Importing Admin/Exchange mail into myFSU

Note: To request assistance with moving email messages from an FSU Employee (Exchange) email account to an FSU Student/Alumni (myFSU) email account, a Case must first be entered within the FSU Service Center.

After your Case has been referred to our FSU Email Administrators, our administrators will export your Exchange email messages into a .pst file. Your .pst file will be dropped-off in the FSU Dropbox system, andthen you will receive anemail message notifying you that you have a file waiting to be picked up.

Step 1:Pick-Up your .pst file from the FSU Dropbox

Making a Pick-up

There are two ways to pick-up files that have been dropped-off:

  1. All users can use the claim ID and passcode provided in the notification email message to access a specific drop-off.
  2. An inside user, once logged-in to the system, can display a list of all drop-offs waiting for him or her in the Dropbox. Once logged-in, an inside user is able to access drop-offs without the need for the passcode.

When viewing a drop-off, the user will see quite a few things:

  • The sender and recipient information that the sender entered when the drop-off was created
  • The Internet hostname and/or address from which the drop-off was created
  • The list of files that were uploaded
  • A list of pick-ups that have been made

The recipient has 10 days to pick-up the files. Each night, drop-offs that are older than 10 days are purged from the system.

Step 2: Please follow the remaining steps carefully to successfully import all of your mail into your email account:
In the Control Panel find Mail (32-bit). By using the Windows Explorer search bar the Mail program is easier to find.
Select Show Profiles“Add” to create a new profile.

Step 3: Create New Profile. Give the new Outlook profile a name > Click OK

Step 4: Auto Account Setup. Select “E-mail Account” and enter Your Name, @my.fsu.edu email address, and password > Select Next
Step 5: Configure Account. You may be prompted to enter your credentials once more. This time, check the “Remember my credentials” box, enter your @my.fsu.edu email, and password > Click OK > Click Finish. (You should see a success message)Launch Outlook with newly created profile


Step 6: Allow necessary time for your student email account to sync. Your mail should now be populating in Outlook. In the upper left-hand corner > Select FILEInfoAccount Settings

Step 7: Click on the Data Files tab > Click Add…

Step 8: Open Outlook Data File. Locate the .pst that MSTS provided. To help alleviate any confusion, rename the .pst to filename-backup.pst or WorkEmail-backup.pst as shown in the image below > Click OK


Step 9: Expand the Outlook Data File (.pst) in Outlook and you can now proceed to click and drag all of the email folders, or just the desired email folders into the Inbox folder underneath the @my.fsu.edu account.

Step 10: You also have the option to “Copy Folder” into the myFSU inbox. This will leave the filename-backup.pst unchanged. Right-click on the folder to copy and Select Copy Folder > Choose the folder you’d like to copy to > Click OK