Introducing ONRAMP CONCIERGE by Enterprise Holdings

Enterprise Holdings will forever change the rental car experience for the average customer with their new VIP “concierge” program. The company is following the popular business trend by experimenting with QR codes. QR or “Quick Response” codes are two dimensional barcodes that are designed to hold a vast amount of information for real time use. Using a smart phone, rental customers can now scan a QR code located inside of their rental vehicle to access a virtual web site that will provide vehicle manufacturing information, local attraction details, as well as discount and membership information for all three of our car rental brands.

Enterprise will have 1 million QR codes in over 150 different make and models within their fleet. They anticipate the new “ONRAMP Concierge” program will enhance the customer’s rental experience, as well as, set new industry standards in the aspect of customer service. The use of QR codes will raise the bar in the level of customer service that they offer and provide to customers.

In addition to accessing the virtual website, the concierge service will also give customers the ability to access social media sites such as: Facebook, Twitter, GasBuddy and Yelp. ONRAMP is a futuristic customer service option for the tech savvy and the next generation of renters.

What exactly is ONRAMP?

ONRAMP is a first in the car rental industry. It is a technologically advanced way to keep serving customers even after they leave their rental branches. With a QR Code on every vehicle, customers with smart phones will have access to relevant content, vehicle features, local information and resources, deals on future rentals, roadside assistance and more.

What is a QR Code?

A QR Code (Quick Response Code) is similar to a barcode and is used to link users to websites, videos or whatever content the originator wants to direct them to. It is only readable by a QR scanner application.

What kind of content can I expect from ONRAMP?

Once the renter scans the QR code with a smart phone, some of the content they can access includes:

  • Learn information about the make and model of vehicle they are currently driving
  • Access local resources, attractions and information
  • Ask questions or seek help, including roadside assistance
  • Get details and discounts on future rentals
  • Search for Enterprise used vehicles and promotions