media availability
Education and Credentials
Bachelor of Science in computer engineering
Lebanese International University, Beirut, Lebanon
Training and certifications
· Fundamentals of Project management, Libnor
· Emotional Intelligence.
· Entrepreneurship.
· Strategic planning, Libnor
· ITIL Foundation, ACT (Automation & Computer technologies)
· Using IT technology, Arabic center for TV training
Training taken
· Comptia A+
· Comptia N+
· Comptia Security+
· Comptia Server+
Languages
Arabic: native language
English: Full Professional
French: Minimum Professional
Hobbies
· Reading
· Hiking
· Rock climbing
· Muay Thai/ Martial arts
· Jogging