Director of Professional Services
In L’Arche Clinton the role of the Director of Professional Services is to work with the whole community and the Community Leader/Executive Director in assuring Arch, Inc. lives out the Identity, Mission, and Charter of L’Arche. The Director of Professional Services is also responsible for the well-being of each Core Member (adult with developmental disabilities) and that the overall quality of life, needs, and growth of the community are being met. Furthermore, this person exemplifies the character qualities and personal commitments of L’Arche USA.
The Director of Professional Services is responsible for overseeing the daily professional care and financial management of the community in accordance with government legislation, board policy, and the philosophy of L’Arche. He/she ensures compliance with the State of Iowa Home and Community Based Services Waiver and any other governmental requirements. The Director of Professional Services is directly accountable to the Community Leader and supervises the Administrator of Quality Assurance and Coordinators.
QUALIFICATIONS:
l Willingness to embrace the mission, identity and charter of L’Arche USA and the International Federation
l Desire and ability to share life with people with intellectual disabilities
l BA degree required, Masters degree preferred
l Five or more years’ experience or education in related field
l Supervisory and leadership experience required
l Strong personal skills pertaining to healthy communication, self-awareness, stress management, problem solving, and objectivity
l Ability and openness to listen to people – both verbal and non-verbal listening
l Ability to develop and implement training
l Committed to own personal and spiritual growth.
l Valid driver’s license
l Certification in CPR, CPI, med management, and dependant adult abuse within 6 months of hire
l Strong verbal and written communication skills; ability to utilize the Rules of Cooperation in relationships
l Experience in behavior management and ability to be able to train
l Experience in HCBS Waiver
l Must meet one of the following conditions:
1) be a licensed nursing home administrator and qualified professional serving in the field of intellectual disabilities; 2) be a qualified professional with 1+ years’ experience in an administrative capacity in a health care facility; 3) have completed an educational program approved by the Department of Inspections and Appeals
l Act as the administrator for The Arch’s homes and/or oversee the licensed administrator
PHYSICAL REQUIREMENTS:
l Physical and TB at commencement of employment and every four years thereafter.
l Must be free of communicable disease.
l May assist in the transfer of individual to/from wheelchair, chair, bed, toilet, vehicle, etc.
l May require lifting at times, up to 50 pounds.
l May require prolonged walking and standing for up to eight hours.
l May require frequent bending, stooping and stretching.
l May require driving up to 8 hours.
l May experience various climatic conditions.
l May require working with difficult emotional and physical behaviors (i.e. physical and verbal aggression, seizures, etc.)
FOR THE CORE MEMBERS:
l Share responsibility with the Community Leader/Executive Director, Coordinators, and related committees for the admission and discharge of core members
l Develop and maintain mutual relationships with the community
l Support and ensure issues of physical care, safety, personal growth/support, and community life of each core member are being carried out.
l Assist homes in providing consistency and continuity in the lives of the core members living in the community
l Assist with the development of any behavior and social skills plans.
l Oversee the development and implementations of ISP’s
l Ensure each core member has a voice in the decision-making and planning of his/her services
l Be aware of and oversee follow-up of all critical and minor incidents. Report all major incidents to state.
l Be present in homes to build relationships and to monitor services
l Share in rotation of on-call duties, and to provide direct service coverage in emergency situations, where core members’ needs warrant and/or staff shortages occur
l Respond to emergencies and critical events in the homes
ADMINISTRATIVE DUTIES:
l Supervise the following roles: Administrator of Quality Assurance, Training Coordinator (if present), Coordinators, Team Leader (if present), and Medical Appointments Assistant
l Coordinate referrals and waiting list for L’Arche Clinton
l Assist in developing the yearly budget in coordination with the Finance Committee and Director of Finance and Human Resources
l Participate in the recruitment and interviewing of new assistants.
l Share responsibility with Coordinators and Community Leader/Executive Director in evaluating Assistants for termination of employment
l Provide annual evaluations of Coordinators and monitor performance improvement plans
l Assist Coordinators in evaluating Assistants’ documentation and direct care skills
l Supervise and evaluate the Administrator of Quality Assurance
l Oversee core members’ records with Coordinators and the Administrator of Quality Assurance
l In conjunction with the leadership team participate in state inspections, surveys, audits, and evaluations and coordinate any necessary follow-up of corrective action plans
l Assist Coordinators in ensuring that state regulations for the SCL program are completed and reviewed
l Assist the Director of Finance and Human Resources with auditing all personnel records yearly
l Assist with year-end close out
l Review and approve medical quarterlies
l Facilitate annual program evaluations
l Sign and verify checks as needed
l Review monthly financial statements, coordinate monthly billing for Waiver, assist with coding all financial documents
l Review and oversee all current rates, develop and change rates as needed
l Review policies and procedures and update as needed for the Employee Handbook
l Other duties as assigned by the Community Leader/Executive Director
FOR ASSISTANTS:
l Provide orientation, training, and ongoing supervision for Coordinators and assistants related to provision of care for core members and fulfilling HCBS record keeping requirements
l With the Community Leader ensure welcome and orientation of assistants to L’Arche, community structures and the use of open communication through the Rules of Cooperation
l Provide functional accompaniment to the Coordinators and Administrator of Quality Assurance
l Facilitate any disciplinary actions per The Arch’s policy
l Provide Waiver support and education to the Coordinators, Administrator of Quality Assurance, and the assistants to ensure continuing compliance to state regulations
l Plan and implement on-going training of assistants regarding individual core members and core member related issues
l Coordinate any necessary in-service sessions for Assistants and Coordinators
l Assist Coordinators with daily life and utilize problem solving techniques.
l Provide training of CPI to all assistants or as needed.
MAINTENANCE AND COORDINATION OF COMMUNITY LIFE:
l Announce L’Arche and assist with any fundraising efforts
l Participate in Leadership and Assistants meetings as scheduled
l Meet regularly with the Community Leader
l Provide functional accompaniment to Coordinators, Administrator of Quality Assurance, Medical Appointments Assistant, and all other individuals who are directly accountable to this role
l Be aware of and committed to all L’Arche documents and Arch, Inc. policies and procedures
I have read, understand and accept the above job description.
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Employee name Date
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Community Leader Date
Developed: 10/17/11
Personnel approved: 10/24/11
Board approved: 10/24/11