Kindly to : General Manager
Human Resource Manager
Dear Sir,
I am interested in position of Executive Housekeeper and would like to apply for this position.
My full particulars are shown on my curriculum vitae which is enclosed, from which you will see that I have had 16 years ofgreat experience in Hospitality industry / Housekeeping Department at Serviced Apartment/ 5 stars Hotel / 5 stars Resort & Villas / Luxury serviced Villas.
My latestemployment at Fusion Resort Nha Trang ( 72Suite Villas ) with position of Executive Housekeeper report directly to General Manager including :
Planning Manning guide budget, recruiting and training HK/Laundry employees, planning P.R ( Purchasing Requisition of operating supplies, amenities, cleaning machine & equipment, room & laundry chemical, for HK department, & Budget ), preparing P & P ( Policy & Procedure ), preparing SOP ( Standard Operating Procedure ), updating Critcal path to GM, making Action plan for pre-opening, soft opening and brand opening, and Pre-opening check list. Preparing training plan & schedule program and conducting training to HK/ laundry team.
GM, HOD activities weekly meetings, attending weekly meeting with GM and Department Heads, and planning can fix program, departmental capex & budget estimation for department, General cleaning program and cleaning schedule before opening, pre-wash bed linen, towel linen.
I would like to make it my career. I believe my qualifications in background would enable me to do so successfully.
I hope that you will take up references and grant me the opportunity of an interview.
I am looking forward to getting your reply.
Yours sincerely,
NGUYEN LE HONG Mr.
Cell phone090 7575 804
RESUME
I- PERSONAL DATA
Full name: NGUYEN LE HONG
Birth of date: 27-01-1974
Born place: Ha Noi
Identification card: 022865624Issued by Police of HCM City 11/09/2007
Residential address: 18 PB Lac Long Quan St, Ward 5, District 11, HCM City
Contact address: 18 PB Lac Long Quan St, Ward 5, District 11, HCM City
Cell phone: 0965 961 889
E-mail address:
Skype : hongthu7
Native country: Giong Trom Village, Ben Tre Province
Nationality: Viet Nam
Marital status: Married
Education
1 University general certificate in English Department
1993 - 1995
Hanoi Foreign Language University/ HCM City Branch
Foreign Language
2 English – fluently in Oral, verbal, & written
TOEFL 550, New TOEIC 740 Level, C Level, B Level
Hospitality Training
PHMO – SHMS Professional in Hotel Management Operational
Certificate of PHMO - SHMS Swiss Hotel Management School 2001 – 2001
( 6 months )
Caux - Montreux - Swizerland
1 Certificate of Housekeeping General Cleaning
Diethem Training Center/ HCM City
Seminar training – 2 days 11/1997
2 Management skill & Leadership skill course, knowledge in Housekeeping & Laundry operation _ Sheraton Hotel Ha Noi - 5/ 2008 _ 6/ 2008 ( 1 month )
Internal training, SOP, P&P training, operation in HK & OPL Laundry and Brand
standard of Starwood Group - Sheraton Ha Noi Hotel
3 External cross training, SOP, P&P training,management & operation in HK & OPL
Laundry, and Brand standardof Banyan Tree Group - at BANYANTREE Laguna
Phuket , Thailand
20/ 7 /2012 – 30/ 7/ 2012 ( 10 days )
Certificate of Brand orientation workshop, empowerment workshop, leadership course,
Performance Management & balance score card
Internal training - at Banyantree Ansana Resort Laguna Langco , Vietnam
17/ 9 /2012 – 25/ 9/ 2012 ( 10 days )
Background
16 years of experience in Hospitality Industry – Room Division / Housekeeping Department
9 years of experience with position of Housekeeping Supervisor
7 years of experience with position of Executive Housekeeper
Experience with position of Executive Housekeeper ( Operation )
Kinh Do Luxury Serviced Villas
Total room : 52 Luxury Villas
Experience with position of Executive Housekeeper ( Pre - opening , has been delayed and closed by Owner )
5* Hotel - Four Points by Sheraton Ha long Bay/ Ha long City, Quang Ninh
Province
Total room : 160 rooms
Experience with position of Executive Housekeeper ( Pre - opening Brand Opening / operation )
5* Hotel – Cendeluxe Hotel, Tuy Hoa City, Phu Yen Province
Total room : 218 rooms
Experience with position of Laundry Manager ( Pre-opening & Brand Opening / operation )
5* Resort – Banyantree & Ansana, Cu Du Village, Loc Vinh Commune, Phu Loc
District, Thua Thien Hue province
Total room : 229 rooms and 49 villas
Experience with position of Executive Housekeeper (Pre-opening, has been delayed by Owner )
5* Resort –Melia Resort Danang, Truong Sa street, Danang city
Total room : 117 rooms and 40 villas
Experience with position of Executive Housekeeper ( Pre-opening Brand opening / operation )
5* Resort – Fusion Resort Nha Trang, Bai Dai, Cam Ranh, Nha Trang
Total room : 72 Suite Villas
Working places
5* Hotel, 5* Resort & Golf club , Serviced Apartment, Luxury Serviced Villas.
Strong points
Leadership skill/ Management skill/ Delegation skill.
Organizational & time management skill.
Professionalism/ Hospitality Industry knowledge.
Communication skill (written & verbal).
Sound human resource skill.
Guest focus/ problem solving skill
Good of office computer software / Excel, Winword, Power point, Outlook, E-mail & Internet.
Familiar with Cleaning machine & equipment such as Nilfisk, Ghibily, Karcher, SE- Clean
Familiar with Laundry machine & equipment such as Girbau – Spain, Renzaci
Familiar with Room Guest supplies POR, amenities cost control, Laundry cost per occupied
room, cost per kg/ bed linen & towel linen
linen & towel linen
Familiar with Fidelio, Opera, SmilePMS software, SCM, Cadena.
I could decide what should be done and how it should be done
II- BACKGROUND
October 1997 – March 1999 Saigon Sky Garden Serviced Apartment
Position Housekeeping Supervisor
Property/ Project 165 Apartments
Total room 165 apartments
Location 20 Le Thanh Ton St, District 1, HCM City
Owner Invested & Managed by Itochu Group-Japan
Manage 14 staffs
Duties In charge of HK floor section and report to Executive Housekeeper Daily activities and works of Department.
To inspect Apartments, public areas for cleanliness and also determine need for renovation and make recommendations.
To arrange preventive maintenance project and coordinate with maintenance and FO.to maintain Standard Apartment, cleanliness and Guest satisfaction. ______
March 1999 – May 2003 HCM Lotte Legend Hotel
Position Floor Supervisor
Property/ Project International 5* standard 282 rooms Hotel
Total room 282 rooms
Location District 1, HCM City
Owner Invested by Hai Thanh Joint-Venture Company
Management Managed by Lotte Group
Manage 10 staffs
Duties Fully in charge for Floor section HK Department daily operational, and report to Executive Housekeeper - Expat
To re set up Housekeeping public area section.
To Set up for Housekeeping Room/ PA training manual, SOP, Job description and Task breakdown.
To arrange preventive maintenance project and coordinate with maintenance and FO.
To arrange training for PA attendants.
To maintain PA standard, cleanliness and Guest satisfaction.
To take care for VIP funtion
To maintain a very high standard of grooming for the Housekeeping PA staff/ Room
To conduct PA operation meeting, training and inspection to review monitor and upgrade performance so as meet the required standard of service and cleanliness
To assist Public Area in inspecting rooms during peak season, public areas for cleanliness and also determine need for renovation and makes recommendations.
______
June 2003 – March 2005 Parkland Residential & Commercial Complex
Position Housekeeping Supervisor
Property/ Project 100 Apartments and Recreation Club
Total room 100 apartments
Location District 2, HCM City
Owner Invested and managed by CHIAHUP Group - Hong Kong
Report to Operation Manager - Expat
Manage 10 staffs and 2 team leaders
Duties Fully in charge for HK Department daily operational, act as section Head, and report to Operation Manager.
To maintain a very high standard of cleanliness for the Club of Saigon Tower and Parkland Apartment.
To conduct operation meeting, training and inspection to review monitor and up grade
performance so as meet the required standard of service and cleanliness.
To control the Housekeeping cleaning chemical consumption
To ensure cleanliness, proper usage of cleaning machine and equipments and their periodical servicing to ensure effective working condition.
______
March 2005 – May 2007 Kinh Do Villas /Luxury Serviced Villas ( 2 yrs , 2 mos )
Position Housekeeping Supervisor / Executive Housekeeper
Property/ Project 52 Luxury Villas and Recreation Club
Total room 52 luxury villas
Location Binh Hoa Hamlet, Thuan An District, Binh Duong Province
Owner Kinh Do Group ( Kinh Do Joint – Stock Company )
Management Managed by Chesterton Pettty Vietnam (Renamed Savills Vietnam)
Report to Project Director / Operation Manager
Manage 30 staffs including 2 Supervisors, 1 Order taker, 11 Villa attendants, 4
Laundry attendants, 5 PA attendants, 7 Gardeners.
Duties Fully in charge of HK/LD Department daily operational , act as Department Head , and report to Project Director/ and COO of Kinh Do Group ( Expatriate)
To be the right hand of Department head for daily Housekeeping operational and create a consistent operational at high level.
To prepare all Guest supplies for Tenant move in such as : Tableware, Chinaware, Glassware, Kitchenware, Cutlery, Electrical items : Refrigerator, Washer, Microwave oven 19L, Coffee machine 1,3L, Cooker, Toaster, Blender 1,25 L, Dryer, Glass washer.
To prepare bed linens, towel linens, iron & ironing board, safe box, flash light.
To prepare and renew all furnitures coporate with M&E for these.
To prepare Internet, Television cable.
To check water meter, electric meter as soon as Tenants move in for Accounting Dept.
To handle problems and follow up step by step and procedure and so on.
To prepare Facilities checklist for checking and clearing Leasing Contract between Tenant and Landlord/ Company before Tenant move out.
To inspect Villas, Public Areas, Recreation Areas, for cleanliness and also determine need for renovation and make recommendations.
To assist Project Director in enforcing policies, procedures, rules and regulations in order to achieve uniformity and the required standard of service.
To plan the project to be carried out in the Villas or public areas and coordinates, monitors and tracks the results.
To control the Housekeeping and Laundry consumption.
To arrange preventive maintenance project and coordinate with maintenance and FO.
To arrange training for Housekeeping and Laundry.
To maintain Villas standard, cleanliness and Guest satisfaction.
To take care for VIP Guest.
______
Reference information
Ms. Doan Thi Ngoc Yen Project Director
Mobile phone 0903 808 443
Email address
Mr. Nguyen Quang Minh An HR Manager
Mobile phone 0918 042 900
Email address
______
June 2007 – April 2008 HCM CityEquatorial Hotel ( 10 mos )
Position Assistant Housekeeper / Assistant Executive Housekeeper
Property/ Project International 5* standard 333 rooms Hotel
Total room 333 rooms
Location District 5, HCM City
Owner Invested & managed by Equatorial Group Malaysia
Report to Executive Housekeeper / Director of Room - Expat
Duties In charge of HK/LD Department and report directly to Executive Housekeeper daily activities and works of Department.
Manage 56 staffs including 12 Supervisors, 23 Room Attendants ( including 13 casual labor staffs ), 4 Laundry Attendants, 1 Valet Runner, 2 Uniform Attendants, 1 Seamstress, 2 Florists, 2 Gardeners, 6 PA Cleaners, 2 Order Takers, 1 Clerk.
______
May 2008 – October 2008 Four Points By Sheraton Halong Bay ( 5 mos )
Position Executive Housekeeper
Property/ Project International 5* standard 160 rooms Hotel
Total room 160 rooms
Brand Four Points by Sheraton
Opening September, 2008 ( Delayed & closed by Owner )
Location Bai Chay Beach, Halong City, Quang Ninh Province
Owner Royal International Company –Taiwan
Management STARWOOD HOTELS & RESORTS WORLDWIDE, INC / AMERICA
Report to Room Division Manager - Expat
Manage 29 staffs including 1 Assitant, 1linen Sup, 2 Laundry Sup, 3Floor Sup, 3PA Sup,1Gardening Leader, 11 Room Attendants ( including 3 casual labor staffs ), 4 Laundry Attendants, 2 Valet Runners, 2 Uniform Attendants, 1 Seamstress, 1 Florist, 2 Gardeners, 5 PA Cleaners, 2 Order Takers.
Duties
In charge of HK/LD Department and report to Rooms Division Manager/GM Pre-opening HK/LD weekly activities and works of Department.
To prepare HK/LD HOE/ OSE Budget estimation FPBSHB for Board of Directors/GM/Owner.
To prepare mock-up items list/ printing material list for HK/LD
To prepare uniform templates for HK/LD Department and other department for GM’s selection and approval.
To update HK/LD critical path.
To prepare SOP, P&P, Job Description, Task Breakdown
To attend briefings, weekly meetings with GM and HODs
To make HK/LD weekly Pre-opening activities reports
Reason for leavingHotel project is delayed and closed by Owner/
All pre-opening team of Starwood has finished works.
Reference information
Ms. Phung Duc Hien Human Resource Manager
Email address
Mobile phone 0902 510 925 she is now studying MBA in England.
______
January 2009 – January 2011 Cendeluxe 5* standard Hotel ( 2 yr )
Position Executive Housekeeper
Property/ Project 5* standard 221 rooms Hotel
Total room 221 rooms
Brand Cendeluxe Hotel
Opening 30 April , 2009
Location Hai Duong street, Tuy Hoa City, Phu Yen province
Owner Thuan Thao Transportation & Trading Company Ltd
Management Thuan Thao Transportation & Trading Company Ltd.
Report to General Manager – Expat
______
April 2011 – May 2012 Self employed flower shop in ho chi minh city
______
June 2012 – December 2012 Laguna Ansana & Banyantree Hotel & Resort ( 6 mos )
Position Laundry Manager
Property/ Project 5* standard Laguna Banyantree & Ansana Hotel & Resort
Total room Ansana Resort 229 rooms / Banyantree 49 villas, Golf 18 holes
Brand ANSANA & BANYANTREE
Opening Grand opening December 2012
Location Cu Du Village, Loc Vinh Commune, Phu Loc District,
Thua Thien Hue Province
Owner Laguna Vietnam Company Ltd.
Management BanyanTree Hotel & Resort Group Thailand
Report to General Manager Laguna Service Center / Executive Housekeeper Expat
Total Housekeeping : 68 staffs
Total Laundry : 36 staffs
Laundry capacity : 336 kgs / per hour, tumble dryer 495 kgs/ per hour
Laundry machine brand : Girbau – Spain
______
February 2013 –August 2013 Melia Resort Danang ( 7 mos )
Position Executive Housekeeper
Property/ Project 5* Hotel & Resort
Total room 117 rooms & 40 villas
Brand MELIA
Opening Has been delayed opening by Owner
Location Group 39, Truong Sa street, Danang City
Management Melia International Group
Report to General Manager – Expat
______
December2014 – September 2015 Fusion Resort Nha Trang ( 8 mos )
Position Executive Housekeeper
Property/ Project Fusion Resort Nha Trang
Total room 72 Suite Villas
Brand Fusion Resort
Opening April 13, 2015
Management Serenity Holding Group
Owner Vinacaptial Viet Nam
Report to General Manager – Expat
Reason of resignation Family problem