NDR Ordering Form

incoming data to apply for next day replacement service

Instruction: Customer completes necessary fields in this form and passes it to e-mail: r contacts sales representative.

Date: 10/14/2018 8:57 AM

To be filled by customer
End User: / Partner:
Company:
Contact Name:
Phone:
e-mail:
Address:
City:
State:
ZIP Code:
To be filled by customer / To be filled by SAF
Serial Number / Part Number / Years of NDR desired /notes/ / Service PN / Expiration Date/notes/ / Diagnostics /performanceof the unit/

Instruction:Customer is attaching performance data of the units to this request form !

Performance data can be obtained using the guidelines provided in the table below, or by contacting techsupport team to get assistance

Lumina / Full system information, alarm log and pm log (1, 15 and 60min interval) text files from Web GUI.
Integra / - System configuration file (System -> “Modify” for downloading files-> Download configuration file)
- Alarm log files (Performance->Alarm->Alarm log->Alarm event log file)

NMS NE

NEXT DAY REPLACEMENT

Terms and Conditions

1. According to these terms and conditions "Next Day Replacement" or NDR means the replacement of the damaged unit with the same type or similar unit during the next business day after the acceptance of RMA case from the SAF Tehnika (SAF).

2. NDR service is applicable to Customers of US and Canada only.

3."Next day replacement" service is applicable to the radio units:

Integra

CFIP Lumina 6, 11, 18, 23, 24 GHz

4. Antennas and accessories are not covered by this service.

5.NDR services cannot be added past the expiration date of the standard Manufacturer warranty.

6.NDR term cannot exceed existing manufacturer warranty on the radio system.

7.Diagnostics files of each terminal showing proper operation of radio terminal must be provided to SAF prior to SAF accepting the PO and applying NDR terms. (Files should be added to NDR Order Form)

8.NDR service can be purchased for full years only. Remaining time on manufacturer warranty will be rounded by 6 month intervals.

9.NDR is not available for the first 30 days of purchase of this service.

10. Customer must provide detailed information to SAF Technical Support team to characterize the malfunction of the unit and determine if the NDR service is bought. Customer must contact SAF Tehnika technical support at during business hours from 9:00 AM till 6:00 PM Monday through Friday (GMT +2, Eastern European Time Zone).

11.If SAF Tehnika Technical Support determines the problem cannot be solved remotely, the replacement unit will be provided to the Customer from Manufacturer's reserved stock during the next business day at Manufacturer’s expense. If Customer cannot arrange local pickup, equipment shall be shipped via overnight delivery service at Manufacturer’s expense.

12.Manufacturer will provide the RMA number to the Customer on the next business day together with instructions for shipping back the faulty unit. The faulty unit shall be delivered to Manufacturer's stock at Customer’s expense within 14 days from the day of acceptance of RMA case. Equipment shall be shipped to:

SAF North America LLC

3250 Quentin Street, Unit 128,

Aurora CO 80011, USA

Att: Mrs Nicole Jaderborg,

+1 (720) 276-4821

13.In case faulty unit is not shipped back in 14 (fourteen) days’ time the replacement unit is considered as purchased by Customer for the same price as faulty equipment. Manufacturer issues an invoice which is payable by Customer immediately.

14.Customer shall use the original packaging or a packaging which provides equivalent level of protection against damages during transportation to Manufacturer’s stock. If these provisions are not observed, Customer will be responsible for repair costs per Section 11.

15.Shall Manufacturer discover that the defect(s) has been caused by reasons mentioned in clauses 15.1 - 15.4, Customer will cover repair costs and transportation costs from stock to Customer, in accordance with invoice issued by Manufacturer.

16.Manufacturer does not bear the responsibility for the defects which are caused by:

16.1 Water or moisture inside the unit caused by Customers neglect or damage

16.2. External mechanical damages or physical impact

16.3. Lightning, overvoltage, electric power or by virtue of electromagnetic field.

16.4. Unsealing of the unit

17.Units covered by NDR service are listed in the corresponding Invoice or Packing List enclosed to that.

18.NDR service and these Terms and Conditions are in force from the day the corresponding Invoice is paid.