Application for Employment
Tourism Ireland(external)Human Resource Department
5th Floor, Bishop’s Square
Redmond’s Hill, Dublin 2
Telephone: +353 1 476 3444 Fax +353 1 476 3666
Tourism Ireland Limited is an Equal Opportunity Employer /
Reference No: (Official Use Only)
POSITION APPLIED FOR:
LOCATION: / Customer Engagement Officer
(Fixed Purpose Contract for Maternity Cover)
CLOSING DATE OF APPLICATION: / Monday, 27th July 2015 at 12noon
Please complete this form LEGIBLY and ensure it is returned to Viv Horkan, Human Resource Department, Tourism Ireland, 5th Floor, Bishop’s Square, Redmond’s Hill, Dublin 2 by 12.00 noon on the above date.
You can also return your completed application form by email or fax as above.
Late applications will NOt be considered under any circumstances. / Please answer the questions fully as this will enable us to correctly assess your application.
CVs will not be used for screening purposes.
No information will be disclosed without your permission.
Can we contact you by email? NOYES
If yes, please give your email address below: / Forenames:
Home Telephone No:
Daytime Telephone No:
Mobile Telephone No:
What language(s) do you speak?
Please include your native language and state your level of proficiency in each language.
EDUCATION & TRAINING COURSES
Please list colleges/universities/professional bodies attended and qualifications obtained, together with any training/development courses attended that are relevant to your application, please use an additional sheet if necessary.
Professional Bodies / Dates / Qualifications / Results
OTHER TRAINING COURSES
Please list any relevant training/development courses attended with dates.
Please indicate the level of membership of professional bodies/associations. Indicate where membership is full or intermediate and whether the membership status has been achieved through experience or by study and examination.
Please list the computer packages you have used, indicating your level of proficiency (basic, intermediate or advanced) and how regularly you use them. Please state what, if any, exams you have passed as part of any IT training.
Computer Packages/Exams / Level of Proficiency / How regularly used
Please give your reasons for making this application, relating your experience, achievements and abilities to the post for which you are applying. Making any points of particular interest, such as practical experience in specialised areas and notable achievements.
What are your immediate and long-term career objectives?
(or last employment if not currently employed)
Name and address of employer: / Nature of business:
No. of employees:
Job title: / Date appointed:
Basic Salary: / Bonus/Performance Pay: / Car Provision (state make & type):
Pension: / Health Insurance: / Other Benefits:
Period of notice required to terminate present employment:
Please describe the nature and extent of your present responsibilities, stating to whom you are responsible, who is responsible to you, and indicating your position in the organisation.
Please set out details of positions held since full-time education, with the most recent first. Include any previous position with your present employers. Please complete this fully and continue on a separate sheet, if necessary.
Date from-to / Name and address of employer (including nature of business and number of employees) / Position held and duties / Remuneration at end of period
and reason for leaving
ESSENTIAL CRITERIA - Candidate must provide evidence of the following:
- Experience of working in a contact centre services environment.
- Experience of provision of technical/customer support and/or CRM systems.
- Excellent written and oral communication skills.
- Excellent team working skills with an ability to work with people of all levels within the organisation and externally.
- Demonstrates a positive and flexible attitude to change.
- Possesses strong analytical and problem solving skills, with an ability to offer insight and develop solutions.
DESIRABLE CRITERIA - Candidate must provide evidence of the following:
- A third level qualification or equivalent in a business, marketing or management discipline.
- Experience of working with outsourced suppliers.
- Experience of change management and/or new product/service introductions.
- Experience of tender projects.
- Experience/Knowledge of project management techniques.
Where did you see this position advertised?
Please supply details of two referees, one of whom must be your current or most recent employer:
Confidential: Referees will not be contacted without your permission
Name: / Name:
Position: / Position:
Address: / Address:
Tel No.: / Tel No.:
Nature of Relationship: / Nature of Relationship:
I declare that the foregoing particulars are complete and correct to the best of my knowledge and belief:
WARNING: Any candidate found to have knowingly given false information, or to have wilfully suppressed any material fact will be liable to disqualification, or if appointed, to dismissal.
FOR MONITORING PURPOSES ONLY
Monitoring Reference No:
(for office use only)
Tourism Ireland monitors the applications it receives for jobs in order to ensure that its recruitment practices promote equality of opportunity. This information will be treated in the strictest confidence and protected from misuse. It will not form part of your application. It will be used only for the purposes of monitoring our equal opportunity employment policy.
To demonstrate our commitment to equality of opportunity in employment, we need to monitor the community background of our applicants and employees, as required by the Fair Employment and Treatment (Northern Ireland) Order 1998.
Regardless of whether we practice religion, most of us in Northern Ireland are seen as either Catholic or Protestant. We therefore ask you to indicate your community background by ticking the appropriate box below:
I am a member of the Protestant Community
I am a member of the Roman Catholic Community
I am a member of neither the Protestant nor the Roman Catholic Community
If you do not complete this questionnaire, we are encouraged to use the ‘residuary’ method, which means that we can make a determination on the basis of personal information on file.
Note: It is a criminal offence under the legislation for a person to ‘give false information… in connection with the preparation of the monitoring return’.
Please indicate your gender by ticking the appropriate box below:
Please indicate your marital status by ticking the appropriate box below:
/ Single / Divorced/Separated
Under the Disability Discrimination Act 1995, a person is considered to have a disability if he/she has a physical or mental impairment, which has a substantial and long-term effect on his/her ability to carry out normal day to day activities.
Do you consider that you meet this definition of disability?
If YES please state the nature of or effects of your disability:
Please describe your ethnic origin by ticking the appropriate box below:
White / / Indian /
Irish Traveller / / Pakistani /
Black Caribbean / / Bangladeshi /
Black African / / Chinese /
Mixed Ethic Group (please specify)
Black Other (please specify)
Other (please specify)
Nationality (please specify)