LOLA KLOCHKOVA

Tel: (917) 561-0044,

PROFESSIONAL EXPERIENCE

AVENUE08/2005 - 09/2013

(wholesale and retail sales of premium American furniture, lighting and accessories. Moscow, Russia)

Head of Retail and International Departments

  • Managed and trained the retail chain of the company (6 showrooms)
  • Served as a liaison with American suppliers and freight forwarders, including daily correspondence, invoices, negotiations, price and availability requests, orders, problems, etc.
  • Placed, tracked and followed through with company’s delivery orders, both for showrooms and individual customers.
  • Handled logistics issues, including goods shortages, deficient shipments, etc.
  • Managed warehouse and stock commodity movement and distribution.
  • Fielded customer complaints and claims.
  • Produced daily, monthly and annual sales and cash flow reports.
  • Partook in the marketing and sales programs, including creation of various PR materials, news, press releases, advertising and promotional materials, booklets, leaflets, presentations, advertising modules, etc.
  • Oversaw company’s advertising efforts in mass media, including furniture catalogues, furniture and life-style magazines and specialized websites.
  • Controlled commodity circulation between Moscow and regional points of sales.
  • Searched for new partners and suppliers.
  • Visited High Point Furniture Market (NC, U.S.) to meet American suppliers and place orders.
  • Prepared and organized participation in local furniture exhibitions.

NIROVISION-FOSTERGROUP HOLDING08/2003 - 05/2005

(wholesale and retail sales of home theaters, notebooks, acoustic systems, hi fi components. Moscow, Russia)

Head of Marketing and PR Departments

  • Handled the company's marketing and PR activities.
  • Oversaw company’s websites, including content management, support and development (articles, reviews, news and banners).
  • Created and implemented marketing actions for dealers and retail customers.
  • Prepared and organized participation in the shows and exhibitions.
  • Partook in marketing and advertising efforts, including the generation and placement of context ads by key words, pricelists and banners on search engines and thematic websites, designed the concept of banners, analyzed results of advertising campaigns.
  • Oversaw the creation of corporate news and other PR materials.
  • Analyzed competitors and the market in general.
  • Worked out and implemented joint programs with vendors.
  • Interacted with external and outsource partners.
  • Supervised the departments’ A&P budgets.

AVIS RENT A CAR Licensee (Guild Group Ltd)08/2000 - 06/2003

(Car Rental Services. Moscow, Russia)

Deputy Head of Sales and Marketing Department

  • Analyzed competitors and the market of car rental and chauffeur drive services.
  • Took part in marketing and advertising activities.

Country Fleet and Operations Manager

  • Managed all Moscow locations (city center and Sheremetyevo airport).
  • Prepared sales and cash flow reports to the License holders and to AVIS.
  • Served as a liaison with AVIS headquarters in England.
  • Run the fleet of the company.

Rental Manager

  • Served as a rental manager in Moscow center and Sheremetyevo airport locations (car rental and return, chauffeur drive services)
  • Made, modified, cancelled reservations abroad
  • Fielded customers complaints
  • Handled Miles&More and other Partners programs.

D&P SOVGROUP LTD 07/1992 - 08/2000

(Investments and Consulting. Moscow, Russia)

Secretary-interpreter

  • Provided administrative support to the General Director and Chief Accountant.
  • Translated documents and acted as interpreter in negotiations.
  • Drafted correspondence.
  • Maintained extensive travel and meeting schedules.
  • Handled office management, including ordering supplies, maintaining company’s expenses, preparing expense reports.

EDUCATION:

MOSCOW STATE UNIVERSITY OF INTERNATIONAL RELATIONS

UNDER MINISTRY OF FOREIGN AFFAIRS OF RUSSIAN FEDERATION (MGIMO)09/1996 - 06/2001

(Moscow, Russia)

BA (International Tourism Management)

Summa cum laude

SCHOOL OF MARKETING AND MANAGEMENT2002-2003

(Government of Russian Federation Advanced Training Program for Managers)

FOREIGN LANGUAGES

Russian – native

Italian – conversational

Spanish – basic

Uzbek – conversational

OTHER SKILLS

Microsoft Office (Word, Excel, PowerPoint), Photoshop