RETAIL SHOP MANAGER
JOB DESCRIPTION
RESPONSIBLE TO Director of Commercial Services
RESPONSIBLE FOR Retail team
MISSION
· To assist the Director of Commercial Services in providing a high quality and efficient shop service to meet the needs of the membership of Hull University Union
DUTIES AND RESPONSIBILITIES
· To provide excellent standards of customer care, quality of product, cleanliness and hygiene.
· To ensure compliance with all statutory and food hygiene regulations.
· To be responsible for Health & Safety within the retail department ensuring that staff are trained and are complying with the organisation’s Health & Safety policy and department’s risk assessments at all times.
· To hold accountability for the financial activity within the retail department ensuring that budgeted sales and profit targets are met.
· To ensure that the line management of all staff in relation to recruitment, training, development and discipline is carried out when necessary in accordance with agreed procedures and that rotas, timesheets and progress reviews are completed and submitted within appropriate timescales.
· To liaise and support colleagues within the Commercial Services team ensuring that the correct information is shared and provided for events and associated social activities.
· To build and maintain relationships with other departments within Hull University Union ensuring that Commercial Services works in partnership with Membership Services, Finance and Marketing departments.
· To adhere to all financial procedures within the department for the secure receipt, handling, storage and banking of monies.
· To ensure that all procedures are carried out for the secure receipt, handling and storage of stock including the security of all shop dedicated areas.
· To assist in the preparation of annual budgeting for the retail department.
· To build and maintain strong supplier relationships.
· To develop, market and promote the retail shop area and the products it sells.
· To develop the range of products to the target market whilst remaining where appropriate within the NUSSL stocking policy.
· To ensure that HUU strategies and values are adhered to at all times.
· To undertake such other additional duties as may be required from time to time as directed by the Director of Commercial Services.
22 October 2014