Phone Script:
HOW MUCH ARE YOUR EYE EXAMINATIONS?
Staff: Hello, ABC Eyewear. This is _____.
Patient: Hi. I was calling to find out how much your eye exams are?
Staff: I apologize, I didn’t catch your name?
Patient: Jennifer.
Staff: Hi Jennifer. Thank you for calling our office.
Our comprehensive eye health examinations include:
o A complete internal & external eye health examination including glaucoma testing, as well as a check for cataracts, macular degeneration, and any other concerns.
o Our examinations also include a refractive visual analysis to see if glasses and/or contacts are necessary
Do mornings or afternoons usually work best for you?
Patient: afternoons.
Staff: Our next appointment is available at _____ on ____ day. Is that convenient for you?
Patient: That would be fine.
Staff: I’m going to take a moment to get you entered into our computer system. This will save you time when you come in for your appointment, as we will already have you entered. (Enter information)
Staff: May I make an appointment for anyone else in your family to join you for an examination as well?
Patient: No. I am the only one.
Staff; How did you hear about our office today? (This is such an important question to track the effectiveness of your practice’s marketing efforts.)
Patient: Why do you ask?
Staff: We really appreciate when other patients tell someone about our services and want to make sure we thank them.
Patient: Oh, I see. Actually I just saw your sign when I was driving by.
Staff: Well, we appreciate you calling. We are looking forward to meeting you Sally, this Thursday at 9:00am. When you come in for your appointment please don’t forget to bring any eyewear you currently have, including sunglasses or computer lenses. We will want to check to make sure they are your correct prescription.
Patient: I only have an old pair of prescription sunglasses.
Staff: Great! Please bring them with you to your appointment so we can check the prescription to verify it’s still up to date. We look forward to seeing you in our office soon!
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**If it is a new patient who wears cl’s or an existing patient who has never worn cl’s but wants them:
Our New Patient Comprehensive contact lens eye examinations start at $______and include:
o A complete internal & external eye health examination
o Glaucoma testing, as well as a check for cataracts and macular degeneration.
o Our examinations also include a refractive visual analysis to see if glasses or contacts are necessary.
o Contact lens fitting and evaluation
o A trial pair of contact lenses if necessary
o And a follow-up contact lens visit to assure your contact lenses are fitting properly.