“IRCOM Isabel”, 215 Isabel Street

LIVE-IN CARETAKER

February 2016

Position Summary: Under the direct supervision of the Director of Housing and Community Development (DHC), the Live-in Caretaker (LIC) is a detail-oriented, handy person who can ‘fix anything.’ The LIC is extremely hard-working, enjoys maintenance and repairs and takes pride in having a well-maintained facility. The LIC must also be a ‘people person’ who is willing to live in and help build a sense of community. The LIC must have exceptional repairs, maintenance, technical and property management skills, and strong communication and organizational skills. The LIC is able to meet the challenges of working in a culturally diverse environment with a positive outlook and approachable attitude. This position is a key role and is central to the overall success of IRCOM. The ideal candidate will exhibit and uphold IRCOM’s core values of integration, inclusion, social justice and empowerment and they will work in a way that is people-centered, holistic and partnership based.

BACKGROUND

Under the direct supervision of the Director of Housing and Community Development, the Live-In Caretaker will be responsible for the management and delivery of the following activities:

HOUSE MAINTENANCE

  • General maintenance oversight of a 60 suite multi-family housing complex with offices and community spaces
  • Responsible to ensure the janitorial services to common building areas are completed to the highest standards, including but not limited to floor cleaning, sweeping and washing, snow removal, waste removal, surface/window cleaning, light bulb replacement, etc. in accordance with the IRCOM House Operations Manual
  • Responsible for the training and management of janitorial staff ensuring WHMIS training and safe work practices are clearly defined and implemented
  • Analyze and develop solutions to address complex building performance and system issues
  • Conduct regular inspections to assess the condition of the building envelope and building systems and fixtures, and monthly suite inspections, and report findings with repair recommendations to senior management
  • Train, mentor and supervise a diverse team of tenant volunteers
  • Communicate effectively with tenants regarding basic home maintenance and cleaning
  • Train and supervise paid casual and janitorial personnel to:

o  Perform janitorial services

o  Perform basic suite fixture maintenance and repairs

o  Respond to basic tenant inquiries and problems

o  Assist LIC with building and suite inspections

  • Coordinate and supervise general maintenance, structural and infrastructure projects and renovations to ensure they are delivered within cost, design, technical and scheduling criteria in collaboration with the Director of Housing and Community Development
  • Manage pest control throughout and around the building

CONTRACTOR RELATIONS

  • Plan and schedule preventative maintenance with trades and other building systems
  • Assist DHC to negotiate, write and manage contracts for a variety of services
  • Schedule, co-ordinate and oversee contracted trades, consultants, and inspectors and ensure work is completed safely and satisfactory
  • Participate in preparing requests for proposals/quotation and specifications, and analyze and recommend the award of contracts for all property and facility management functions
  • Participate in negotiations with contractors/vendors for pricing
  • Responsible for maintenance contracts, purchasing, and make recommendations to DHC
  • Arrange annual Fire Safety Inspection, repairs and reporting
  • Maintain daily, weekly, monthly, quarterly, semi-annual and annual Fire Safety Plan inspections and reporting
  • Arrange with tenants to move cars from parking lot for snow clearing when necessary

COMMUNICATION & REPORTING

  • Maintain constructive, positive communication with the DHC and relevant partners
  • Obtain input from tenants on building and suite maintenance/repair issues, emphasizing a participatory, consultative process that ensures tenants have a voice
  • Maintain accurate records on maintenance activities including date and location requests, type of repairs, length of time to complete repairs from time of request until time of completion and inventory used for maintenance
  • Maintain accurate records for Fire Safety Plan management
  • Attend weekly team meetings and monthly staff meetings and other staff events
  • Help resolve disputes involving tenants when it pertains to housing
  • Assist in the preparation of annual and long term facility plans in consultation with the DHC

OTHER TASKS

  • Manage security cameras and general security of the facility including serving as primary onsite contact with contracted security personnel
  • Ensure proper tenant use of garbage and recycling facilities
  • Respond to emergency facility/property and security situations on a 24 hour basis
  • Ensure building code compliance
  • Participate in inventory management and procurement planning
  • Participate in bi-annual community meetings
  • Other tasks as assigned by the DHC

QUALIFICATIONS

  • Degree or diploma in Building Technology, Property/Facility Management and/or equivalent experience
  • Three (3) years in residential property management
  • Knowledge of maintenance equipment and practices
  • Knowledge of commercial building construction & maintenance practices
  • Basic electrical, mechanical, plumbing, and home repair skills including but not limited to drywall/taping repair, painting, cabinet repair, door adjustment repair, etc.
  • Working knowledge of Residential Tenancies legislation, procedures and RTB hearings
  • Demonstrated hands on proficiency in performing building and fixture maintenance and repair and janitorial cleaning methods and procedures
  • Demonstrated ability to deal effectively with employees, trades, contractors, consultants, government departments and the public
  • Working knowledge of building systems, current building codes and standards, and occupational health, safety, and labour regulations
  • Knowledge of WHMIS principles and safety protocols
  • Must possess strong written and oral communication skills in English
  • Demonstrated ability to work independently with strong organization/time management skills
  • Strong analytical and problem solving skills and demonstrated ability to provide innovative and effective solutions to troubleshoot and address property/facility and maintenance issues in a cost effective, timely and creative manner
  • Proven ability to handle conflict in a positive and professional manner
  • Proven ability to set priorities, manage conflicting priorities and adapt to changing circumstances
  • Demonstrated budgeting and cost management skills
  • Must possess a valid Manitoba drivers license
  • Working knowledge of Microsoft Excel and Word
  • Experience working in the social housing sector or the not-for-profit sector, working with newcomers, and proficiency in a second language are considered to be assets
  • International education / experience is recognized
  • Fluency in additional languages in common with tenants is an asset
  • Must undergo Criminal Record Check, as well as have a clear Child Abuse Registry Check

HOURS OF WORK

This position is a full-time position for a maximum of 37.5 hours per week (7.5 hours per day). The LIC’s hours will generally correspond with IRCOM business hours between 9am and 5pm, Monday to Friday, with flexibility provided to modify start and finish times to address non-standard times required for planned specific work activities. Overtime work is compensated by time and a half off, and must be authorized by the Director of Housing and Community Development.

SALARY & TERM

This is a permanent full-time position (37.5 hours per week). The Live-In Caretaker’s salary is $31,843 and includes MERCS. Extended health benefits can begin after 3 months. The position has a 6-month probationary period, during which time the employee or IRCOM may terminate the employment on one week’s notice.

To learn more about IRCOM’s unique mandate and programming please visit www.ircom.ca.

Other

Selected candidate must be legally entitled to work in Canada.

Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: women, Aboriginal people, visible minorities and persons with a disability.

Applicants with families are welcome to apply and an apartment based on family size will be provided.

To apply for this position please submit your resumé and cover letter by

Wednesday, March 9, 2015 by 5:00 PM to:

Office Administrator,

95 Ellen Street Winnipeg,

Manitoba

R3A 1S8

Email:

Fax: 204 - 943 – 4810.

We thank all who apply. Please be advised that only those selected for an interview will be contacted. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please note the successful candidate will be required to submit to a Criminal Record Check as well as a clear Child Abuse Registry Check