Healthcare Science Service Transformation - Case Studies

As you know the Five Year Forward View has set out a clear direction of travel for the NHS. As healthcare scientists we have a vital role to play in redesigning care and service provision with the diagnostic, therapeutic and scientific services we provide and it is vital we can promote the services we are providing out in Primary Care and the community to the wider NHS to ensure that we are at the centre of any new models of care that emerge.

We are keen to hear from you about what is happening in your area e.g. extended services in the community or where you are supporting others to provide services in GP Practices / Ambulance service / self -testing / POCT / or indeed any other examples you may have.

Your Details
Name:
Job Title:
Healthcare science specialism:
Organisation name:
Email Address:
Telephone:
About your “out of hospital” service
Service name:
Which geographical area is your service?
Was service originally provided in secondary care?
Give a brief outline of the service:
Driver /s for change (the why?)
What was the main need for service change?
Did it require workforce transformation?
What were the local drivers for change?
Did new technology play a part in the service change?
Aims (the what?)
Which aspects of service delivery were you aiming to change?
  • Patient experience
  • Quality of care
  • Efficiency of service
  • Productivity
  • Improved access
  • Other
Please give a brief outline:
Was this a new service to address patient need?
Measures (impact)
What measures do you use to track the impact of your changes?
Are there any other ways in which you know that your changes brought about an improvement?
What was the overall outcome of your delivering services differently?
Workforce Transformation (the “how”)
What were the new skills that your service needed?
What changes did you make to your workforce?
(include new roles, new ways of working and / or new skills introduced within existing roles)
What education / training did your team access?
Challenges and barriers
What leadership challenges did the organisation face in making these changes?
What other challenges or barriers did you have to overcome in making these changes?
What support would you have liked to assist you through the process?
Best practice
Has your service change been replicated in any other services or other organisations?
Is this service provided over seven days?
Thank you for completing this form – this is a valuable contribution to our work
Please return to December 16th 2016
Quality Improvement Lead for CSO team (NHS England)