HOW TO ACCESS YOUR PATIENT PORTAL
TO BEGIN:
We will send you a personal invitation to join the Patient Portal. We can either email it to you, or print it out for you.
If the Invite was Emailed to you: / If the Invite was Printed for You:Open your email. Open the message from .
If you do not see it, check your Spam folder.
Open this email. There is a PIN for you. Keep this for later.
Click the website link under “Create a Portal Account”. / There is a PIN for you at the top. Keep this for later.
There is a website listed under “Create a Portal Account”. Enter this into your web browser.
On the Patient Portal Website:
Step One:
Click Register Now.
Enter your personal information.
Click Submit.
Create your username and password. Your password must have letters, numbers and at least one uppercase letter.Then select your security questions (to be used if you should ever get locked out of your account).
Click Submit.
Read the Terms and Conditions and click the checkbox to mark that you accept them.Click Submit.
Step Two:
The Portal will send you an email to verify your email address (It may take a minute to arrive).
Return to your email. Open the email from . Click the link that says “Account Confirmation Page”. This will open a new window with the Portal.
Step Three:
Click the LOGIN button in the top right corner. Enter your username and password and click Login.
Step Four:
Click the green button in the center that says “Connect to Physician”.
Enter your last name, date of birth and the ORIGINAL PIN FROM THE INVITE. You have to use Capital letters in the PIN.
Click Submit.A note will appear at the top of the page saying that your PIN was approved.
If it says your PIN was not approved, scroll down to the bottom. There is a section called “My Secure PIN History”. If there is an entry marked Approved,your account is connected. If not, contact our office so we can issue you a new PIN.
Step Five:
We want to make sure you can send messages to our office and we can receive them.
Click the My Contacts tab on the left side and select “My Physicians”.
Click “Add New Physician”. Enter the following in the fields: Under name “Maris Ramsay”, our practice name is “Maris G Ramsay DO”, our phone number is 407-855-0154, and then where it says “Direct Address” write (use all lowercase letters for addresses, otherwise it will not work)
Click Save. Dr. Ramsay is now in your contact list.
Click the “Health Record Messages” tab on the left side.
Click the “Create Message” button on the right. Then, use the form to send us a test message. This will let us know that we are correctly linked to your account.SIGN YOUR MESSAGE. Otherwise we will not know who sent it.
NOTE: Direct Messaging is NOT to be used for emergencies or urgent matters.
Step Six:
Now youcanaccess to your information. Open the Health Record Messages tab. There will be an email with your records attached.If you do not receive this email, please contact us so it can be resent to you.
Open the Email. Check that the files can open on your computer and try to print, send or save at least one. If you cannot print, send or save any files, please contact our office.New documents from Dr. Ramsay will arrive in the “Health Record Messages” section. New lab results will appear in the Lab Results section once they have been approved.
You can also use the “Help” link at the top of the page if you need further instructions.
After you’re set up, if you want to access your Patient Portal, just go to myquest.questdiagnostics.com and sign in.