HOUSEKEEPING SUPERVISOR

Job Summary:

The Housekeeping Supervisor is responsible for planning, organizing, developing and directing the overall operation of the Housekeeping Department in accordance with current federal, state and local standards, guidelines and regulations governing our facility and as may be directed by the Administrator to assure that our facility is maintained in a clean, safe and comfortable manner.

Qualifications:

  1. Be of legal working age
  2. Be able to read and follow written directions
  3. Be able to communicate with residents and co-workers in English
  4. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
  5. Work overtime is necessary
  6. Has a general knowledge and understanding of state and federal regulations as they pertain to long term care

Responsibilities:

1)General Duties

a)Order all supplies necessary for the proper and efficient running of the department making sure to remain within budget at all times

b)Make sure that all supplies are stored properly and steps are taken to avoid theft.

c)Monitor procedures to ensure that supplies are used in an efficient manner to avoid waste

d)Inspect storage rooms, utility/janitorial closets, etc., for upkeep and supply control

e)Review complaints and grievances made or filed by department personnel

f)Participate in interdisciplinary meetings and conferences as required

g)Ensure that a stock level of supplies, disinfectants, equipment, etc. is maintained to provide a clean, safe and comfortable environment

h)Ensure that the residents’ personal and property rights are followed by housekeeping personnel at all times

i)Ensure that housekeeping personnel inform residents when it is necessary to move personal possessions (i.e. cleaning, stripping floors, putting away clothes, etc.)

j)Review housekeeping complaints and grievances made by personnel, residents, family members or visitors and make oral/written report to the Administrator

2)Administrative Duties

a)Review department policies and procedures at least annually

b)Perform administrative requirements such as completing necessary forms and reports as needed

c)Manage department employees including hiring, training, in-servicing and discipline.

d)Prepare a work schedule that will enable all functions of the department to be carried out within the allotted hours. All overtime must be approved by the Administrator.

e)Schedule department work hours (including vacation and holiday schedules), personnel, work assignments, cleaning schedules, etc., to expedite work

f)Monitor absenteeism to ensure that an adequate number of housekeeping personnel are on duty at all times

HOUSEKEEPING SUPERVISOR (page 2)

g)Works shifts for staff in order to fill vacancies due to call-offs or to decrease excessive overtime within department

h)Review and implement the plan of correction for housekeeping deficiencies noted during survey inspections to ensure compliance

i)Other tasks as deemed necessary and appropriate or as may be directed by the Administrator

3)Leadership

a)Assist the staff in proper implementation of policies, procedures, equipment, supplies, etc.

b)Provides education and discipline for housekeeping department staff in conjunction with the Administrator

4)Communication

a)Communicates with residents/families in a sensitive manner

b)Communicates pertinent information and seeks assistance regarding resident assistance as needed.

c)Consistently communicates in a manner that demonstrates a positive and cooperative attitude

d)Maintain confidentiality of all resident information

e)Utilizes appropriate and professional body language

f)Demonstrates receptively through active listening

5)Safety and Infection Control

a)Assist in identifying, evaluation and classifying routine and job related functions to ensure that tasks involving potential exposure to blood/body fluids are properly identified and documented

b)Check all equipment for proper functioning and safety

c)Ensure that personnel follow established safety regulations in the use of equipment and supplies at all times

d)Ensure that all personnel wear and/or use safety equipment and supplies when lifting or moving heavy objects

e)Ensure that the facility is maintained in a clean and safe manner for resident comfort and convenience by assuring that necessary equipment and supplies are maintained and operable to perform necessary duties and services

f)Ensure that current material safety data sheets for hazardous chemicals used by the department are on file and accessible

g)Ensure that containers of hazardous chemicals in the department are properly labeled and stored

h)Ensure that all personnel are trained to use labels and MSDS’s to recognize hazards and to follow appropriate protective measures

i)Implement infection control and universal precautions to assure that a sanitary environment is maintained at all times and that aseptic and isolation techniques are followed by all personnel

j)Ensure that all personnel performing tasks that involve potential exposure to blood, body fluids or hazardous chemicals participate in appropriate in-service training programs prior to performing such tasks

k)Ensure that equipment contaminated with blood or other infectious waste is properly labeled/tagged before being sent for repair or decontamination

l)Ensure that personnel follow established hand washing procedures

m)Ensure that personnel follow established policies governing the use/disposal of personal protective equipment and disposal of infectious waste

HOUSEKEEPING SUPERVISOR (page 3)

n)Report occupational exposures to blood, body fluids, infectious materials and hazardous chemicals in accordance with the facility’s established policies and procedures governing accidents and incidents

6)Role Involvement

a)Performs responsibilities under the direction of the Administrator and in conjunction with other departments in a cooperative manner.

b)Uses time constructively and organizes assignments for maximum productivity

c)Participates in the orientation of staff. Acts as a role model to these personnel

d)Attends staff meetings and in-servicing

e)Provides in-servicing for staff as needed

f)Requests and accepts constructive criticism regarding own professional judgment or actions

g)Identifies and utilizes appropriate lines of authority within the organizational structure.

h)Manages conflict and frustrations in a positive and constructive manner

7)Role Development

a)Demonstrates support of the philosophy of the housekeeping department by adhering to policies, procedures and established standards of practice

b)Demonstrates responsibility for own standards of practice

i)Reports to work as scheduled and on time

ii)Adheres to facility policy regarding absenteeism

iii)Avoids work related injuries through the application of proper practice techniques

c)Assumes responsibility for personal appearance through the Petersen Health Care dress code

d)Demonstrates respect for residents rights by:

i)Maintaining strict confidentiality of resident’s information

ii)Responding to their right to information

iii)Acting as a resident advocate

iv)Provides for their privacy

e)Develops a rapport with peers and co-workers that is conductive to effective resident care

8)Charge Process

a)Suggest areas appropriate for change in a manner that demonstrates a positive attitude

b)Supports the change process in a manner that demonstrates a positive attitude

c)Adapts to change brought about by external and internal force in a cooperative and mature way

d)Responsible for the overall sanitation and cleanliness of the departments and facility.

Physical Requirements:

  1. Must be able to lift objects weighing up to 50 pounds
  2. Must be able to carry objects weighing up to 25 pounds
  3. Must be able to push or pull objects weight up to 50 pounds
  4. May be required to stoop or bend frequently throughout the day
  5. Reaching and grasping with arms and hands, including reaching above shoulder level
  6. Working with equipment to perform procedures where carelessness could result in minor cutes, bruises or muscle pulls
  7. Possible exposure to marked changes in temperature and humidity
  8. May be involved in stressful situations while performing job responsibilities

HOUSEKEEPING SUPERVISOR (page 4)

Supervised by the Administrator

Special Notes of Interest

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be requires to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of this position.

TO BE COMPLETED AT TIME OF HIRE/ORIENTATION

I have reviewed this job description. I understand the duties and expectations of this position.

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