Installing and using Citrix Receiver
for Northwest Healthcare employees

What is Citrix?
Citrix is used by Northwest Healthcare to give employees easy access to their applications from any device, anywhere. Citrix runs on PC, Mac, iPad/iPhone, and more.

When applications run they appear “seamless”, or like they are actually running on your computer. This is different from older technologies such as Terminal Services where you would have to log into a full screen desktop to use your applications.

How do I use it?
To connect to the environment and see your applications you need to install Citrix Receiver on the device you wish to use. Below are instructions for the most commonly used devices. Please note that your installation may not be exactly as described below. If you run in to issues feel free to contact the HIT helpdesk for further assistance.

Windows XP/Vista/7 – using Internet Explorer:

1)Open Internet Explorer and navigate to the following website:

2)Log in using your KRH domain username and password.

3)Check the box to agree with the Citrix license agreement, and choose Install. This will start the download for Citrix Receiver. Choose to “Run” Citrix Receiver so the installer runs right after the download finishes.

4)During the install, your browser may prompt for your permission to run an Active X control. Please accept and run this. You may also be prompted with other security warnings. Please accept and allow any of these during the installation.

5)After the installation has finished successfully your browser should re-direct you to a page with a list of applications available to you.

6)Click your application to launch it.

Macintosh

1)Open Safari and navigate to the following website:

2)Log in using your KRH domain username and password.

3)Click “Install” to start the Citrix Online Plug-in install. You will see it downloading in the upper right hand corner of your browser. Once it has finished, double click the file to start the installation.

4)The Citrix Online Plug-in package will open with 2 options. Double click “Install Citrix Online Plug-in” option.

5)Continue through each of the installation steps until it is finished. After it is finished restart Safari and navigate back to

6)Log in and you will see a list of your applications.

iPad / iPhone

1)Go to the App Store on your iPad or Iphone

2)Search for “Citrix”. In your search results you should see Citrix Receiver from Citrix Systems, Inc . Install this app on your device.

3)Open Citrix Receiver. Click on “Add Account”.

4)In the Address field enter:

5)Click Next. After Validation you will be asked to enter more credentials:

  1. Description: You can enter whatever you want here
  2. Username: enter your KRH domain username
  3. Password: enter your KRH domain password
  4. Domain: krh.int
  5. Security Token: OFF

6)Click Save. Your list of available applications should come up. Click an application to launch it.

Android:

1)Go to the Android Market on your device

2)Search for “Citrix”. In your search results you should see Citrix Receiver from Citrix Systems, Inc . Install this app on your Android device.

3)Open Citrix Receiver. Click on “Set up my enterprise apps”

4)In the Address field enter:

5)After validation you will be asked to enter more credentials:

  1. Username: enter your KRH domain username
  2. Password: enter your KRH domain password
  3. Domain: krh.int
  4. Description: You can enter whatever you want here
  5. Leave “Use RSA SecurID” unchecked

6)Click Add. Now select your connection in the list to connect.

7)You may get a message about the administrator disabling the saving of passwords. Click OK, this is just a notice.

8)Your list of available applications should come up. Click an application to launch it.

Blackberry

1)Go to App World on your Blackberry device . Please note that you will need to make a Blackberry App World account (free) if you’ve never downloaded apps before.

2)Search for “Citrix”. In your search results you should see Citrix Receiver. Install this app on your Blackberry device

3)Open Citrix Receiver. Click on “Log On”.

4)You will be asked to enter the following:

  1. Server:
  2. Description: You can enter whatever you want here
  3. Domain: krh.int
  4. Username: enter your KRH domain username
  5. Password: enter your KRH domain password
  6. Check the box for “Use Citrix Access Gateway”
  7. Gateway Type: Enterprise Edition
  8. Gateway Authentication: Domain Only

5)Click Add to save the settings. Select your connection and your list of applications should come up. Click an application to launch it