DWP Central Freedom of Information Team

DWP Central Freedom of Information Team

DWP Central Freedom of Information Team


Our Ref: FoI 1905

2 October 2009

Dear Mr Nurse,

Thank you for your Freedom of Information request received on 17 September 2009. You asked for:-

the following details to cover England, Scotland and Wales:

Social Fund Crisis Loan telephone numbers - giving the relevant

Benefit Delivery Centre locations and telephone numbers by caller

post-code and/or local Jobcentre Plus.

A copy of the information is enclosed.I have listed the numbers by Region showing the linked Jobcentre Plus Districts or where the local arrangements do not align to Districts I have listed the linked Jobcentres. It was not possible to provide this information by postcode as it is not held in that format.

I hope this information is helpful

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely,

DWP Central FoI Team


Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing or by writing to DWP, Central FoI Team, 2nd Floor The Adelphi, 1-11, John Adam Street, LondonWC2N 6HT. Any review request should be submitted within two months of the date of this letter.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF

Country / Jobcentre Plus
District / Jobcentres / Benefit Delivery Centre/ Contact Centre / Telephone Numbers
London / City & East Central London
South & West London
Lambeth Southwark & Wandsworth
/ Balham / Crisis Loans: 0800 032 7952
Central London
South London
North + North East London / Ilford / Crisis Loans: 0800 032 8345
West London / Taunton / Crisis Loans: 0800 032 7952
South East / All Districts / Milton Keynes / Crisis Loans: 0800 731 9091
South West / All Districts / Bristol / Crisis Loans: 0800 032 8349
East Midlands / Derbyshire,
Leicestershire and Northants / Chesterfield / Crisis Loans: 0800 032 8352
Lincolnshire and Rutland / Nottingham / Crisis Loans: 0800 032 8344
North West / Merseyside,
Cheshire, Halton and Warrington / Belle Vale / Crisis Loans:0800 032 8350
Greater Manchester Central,
Greater Manchester East and West
Cumbria and Lancashire / Chorlton / Crisis Loans: 0800 032 8341
Scotland / (Jobcentres)
Aidrie, Alloa, Anniesland, Arbroath,
Bathgate, Bellshill, Blairgowrie,
Bridgeton, Broxhurn, Castlemilk
City and Central, Cowdenbeath
Cumbernauld, Cupar, Dalkeith,
Dunfermline, Dundee Gellatly Street,
Dundee Wellgate, Easterhouse, Eyemouth, Falkirk, Forfar, Galashiels
Glenrothes, Govan, Hamilton, Hawick
High Riggs, Hillington, Kirkcaldy
Lanark, Langside, Laurieston – Leith,
Leven , Livingston, Maryhill,
Montrose Motherwell, Musselburgh,
Newlands, Parkhead, Partick
Penicuik, Perth, Rutherglen
St Andrews, Shawlands, Shettleston
Springburn, Stirling / Springburn / Crisis Loans: 0800 587 6716
Aberdeen, Alexandria, Annan, Banff
Barrhead, Buckie, Campeltown,
Clydebank, Cumnock, Dingwall
Dumbarton, Dumfries, Dunoon
Elgin, Forres, Fort William
Fraserburgh, Girvan , Greenock
Helensburgh, Invergordon, Inverness
Irvine, Johnstone, Kilbirnie, Kilmarnock
Kirkwall, Lerwick, Oban , Paisley, Peterhead, Port Glasgow, Portree
Renfrew , Rothesay , Saltcoats
Stornoway, Stranraer , Wick / Inverness / Crisis Loans 0800 328 3036
Wales / North and Mid Wales
West Wales / Llanelli
For Welsh Speaking Customers: / Crisis Loans: 0800 587 5986
Crisis Loans: 0800 032 8355
South East Wales,SouthWalesValleys
SwanseaBay / Newport / Crisis Loans: 0800 389 0271
Yorkshire and the Humber / West Yorkshire (excluding Leeds) / Bradford / Crisis Loans:0800 032 8347
South Yorkshire,
North East Yorkshire and the Humber, Leeds. / Sheffield / Crisis Loans: 0800 032 7950
East of England / All Districts / Norwich / Crisis Loans: 0800 169 5198
North East / (Jobcentres)
Berwick, Alnwick, Morpeth, Ashington
Bedlington, Cramlington,, Blyth
Hexham, Killingworth ,WhitleyBay,
North Shields, Wallsend,
NewcastleCity, City East ,City West
Gateshead, Felling, Blaydon / Newcastle / Crisis Loans: 0800 032 8366
Darlington ,Eston , Guisborough ,
Hartlepool ,Loftus ,Middlesborough Central ,Middlesborough East ,
Redcar ,Stockton ,Thornaby. / Stockton / Crisis Loans: 0800 032 8369
Bishop Auckland,
Chester le Street ,Consett ,Crook, ,Durham ,Houghton ,Jarrow Newton Aycliffe ,Peterlee ,Seaham ,
South Shields ,Southwick ,Stanley ,
Sunderland . / Sunderland / Crisis Loans: 0800 032 8360
West Midlands / All Districts / Perry Barr / Crisis Loans: 0800 169 9891