PART I: TEST FOR THE FIRST TRAINING WEEK FOR
- SHIPMENT RULES PART 1;
- C-TPAT;
- CUSTOMER RELATIONS PART 2-1 AND 2-2;
Dale H Eberwein
Shipment Rules Part 1:
Q1: Please name at least three articles (items), that are not accepted for transportation by
IP Transportation, to countries outside of the United States:
1. Animal products, non-domesticated
2. Cash
3. Corpses
4. Firearms
5. Human Remains
6. Industrial Diamonds
7. Ivory
8. Letters of Credit Shipments
9. Live Animals
10. Pornographic Materials
11. Precious Stones
12. Postage Stamps (IP Transportation, Shipment Rules Part 1, p.2).
Q2: Please, tell about “Disbursement Fee”:
Customers are responsible for payment of duty and taxes. A fee of two percent (minimum $500) of the amount paid or processed by IP Transportation on behalf of the customer will be charged.
(IP Transportation, Shipment Rules Part 1, p.4).
Please give a definition of “Supplemental Information Letter”:
A Supplemental Information Letter is a request from an importer to obtain corrections to an entry
filed with U.S. Customs and Border Protection prior to liquidation.
(IP Transportation, Shipment Rules Part 1, p.5).
Q3: Please name at least 5 articles (items), that can be shipped by IP Transportation, but are restricted to specific quantities, size and/or value:
1. Airline Tickets
2. Ammunition
3. Artwork
4. Dangerous Goods
5. Furs
6. Jewelry
7. Knives
8. Loose Gemstones
9. Loose Pearls
10. Magnets
11. Precious Metals
(International Pacific Transportation, Shipment Rules Part 1, p.3).
4: Please give a definition of “Formal Entry”:
The entry type required for shipments valued over US$10,000 or for shipments containing specific commodities designated by U.S. Customs and Border Protection.
(IP Transportation, Shipment Rules Part 1, p.4).
Q5: Please give a definition of “OGA Entry”:
Other Government Agencies work with U.S. Customs and Border Protection on regulating and controlling commodities coming into the U.S. from other countries. Special documents must be submitted to these agencies for shipments that contain controlled commodities. These agencies include the Food and Drug Administration (FDA), Department of Agriculture (USDA), and the Federal Communications Commission (FCC), among others.
(International Pacific Transportation, Shipment Rules Part 1, p.5).
C-TPAT:
Q6: The full name of C-TPAT is ...
Customs-Trade Partnership Against Terrorism (C-TPAT)
(IP Transportation, C-TPAT Part 1_4, p.1).
Q7: The full name of MPTO is ...
Marine Port Authority and Terminal Operator (MPTO)
(IP Transportation, C-TPAT Part 1_4, p.1).
Q8: What are the two features of an Information Technology Security for C-TPAT?
Password Protection:
Automated systems must use individually assigned accounts that require a periodic change of password. IT security policies, procedures and standards must be in place and provided to employees in the form of training.
Accountability:
A system must be in place to identify the abuse of IT including improper access, tampering or the altering of business data. All system violators must be subject to appropriate disciplinary actions for abuse.
(IP Transportation, C-TPAT Part 2_5, p.4).
Q9: Please name any three features of Physical Security for C-TPAT?
Fencing:
Perimeter fencing should enclose the entire port area, and areas around cargo handling and storage facilities, container yards, and terminals. All fencing must be regularly inspected for integrity and damage.
Gates and Gate Houses:
Gates through which vehicles and/or personnel enter or exit must be manned and/or
monitored and secured when not in use.
Parking and Private Vehicles:
Access to terminal by private passenger vehicles should be limited as much as possible in
order to lessen opportunities to introduce contraband into the terminal area or to remove
items from the terminal.
Building Structure:
Buildings must be constructed of materials that resist unlawful entry. The integrity of
structures must be maintained by periodic inspection and repair.
Locking Devices and Key Controls:
All external and internal windows, gates and fences must be secured with locking devices.
Management or security personnel must control the issuance of all locks and keys.
Lighting:
Adequate lighting must be provided inside and outside the facility including the following
areas: entrances and exits, cargo handling and storage areas, fence lines and parking
areas. While at port, the pier and waterside of the vessel must be adequately illuminated.
Alarms Systems & Video Surveillance Cameras:
At those locations determined appropriate by the carrier’s risk assessment, alarm systems
and video surveillance cameras should be utilized to monitor premises and prevent
unauthorized access to the port, terminal facilities, vessels, cargo handling and storage
areas. (IP Transportation, C-TPAT Part 2_5, p.3-4).
Q10: What are three aspect of Personnel security?
Pre-Employment Verification:
Application information, such as employment history and references must be verified prior to employment.
Background checks / Investigations:
In accordance with foreign, federal, local, and state laws, background checks and investigations must be conducted for prospective employees as appropriate. Once employed, periodic checks and reinvestigations should be performed based on cause, and/or the sensitivity of the employee’s position.
Personnel Termination Procedures:
MPTOs must have procedures in place to remove identification, facility, and system access
for terminated employees.
(IP Transportation, C-TPAT Part 2_5, p.1).
Q11: Please describe Security Procedures, an aspect of Business Partner Requirements:
MPTO must have written, or web-based procedures for screening new customers, which identify specific factors or practices, the presence of which would trigger additional scrutiny by the MPTO, up to and including a detailed physical inspection of the exterior of the suspect customer’s container prior to loading onto the vessel. These procedures may also include a referral to CBP or other competent authorities for further review. If you are an MPTO operating in an international port with a CSI contingent, the referral should be made to the CSI Team Leader, as well as to local authorities. CBP will work in partnership with the MPTO to identify specific information regarding what factors, practices or risks are relevant. MPTO should ensure that contract service providers commit to C-TPAT security recommendations. Periodic reviews of the security commitments of the service providers should be conducted.
(IP Transportation, C-TPAT Part 1_4, p.3).
Q12: Eligibility for foreign-based MPTO
1. An active MPTO in an international location that received an invitation from
U.S. Customs and Border Protection (CBP) to join C-TPAT.
2. Must handle cargo vessels departing to the U.S.
3. Have a designated company officer that will be the primary cargo security officer
responsible for C-TPAT
(IP Transportation, C-TPAT Part 1_4, p.1).
Customer Relations Part 2-1 and 2-2:
Q13: Please define:
“Business delivery” means any delivery that is not a residential delivery.
(IP Transportation, Customer Relations Part 2, p.2)
“Residential pickup” means a pickup from a home or private residence, including
locations where a business is operated from the home.
(IP Transportation, Customer Relations Part 2, p.3)
“Reroute” means to deliver a shipment to an address different from that specified on the
airbill, and includes a change: (1) from one street address to another in the same city and state; (2) from directions to Hold at IP Transportation Location to a request for
delivery to another location; (3) from the delivery instructions on the airbill to a
request to Hold at IP Transportation Location; or, (4) from one Hold at IP
Transportation Location address to another in the same city and state. Any requested
change to an address that is
(IP Transportation, Customer Relations Part 2, p.3)
“Overcharge” means a charge based on an incorrect rate; an incorrect special handling
fee; billing a service other than the service selected for the package; billing
based on incorrect package or shipment weight; billing to the wrong account
number; or any other billing, unrelated to a service failure, that results in an
incorrect charge.
(IP Transportation, Customer Relations Part 2, p.2).
Q14: What does the term “Valid” mean when related to an account number?
Valid, as it relates to account numbers means an IP Transportation account number that has been issued by IP Transportation under control of Federal Credit Bureau and that is in good credit standing. (IP Transportation, Customer Relations Part 2, p.3).
Q15: Is it true that IP Transportation reserves the right to inspect a damaged shipment on the recipient’s premises? Yes, IP Transportation reserves the right to inspect a damaged shipment on the recipient’s premises as well as the right to retrieve the damaged package for inspection at IP Transportation facility. (IP Transportation, Customer Relations Part 2-2, p.1).
Q16: Is it true that only one claim can be filed in connection with a shipment? Yes, Only one claim can be filed in connection with a shipment. Acceptance of payment of a claim shall extinguish any right to recover in connection with that shipment.
(IP Transportation, Customer Relations Part 2-2, p.2).
Q17: What types of Dangerous Goods are prohibited in IP Transportation locations?
IP Transportation does not accept dangerous-goods shipments prepared exclusively for
ground shipment. (IP Transportation, Customer Relations Part 2-2, p.1).
Not all IP Transportation locations accept dangerous goods, and we reserve the right to refuse
dangerous goods at any location where they cannot be accepted in accordance with applicable law. Dangerous-goods shipments, including dry ice and Biological Substance, Category B (UN 3373) shipments, are prohibited in IP Transportation locations. (IP Transportation, Customer Relations Part 2-2, p.3).
Q18: How can Dangerous Goods be rerouted?
Dangerous goods may not be rerouted to an address other than the original intended
recipient’s address provided by the shipper. (Note: Shipments may be made available as
hold for pickup or be returned to the sender.) (IP Transportation, Customer Relations Part 2-2, p.3).
Q19: What should the notice of claim include?
A notice of claim must include complete shipper and recipient information, as well as the airbill or IP Transportation tracking number, date of shipment, number of pieces, and shipment weight.
(IP Transportation, Customer Relations Part 2-2, p.1).
Q20: Does IP Transportation accept Dangerous Goods shipments prepared exclusively for ground shipment? No. (IP Transportation, Customer Relations Part 2-2, p.1).
Part II: Strengths and Weaknesses Worksheet
Skills / Ratinglow medium high
Sales
Pricing / 1 / 2 / 3 / 4 / 5
Buying / 1 / 2 / 3 / 4 / 5
Sales planning / 1 / 2 / 3 / 4 / 5
Negotiating / 1 / 2 / 3 / 4 / 5
Direct selling to buyers / 1 / 2 / 3 / 4 / 5
Customer service follow-up / 1 / 2 / 3 / 4 / 5
Managing other sales reps / 1 / 2 / 3 / 4 / 5
Tracking competitors / 1 / 2 / 3 / 4 / 5
Marketing
Advertising/promotion/public relations / 1 / 2 / 3 / 4 / 5
Annual marketing plans / 1 / 2 / 3 / 4 / 5
Media planning and buying / 1 / 2 / 3 / 4 / 5
Advertising copy writing / 1 / 2 / 3 / 4 / 5
Marketing strategies / 1 / 2 / 3 / 4 / 5
Distribution channel planning / 1 / 2 / 3 / 4 / 5
Pricing / 1 / 2 / 3 / 4 / 5
Packaging / 1 / 2 / 3 / 4 / 5
Financial planning
Cash flow planning / 1 / 2 / 3 / 4 / 5
Monthly financial / 1 / 2 / 3 / 4 / 5
Bank relationships / 1 / 2 / 3 / 4 / 5
Management of credit lines / 1 / 2 / 3 / 4 / 5
Accounting
Bookkeeping / 1 / 2 / 3 / 4 / 5
Billing, payables, receivables / 1 / 2 / 3 / 4 / 5
Monthly profit and loss statements/balance sheets / 1 / 2 / 3 / 4 / 5
Quarterly/annual tax preparation / 1 / 2 / 3 / 4 / 5
Administrative
Scheduling / 1 / 2 / 3 / 4 / 5
Payroll handling / 1 / 2 / 3 / 4 / 5
Benefits administration / 1 / 2 / 3 / 4 / 5
Personnel management
Hiring employees / 1 / 2 / 3 / 4 / 5
Firing employees / 1 / 2 / 3 / 4 / 5
Motivating employees / 1 / 2 / 3 / 4 / 5
General management skills / 1 / 2 / 3 / 4 / 5
Personal business skills
Oral presentation skills / 1 / 2 / 3 / 4 / 5
Written communication skills / 1 / 2 / 3 / 4 / 5
Computer skills / 1 / 2 / 3 / 4 / 5
Word processing skills / 1 / 2 / 3 / 4 / 5
Fax, email experience / 1 / 2 / 3 / 4 / 5
Organizational skills / 1 / 2 / 3 / 4 / 5
Intangibles
Ability to work long and hard / 1 / 2 / 3 / 4 / 5
Ability to manage risk and stress / 1 / 2 / 3 / 4 / 5
Family support / 1 / 2 / 3 / 4 / 5
Ability to deal with failure / 1 / 2 / 3 / 4 / 5
Ability to work alone / 1 / 2 / 3 / 4 / 5
Ability to work with and manage others / 1 / 2 / 3 / 4 / 5
*** Please, complete this test and send out to your training manager before