Hourly Support Position with Education Technology Services

Hourly Support Position with Education Technology Services

20 hours/week, hours need to be scheduled between 7:45 am and 5:00 pm Monday through Friday

Submit resume to: Hourly Support Position, Education Technology Services, 210 Rider Building II, 227 West Beaver Ave, University Park, PA 16801

Electronic submissions and questions can be sent to: Does ETS have an e-mail address? We could probably use , but I don’t know if JTH would like the traffic.

Job Details

Turnitin

Tasks:

·  Respond quickly and effectively to e-mail and phone questions about Turnitin

·  Monitor and update the Penn State Turnitin Web site

·  Monitor the Turnitin.com Web site for updates and changes

·  Make office support calls at University Park as needed

·  Create student “How To” handout for faculty to distribute in class

Skills:

·  Must be able to learn new technology quickly, easily, and independently – will need to acquire an advanced understanding of Turnitin within a week of starting

·  Must read, speak, and write English well

·  Must have good problem solving skills – be able to talk to people on the phone, understand the problems they are having with Turnitin and convey solutions

·  Intermediate HTML skills (upload and download pages from the server, create pages, create and repair links, edit existing pages, work within Style Sheets) to check Web site and make repairs as needed

Additional Requirements:

·  Must work from within the ETS office (no telecommuting)

·  MUST be available DAILY, Monday – Friday, to provide Turnitin support in January and April – February and March hours can be somewhat more flexible, but still must work during regular business hours, Monday – Friday.

ANGEL

Tasks:

Help test new version of ANGEL as needed

Skills:

Experience using ANGEL, preferable as an Editor

Breeze

Tasks:

Maintain Web site

·  Check links weekly – fix broken links

·  Post announcements as needed

Update content:

·  Thoroughly read through existing content and identify places where new version of Breeze is different from previous version

·  Update content to reflect changes

·  Update screen captures to reflect changes

·  Post updated pages and graphics

Help set up and maintain the on-line Breeze community if tools become available

Skills:

·  Intermediate HTML

·  Intermediate graphics (take screen shots and convert to Web graphics)

·  MUST BE DETAIL ORIENTED

·  Must be able to learn new technology quickly, easily, and independently

iStudy for Success!

Tasks:

·  Help support on-line community

·  Respond to Blog postings

·  Create Blog postings

Skills:

·  Basic Internet skills

·  Read, write, and speak English well