DepartmentofVeterans’AffairsHealthCards
Healthservicesavailable totheeligibleveterancommunity
DVAGoldCard
—forallconditions—
Providesholdersaccesstoallhealthserviceslisted accordingtoclinicalneed.
• Acupuncture(onlywhenperformedbyaMedicare registeredLMOorGP)
• Ambulance
• ChiropracticOsteopathic
• ClinicalCounsellors
• Community nursing
• Counselling (throughVVCS)
• DiabetesEducators
• Dental,DentalSpecialistsandDentalProsthetists
• Dietetics
• Exercise physiologists
• Hearing(throughtheOfficeofHearingServices)
• Homesupportservices,(includingdomesticassistance, safety relatedhomegardenmaintenance,personalrespitecare)
• Hospitalservices-publicprivate(medicalservices andsurgicalprocedureslistedontheMBS*)
• MedicalconsultationsprocedureslistedontheMBS*
Note:Contributionto costsfortravelto treatmentmaybeavailable.
DVAWhiteCard
—forspecific conditions—
Providesholdersaccesstolistedhealthservicesfortreatment ofspecificconditionsonly—according toclinicalneed.
ContactDVAon1300550457(option3then,option1) to verifyentitlementforservicesarecoveredbyDVA.
• MedicalservicessurgicalprocedureslistedontheMBS* (undertakeninpubliccontractedprivatehospitalsday surgeryfacilities)
• MedicalspecialistserviceslistedontheMBS*
• MentalHealth
• Occupationaltherapy
• Opticalservicesandsupplies
• Orthoptics
• Oxygen
• PathologyserviceslistedontheMBS*
• Pharmaceuticals(includingnutritionalsupplies)
• Physiotherapy
• PodiatryMedicalGradeFootwear
• PsychologyNeuropsychology
• ClinicalPsychology
• RadiologyserviceslistedontheMBS*
• Rehabilitation aidsappliances
• Socialwork
• Speechpathology
DVAOrangeCard
—forpharmaceuticalsonly—
ProvideseligibleBritish,otherCommonwealth or
Alliedveteransaccesstopharmaceuticalslisted
ontheRPBSaccordingtoclinicalneed,foralltheir medicalconditions.*
Thiscarddoesnotentitletheveterantoany medicalorotherhealthcaretreatment.
*Restrictionsapplytosomepharmaceuticals,which requireacceptedconditionstatus.
Contactdetails:
Veterans’AffairsPharmaceutical
AdvisoryCentre(VAPAC)
Phone:
1800552580(freecall)
Fax:
07 32238651
Mailaddressforauthorityprescriptions:
VAPAC–Reply Paid
GPOBox9998
BRISBANE QLD4001
*DVAwillnotnormallymeetthecostofmedicalandspecialistservicesnotlistedontheMedicareBenefitsSchedule(MBS),althoughexceptionsmaybemade inspecialcircumstances.Treatmentproviderswillneedto obtainwrittenapprovalfromDVAinsuchcases.
DVAHEALTHCARDSProviderContactsList
GeneralEnquiriesemail:May2014
Eligibility Checks(patientspresenting aDVAWhiteCard)
• dentalprocedures
• convalescent care
• mentalhealthservices
Phone:(AllProviders)
1300550457(metrocallers)
1800550457(nonmetrocallers)
PriorApproval(morecomplexrequests requiredinwriting)
• surgical/medical proceduresnotlistedontheMedicareBenefitsSchedule
• non-listedprosthesesitems
• abovefeeprocedures
• cosmeticsurgery
• oranyotherexceptionalcases/treatments
MailAddress:
PrimaryHealthPrograms
DVAGPOBox9998
ADELAIDESA5001
ORFax:(08)82900422
Stationerysupplies
Stationery, imprinterordersenquiries
Onlineorders:
Phone:1800155355Fax:1800671670
Furtherinformation:factsheets.dva.gov.au/factsheets/
Factsheets:
DVAHealthCard–GoldCardHSV60
DVAHealthCard –WhiteCardHSV61
DVAHealthCard–Orange CardHSV69
ProviderEducationandAdvertisingEnquiries:
AccountEnquiries
Paymentofaccountsenquiriesclaimforpayments
LMOs/GPsspecialistsSendclaimsforpaymentto:
LMOs/GPSspecialistsinNSW,ACT,SA,NTWA
Veterans’ AffairsProcessing,DHS/MedicareGPOBox9869PERTHWA6001
LMOs/GPsspecialistsinVIC,QLDTAS
Veterans’ AffairsProcessing,DHS/MedicareGPOBox9869MELBOURNEVIC3001
AlliedHealthProvidersSendclaimsforpaymentto:
Veterans’ AffairsProcessing,DHS/Medicare
POBox964
ADELAIDESA5001
Onlineclaiming–accounts enquiries
DVAFeeSchedules –Allmedicalalliedhealthproviders:
Phone:(AllProviders)1300550017(DHS/Medicare) Phone:1800700199(DHS/MedicareeBusiness) Email:
Findthischartat:
Pleasenote:
Pensionerconcessioncards(bluecolour)andcommonwealthsenior healthcards(greencolour)maybeissuedbydvabutcardholdershave nodvatreatmententitlement.Thesecardshavethesamestatusasthose issuedbycentrelink.
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