EASTTENNESSEESTATEUNIVERSITY

Campus ID System

ID Card User Survey

Classification:

Graduate - Undergraduate – Medical Student - Faculty – Staff – UH Student – Guest (Please Circle)

Where do you live? Residence Hall – On-Campus Apt. – Rent Off-Campus –

Home Owner – or live with Family

(Please Circle)

Where I use my ID Card / Frequently / Occasionally / Never
Residence Hall Door Access
(outside doors)
Residence Hall Door Access
(inside doors)
Mini-Dome Door Access
Computer Lab Door Access
DigitalMediaCenter Access
Brown Hall Access
ChildStudyCenter Access
Hutcheson Hall Access
Gilbreath Hall Access
SamWilson Hall Access
Library Late Night Study Hall
Multimedia Classroom Access
CPA Access
Check-Out Equipment from CPA
Sherrod Library (check-out)
Sherrod Library (On-Line)
Sherrod Library Copying
Computer Lab Printing
Football / Basketball Game Access
Student Voting
Parking Lot Access
Proof of Identity
Testing (must show ID to take test)
Transportation on the Buc-Shot
Access Meal Plans
Off-Campus Merchants for Discounts

Have you ever had your ID replaced due to wear or being defective? Y ___ N ___ if yes, how many times? ______

Have you ever had your ID replaced due to it being lost or stolen? Y ___ N ___ if yes, how many times? ______

Do you use your ID Card as a campus debit card (ID BUC$)? Y____ N ____

If you answered no, please tell us why and what it would take for you to be interested in using this feature?

______

______

______

______

If you answered yes, please answer the questions in the next two boxes, otherwise please go to third box

Where I make ID BUC$ Deposits

/ Never / Some / Always

ID Services Office

Mail

Phone

Internet

Value Terminals (CPA & Culp-Center) Cash Only

Financial Aid Awards Transfer

Locations I useID BUC$ /

Frequency of use

Low High
/ Dependability of Service
Low High

The Market Place (Cafeteria)

/ 1 2 3 4 5 / 1 2 3 4 5
JavaCity (Cave) / 1 2 3 4 5 / 1 2 3 4 5
Buc-Mart / 1 2 3 4 5 / 1 2 3 4 5

Quizno’s

/ 1 2 3 4 5 / 1 2 3 4 5

Atrium Food Court

/ 1 2 3 4 5 / 1 2 3 4 5

CPA Juice Bar

/ 1 2 3 4 5 / 1 2 3 4 5
UniversityPressConvenienceCenter / 1 2 3 4 5 / 1 2 3 4 5

Pepsi Machines

/ 1 2 3 4 5 / 1 2 3 4 5

Coke Machines

/ 1 2 3 4 5 / 1 2 3 4 5
Snack Machines / 1 2 3 4 5 / 1 2 3 4 5
Tree House Snack Bar (Burger King) / 1 2 3 4 5 / 1 2 3 4 5

Bookstore

/ 1 2 3 4 5 / 1 2 3 4 5

Bursar’s Office

/ 1 2 3 4 5 / 1 2 3 4 5

Laundry Machines

/ 1 2 3 4 5 / 1 2 3 4 5
Student Health Clinic / 1 2 3 4 5 / 1 2 3 4 5

Library Fees

/ 1 2 3 4 5 / 1 2 3 4 5
Customer Service Rating
/
Poor Excellent
Location of ID Service’s Office / 1 2 3 4 5
Convenience of ID Service’s office hours / 1 2 3 4 5
Process of having your ID Card made / 1 2 3 4 5
Convenience of using ID BUC$ & making deposits / 1 2 3 4 5
Knowledge, promptness, & helpfulness of ID Office Staff / 1 2 3 4 5
Professionalism, kindness, & courteous service of the ID Services Staff / 1 2 3 4 5
ID Office service compared to other ETSU offices / 1 2 3 4 5
Library Services using your ID Card / 1 2 3 4 5
Overall opinion of the ID System / 1 2 3 4 5

WE WELCOME YOUR FEEDBACK

Overall Comments: (future expansions, complaints, praise, ideas, ANYTHING)

______

______